My Vette stolen from dealer service bay
10-25-2018, 08:35 AM
#201
Race Director
Wow, between the wannabe lawyers, who's legal training came from watching Law and Order, screaming "sue", the internet tough guys saying they and their friends would take care of the thief and the joker who thinks the media would be interested in the story of a Corvette owner losing the use of his car for a few hours, I gotta wonder; what kind of fantasy world do some of you guys live in? Seriously...
Last edited by PatternDayTrader; 10-25-2018 at 08:36 AM.
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Malum1 (10-25-2018)
10-25-2018, 08:49 AM
#202
Le Mans Master
While many may not have the price of a new car invested in tools, some will and for a real mechanic, who makes his living with his tools, the box goes first!
GUSTO
10-25-2018, 09:29 AM
#203
Wow, between the wannabe lawyers, who's legal training came from watching Law and Order, screaming "sue", the internet tough guys saying they and their friends would take care of the thief and the joker who thinks the media would be interested in the story of a Corvette owner losing the use of his car for a few hours, I gotta wonder; what kind of fantasy world do some of you guys live in? Seriously...
My thought is to contact your insurance company and at least talk with a Lawyer on it. They should be able to guide you as to what you should do.
10-25-2018, 10:11 AM
#204
I can fully understand how popular it is to "play to the crowd" vilifying dealerships and their personnel on this Forum. As someone who has actually spent most of a lifetime in dealerships, I can attest to having witnessed on more than one occasion exceptional bravery and effort in cases of emergency and conflict... by techs. All was done with little thought to personal safety and personal property. In addition, I have never had a shop where we did not pay for box&tool insurance.
10-25-2018, 12:45 PM
#205
Advanced
Thread Starter
so they pulled through on the extended warranty, got me platinum 60/75000, no deductable. very happy to get this. in all my years of buying new cars they have been the best dealer.
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10-25-2018, 01:23 PM
#206
Racer
So glad to hear you were able to get that warranty. Someone must have done a cost assessment and realized that it would be a heck of a lot cheaper to give you that than to pay a lawyer to defend a potential lawsuit. The dealer would likely win but would have still had lawyer fees (not everyone has a lawyer on retainer). Makes sense for everyone involved.
How was the condition of the rest of the car? I saw above you said that they waxed it and filled the tank but did the car look ok other than that?
How was the condition of the rest of the car? I saw above you said that they waxed it and filled the tank but did the car look ok other than that?
Last edited by Demnos; 10-25-2018 at 01:24 PM.
10-25-2018, 01:26 PM
#207
Advanced
Thread Starter
So glad to hear you were able to get that warranty. Someone must have done a cost assessment and realized that it would be a heck of a lot cheaper to give you that than to pay a lawyer to defend a potential lawsuit. The dealer would likely win but would have still had lawyer fees (not everyone has a lawyer on retainer). Makes sense for everyone involved.
How was the condition of the rest of the car? I saw above you said that they waxed it and filled the tank but did the car look ok other than that?
How was the condition of the rest of the car? I saw above you said that they waxed it and filled the tank but did the car look ok other than that?
10-25-2018, 01:47 PM
#208
Le Mans Master
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so they pulled through on the extended warranty, got me platinum 60/75000, no deductable. very happy to get this. in all my years of buying new cars they have been the best dealer.
10-25-2018, 01:52 PM
#209
Melting Slicks
Here we go again, it is getting more humorous. No, OSHA does not prohibit customers in the service area. That would be a made up excuse to keep nuts out of the area bothering techs while they are trying to work. Customers are taken to the bays daily in most every store to show them problems found on their car. In case you have never been in a store, service bays are often separated by a hundred yards or more and often on different floors. That doesn't even account for the detail shop or body shop often found in separate buildings.
I spent forty years owning and operating multiple dealerships. I saw one car stolen out of the building during working hours in all those years. This is in dealerships where a hundred or more RO's were written daily. It is not a problem that needs a solution that costs more in a month than the insurance loss on one car every 40 years. I know people mean well giving their advice but sometimes the total lack of knowledge quickly shows through.
I spent forty years owning and operating multiple dealerships. I saw one car stolen out of the building during working hours in all those years. This is in dealerships where a hundred or more RO's were written daily. It is not a problem that needs a solution that costs more in a month than the insurance loss on one car every 40 years. I know people mean well giving their advice but sometimes the total lack of knowledge quickly shows through.
Which is what I'd expect, because for the life of me, I can't understand how a total stranger could walk into a dealer's service bay area & take off with someone's vehicle without being stopped & questioned by someone who works there.
10-25-2018, 02:21 PM
#210
Racer
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akers4000 (10-25-2018)
10-25-2018, 02:45 PM
#211
Forty years owning & operating multiple dealerships & you only saw 1 car stolen out of the building during working hours in all those years.
Which is what I'd expect, because for the life of me, I can't understand how a total stranger could walk into a dealer's service bay area & take off with someone's vehicle without being stopped & questioned by someone who works there.
