Who keeps their OnStar and Sirius XM?
08-23-2017, 04:53 AM
#21
Drifting
When I picked up my new GS in May, I told the dealer "DO NOT ACTIVATE THE ONSTAR". He said, "It's free for the first three months, why not?" I said, "I'm not going to renew it, so don't activate it".
"Hey, just leave me alone!!"
"Hey, just leave me alone!!"
08-23-2017, 05:33 AM
#22
Melting Slicks
I've been a SiriusXM subscriber for over ten years on numerous vehicles and have never had a problem cancelling. I continually cancel all cars on the same day and then re-up all of them at the introductory price for 5 or 6 months. Never billed late, or improperly. Must be me.
Most recently they had an expired credit card for my wife's subscription, and their "collections" person called out of the blue, hugely disrespectful and with a chip on her shoulder as if we were trying to defraud Sirrius. Her supervisor was no better and both insisted we had to renew three cars at full price before they would let us cancel or negotiate a decent renewal price.
Between accents, high pitched voices as they got upset and bad call quality neither could be understood half the time. (And I have taught English as a second language and normally have no trouble with accents.) We finally got to a regular rep, a guy who was great.
Oh, the letter politely asking my wife to update her card information came the next day: they could have skipped the annoying call.
I tend to agree that SirriusXM is obsolescent technology, and they certainly will have to treat their customers better if they expect to survive.
08-23-2017, 06:45 AM
#23
If you're talking to someone at SirriusXM it seems to me to be a complete crap shoot. You can get someone who is a complete pleasure to deal with, or someone who's got a script she is going to follow no matter what to get you to renew at their hugely inflated "regular" price. Most or all of their reps seem to be somewhere overseas, probably India from the accents, and call quality can be awful.
Most recently they had an expired credit card for my wife's subscription, and their "collections" person called out of the blue, hugely disrespectful and with a chip on her shoulder as if we were trying to defraud Sirrius. Her supervisor was no better and both insisted we had to renew three cars at full price before they would let us cancel or negotiate a decent renewal price.
Between accents, high pitched voices as they got upset and bad call quality neither could be understood half the time. (And I have taught English as a second language and normally have no trouble with accents.) We finally got to a regular rep, a guy who was great.
Oh, the letter politely asking my wife to update her card information came the next day: they could have skipped the annoying call.
I tend to agree that SirriusXM is obsolescent technology, and they certainly will have to treat their customers better if they expect to survive.
Most recently they had an expired credit card for my wife's subscription, and their "collections" person called out of the blue, hugely disrespectful and with a chip on her shoulder as if we were trying to defraud Sirrius. Her supervisor was no better and both insisted we had to renew three cars at full price before they would let us cancel or negotiate a decent renewal price.
Between accents, high pitched voices as they got upset and bad call quality neither could be understood half the time. (And I have taught English as a second language and normally have no trouble with accents.) We finally got to a regular rep, a guy who was great.
Oh, the letter politely asking my wife to update her card information came the next day: they could have skipped the annoying call.
I tend to agree that SirriusXM is obsolescent technology, and they certainly will have to treat their customers better if they expect to survive.
If you call Sirius and tell them you're going to cancel, you will have some nice discounted options. Push them, even more, see what you get. I made them put my account on Invoice billing, instead of auto renewal with credit card. I usually get two more months before reaching deactivation. If you tell them that you do not want to pay the existing balance for the new deal they offer you, they will waive it. You're welcome.
Last edited by SFCTeach; 08-23-2017 at 06:48 AM.
08-23-2017, 07:11 AM
#24
Racer
OnStar - cancelled.
SiriusXM - yes, invoice only. Pay $30 every six months...then cancel (by phone)...then two people later and several offers...I accept their six months for $30 and tell them - send me an invoice...no credit card on file.
And, regarding those annoying lights on the rear view mirror...I punched out circles from felt with adhesive backing and placed them over the lights...now, it shows a nice crescent, barely visible light.
SiriusXM - yes, invoice only. Pay $30 every six months...then cancel (by phone)...then two people later and several offers...I accept their six months for $30 and tell them - send me an invoice...no credit card on file.
And, regarding those annoying lights on the rear view mirror...I punched out circles from felt with adhesive backing and placed them over the lights...now, it shows a nice crescent, barely visible light.