Which is what I'd expect, because for the life of me, I can't understand how a total stranger could walk into a dealer's service bay area & take off with someone's vehicle without being stopped & questioned by someone who works there.
While I have only seen one vehicle stolen out of the interior of the service department, I have seen a number of other items stolen on a semi-regular basis. Parts go missing, equipment disappears, and mechanics tools have been lifted by walk through thieves. I have also seen a number of inventory cars stolen when thieves found the office in the service department where we kept the keys to cars in process. Like any other retail business shrinkage has to be controlled and like any other business there are tricks to that process. One of them is not removing keys from cars inside because the various risks attached are more costly and potentially dangerous than the benefit.
10-25-2018, 04:21 PM
#212
I've never heard of the "platinum 60/75000." Is this something that you (or any of us) could have purchased when we bought our new C7s?
My Chev. dealer mentioned zilch about GM extended warranties.,, when I paid for my new C7.
In fact, when I asked about GM extended warranty pricing? The finance guy said; "oh, you can always buy that in the 3/36000." He had no interest in even answering my question about extended warranty
pricing.
10-25-2018, 09:15 PM
#214
Forty years owning & operating multiple dealerships & you only saw 1 car stolen out of the building during working hours in all those years.
Which is what I'd expect, because for the life of me, I can't understand how a total stranger could walk into a dealer's service bay area & take off with someone's vehicle without being stopped & questioned by someone who works there.
Which is what I'd expect, because for the life of me, I can't understand how a total stranger could walk into a dealer's service bay area & take off with someone's vehicle without being stopped & questioned by someone who works there.
10-25-2018, 09:17 PM
#215
Race Director
10-26-2018, 03:36 AM
#216
Melting Slicks
10-26-2018, 06:48 AM
#217
Melting Slicks
Interesting thread. OP has every right to be pissed. But, no harm, no foul. First off, no lawyer would take this case. You might get one to write a letter, but that’s about it. The police certainly didn’t give out the thief’s name so that the OP can take care of this himself. If OP did, he would need a lawyer. He got his car back with no apparent harm done and the dealer stepped up and made a gesture to make the OP feel whole. That’s it. Life goes on.
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10-26-2018, 01:44 PM
#218
Pro
Forty years owning & operating multiple dealerships & you only saw 1 car stolen out of the building during working hours in all those years.
Which is what I'd expect, because for the life of me, I can't understand how a total stranger could walk into a dealer's service bay area & take off with someone's vehicle without being stopped & questioned by someone who works there.
Which is what I'd expect, because for the life of me, I can't understand how a total stranger could walk into a dealer's service bay area & take off with someone's vehicle without being stopped & questioned by someone who works there.
Its a a really unusual event. Now I have certainly seen my share of customers cars damaged etc.. but not stolen.
And to the poster that said he could steal a car from almost any store. Yes sir, a car dealership is probably the easiest place to steal a car from If you want. Years ago we were having a huge issue with salesmen leaving keys in cars, during a sales meeting I excused myself, went next store to the neighboring Ford store, went to get ready, pretended to be a salesman and drove out with a new Taurus. I took it back to my store called over every sales person get ready person etc and said exactly what I did and mentioned in not very nice language that this better not happen here
Then I called the GM (friend of mine) at the Ford store, told him I had one of his cars and explained how I got it, he laughed, said guess I am also having a store meeting... anyway just a old war story ...
but service thefts are indeed a rare occurence.
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JALLEN4 (10-26-2018)
10-26-2018, 01:57 PM
#219
Race Director
well I have been in the car business (running or owning stores) for just under 40 years and have NEVER had a car stolen out of service.. and keys were left in cars as well ( industry norm ).. with that said I have had many cars from inventory stolen, key swaps, porters selling copies, one driven through a fence, employee theft etc. but to date have never seen a customers car stolen out of service.
Its a a really unusual event. Now I have certainly seen my share of customers cars damaged etc.. but not stolen.
And to the poster that said he could steal a car from almost any store. Yes sir, a car dealership is probably the easiest place to steal a car from If you want. Years ago we were having a huge issue with salesmen leaving keys in cars, during a sales meeting I excused myself, went next store to the neighboring Ford store, went to get ready, pretended to be a salesman and drove out with a new Taurus. I took it back to my store called over every sales person get ready person etc and said exactly what I did and mentioned in not very nice language that this better not happen here
Then I called the GM (friend of mine) at the Ford store, told him I had one of his cars and explained how I got it, he laughed, said guess I am also having a store meeting... anyway just a old war story ...
but service thefts are indeed a rare occurence.
10-26-2018, 02:20 PM
#220
Pro
ah, didn’t take you long... with your days of experience hanging around car dealerships you should really shut your mouth, as you have zero idea of what actually goes on in a car store! plus your posts usually make you look like an idiot to those of us that have actual car experience .. just sayin......
You never know maybe some people here may actually want to know what really happens in a car dealership from people that have actually spent their lives there.. of course you know better... Jeez.....
You never know maybe some people here may actually want to know what really happens in a car dealership from people that have actually spent their lives there.. of course you know better... Jeez.....