The following users liked this post:
rmorin1249 (08-23-2017)
08-23-2017, 07:31 AM
#25
08-23-2017, 07:47 AM
#26
Team Owner
Member Since: Sep 2005
Location: Big Bend Country, TX
Posts: 29,114
Received 2,186 Likes
on
1,337 Posts
St. Jude Donor '06-'07-'08-'09-'10-'11-'12-'13-'14-'15- '16-'17-‘18-‘19-'20-'21
NCM Lifetime Member
08-23-2017, 07:50 AM
#27
Team Owner
Member Since: Sep 2005
Location: Big Bend Country, TX
Posts: 29,114
Received 2,186 Likes
on
1,337 Posts
St. Jude Donor '06-'07-'08-'09-'10-'11-'12-'13-'14-'15- '16-'17-‘18-‘19-'20-'21
NCM Lifetime Member
08-23-2017, 08:07 AM
#28
Le Mans Master
08-23-2017, 08:09 AM
#29
Le Mans Master
One note on SiruisXM. They just added a Beatles channel O.M.G. Favorite band.
And then. I had no idea they made so many bad songs. They only play the crappy Beatles songs. And the post Beatles crappy stuff. And crappy cover stuff. So sad. That channel alone would have kept me a subscriber at full price but jeesh, what a fail.
And then. I had no idea they made so many bad songs. They only play the crappy Beatles songs. And the post Beatles crappy stuff. And crappy cover stuff. So sad. That channel alone would have kept me a subscriber at full price but jeesh, what a fail.
I get Sirius on my C7 for $99 a yr plus tax. When it is time to renew, I negotiate the same deal for the upcoming yr. Worth it in my opinion, and I have Spotify. Gotta have my music when I drive.
08-23-2017, 08:11 AM
#30
Team Owner
Dropped both at the end of their free subscriptions.
08-23-2017, 09:21 AM
#33
Team Owner
Under no circumstances give your credit card info to these companies.
08-23-2017, 09:44 AM
#34
Le Mans Master
I played the game of cancelling and renewing at a special rate for 5 months at a time, and finally decided I liked it enough to subscribe for a year, but at half price ($99)
08-23-2017, 09:59 AM
#35
Racer
I've been a SiriusXM subscriber for over ten years on numerous vehicles and have never had a problem cancelling. I continually cancel all cars on the same day and then re-up all of them at the introductory price for 5 or 6 months. Never billed late, or improperly. Must be me.
08-23-2017, 10:12 AM
#37
Burning Brakes
Member Since: Apr 2017
Location: Chicago Suburbs IL
Posts: 943
Received 490 Likes
on
262 Posts
St. Jude Donor '19
I wasn't going to keep Onstar but they do have a free 3 year basic subscription that allows you you to use your Chevy MyLink app to remotely lock, unlock, and start your your car so I signed up for that. I won't pay for it. Sirius radio, no. I'm a local sports radio guy so I don't need it.
08-23-2017, 10:16 AM
#38
Drifting
Member Since: Jul 2016
Location: Virginia Beach Virginia
Posts: 1,481
Received 391 Likes
on
279 Posts
Nevr used the onstar during trial period. I wish I had told them not to ever activate. They had some wifi thing that would connect 6 devices. Totally unnecessary feature in a Corvette, maybe in a minivan with kids but not a vette. I have been a Sirius subscriber for a long long time and I mainly use it in my home. When the trial ended, I simply send it to the car via Bluetooth or USB from the Sirius App. I will say that when Howard retires, I'm not sure I'll keep it.
08-23-2017, 10:29 AM
#39
Le Mans Master
Member Since: Sep 2012
Location: Hagerstown MD
Posts: 6,876
Received 1,738 Likes
on
1,174 Posts
St. Jude Donor '15-'16,'18
I've been a SiriusXM subscriber for over ten years on numerous vehicles and have never had a problem cancelling. I continually cancel all cars on the same day and then re-up all of them at the introductory price for 5 or 6 months. Never billed late, or improperly. Must be me.
I do exactly the same thing. I keep it from April thru September and then cancel for the winter months and then start it back up again in the spring. If it goes up to more than $30, I'll cancel it altogether because I find myself using it less and less.
08-23-2017, 10:41 AM
#40
Safety Car
Personally, I am keeping the simplest on-star option. I keep XM basically for two channels--26 (Classic Vinyl) and 27 (Deep Tracks). Wish I could rent them ala carte!
