Dealer ordered wrong tires
Thread Starter
Racer
Joined: Nov 2011
Posts: 381
Likes: 92
From: Mandeville LA
Originally Posted by sabastian458
Honestly I see his point. He asked for a price for tires for his car, they gave it. Now on the other hand, there are a couple of failures in communication in the situation. 1st was the tech. ANY tech worth being called a tech would have realized that the tires were the wrong size. He should have stopped and gotten the advisor involved at that point. If he didn’t catch it before starting, he sure as heck would/should have when trying to set the beads of the 1st tire. 2nd failure, the advisor was clearly confused about the aire situation based on your statements.
Reasonalbe expectation would be paying the price for the correct tires, rental car for the extra time, and no additional labor. If the dealer wants go beyond that, they would cover the price difference and everyone can move along from the situation. Everyone makes a mistake, sadly they didn’t catch it before mounting, but thankfully they didn’t just try to deliver the car back you with the wrong tires.
Reasonalbe expectation would be paying the price for the correct tires, rental car for the extra time, and no additional labor. If the dealer wants go beyond that, they would cover the price difference and everyone can move along from the situation. Everyone makes a mistake, sadly they didn’t catch it before mounting, but thankfully they didn’t just try to deliver the car back you with the wrong tires.
To add insult to injury, I actually pulled up the tires on the Tirerack website site and showed them to the service consultant and asked if they would price match. She looked at them and said that they only price match from local vendors not internet but that I was in luck because they're price was actually cheaper than Tirerack.
Thread Starter
Racer
Joined: Nov 2011
Posts: 381
Likes: 92
From: Mandeville LA
Originally Posted by daixloxbmw
Sorry for making light of your ordeal but that's exactly what I imagine it to look like. Would have been hilarious to see it on a widebody Vette. Good luck with that. I've had bad luck with a national tire shop absolutely destroying two of my wheels when mounting a tire. Cracked the lip all the way around. I believe I posted some pics on this forum before so I feel your pain.
Truth be told, I also have a 05 Z51 M6 and have been bringing the car to the same dealership for the last 7 years. In that time I've only had one other bad experience where they didn't diagnose the problem correctly and had to keep the car for like 4 days. I started getting the ABS/TC error and they diagnosed that it was the steering wheel position sensor so they quoted me a price and changed it, but then I get a call that after changing it the right read wheel speed sensor was also bad and it was on back order. They changed the wheel speed sensor for free so they took care of me then, but not without a fight.
Originally Posted by PatternDayTrader
Who was the dealer ?
On a mistake this costly and risky, someone should be losing their job.
On a mistake this costly and risky, someone should be losing their job.
Originally Posted by dfettero
Road Force Balanced?
Originally Posted by Ozzstar
Time to find a shop that is competent. Wish you good luck with that. Ughhhhh.........
Originally Posted by HorsePower Junkie
Jock,
You already paid for the tires you ordered. They did not put the correct ones on. The end.
The dealership needs to complete the job with the product you paid for. The end.
They removed the original tires, and assuming they have never been off the rims, there should not be any marks on the wheels when they complete the work. If there are any marks from changing the tires, they will be responsible to correct that problem as well.
.
You already paid for the tires you ordered. They did not put the correct ones on. The end.
The dealership needs to complete the job with the product you paid for. The end.
They removed the original tires, and assuming they have never been off the rims, there should not be any marks on the wheels when they complete the work. If there are any marks from changing the tires, they will be responsible to correct that problem as well.
.
Originally Posted by Corgidog1
If I owned that dealership, I would obviously get you the right tires and give you a $100 credit for future service work with a profuse apology.
Last edited by Steve Garrett; Nov 17, 2018 at 02:57 PM. Reason: Merged Posts-Please use the Multi Quote icon (in the lower right hand corner of each post) to make your responses look like this.
Race Director
Joined: Apr 2017
Posts: 13,602
Likes: 12,865
From: Virginia
My point being, if you need tires (especially tires other than OEM) you should go to a tire dealer, not a new car dealer.
A good example from a Toyota forum the other day is where a Tacoma owner took his new truck to his Toyota dealer to have film applied to his hood/painted grill surround area. Toyota offers a film material package supposedly pre-cut for these areas.
He assumed the dealer's tech had experience installing film, well turns out they did not. He picked up his new truck to find dirt under film, areas popping up and multiple razor cuts in his paint all the way to the primer.
So no question, the dealer's fault, however the owner could have avoided this misery by taking his truck to a Xpel dealer to have film installed by experts as opposed to a Toyota tech who had never done it before. Also Xpel would have been less expensive.
Pro
Joined: Oct 2012
Posts: 670
Likes: 85
No worries. I didn't flip out or anything like that. I was very understanding, but as I sat there last night thinking about it it bothered me because the reason you go to the dealer and pay extra is because you don't want to have to worry about it and you're expecting that the people who built and sold the car have some clue about how to maintain it.
Truth be told, I also have a 05 Z51 M6 and have been bringing the car to the same dealership for the last 7 years. In that time I've only had one other bad experience where they didn't diagnose the problem correctly and had to keep the car for like 4 days. I started getting the ABS/TC error and they diagnosed that it was the steering wheel position sensor so they quoted me a price and changed it, but then I get a call that after changing it the right read wheel speed sensor was also bad and it was on back order. They changed the wheel speed sensor for free so they took care of me then, but not without a fight.
Truth be told, I also have a 05 Z51 M6 and have been bringing the car to the same dealership for the last 7 years. In that time I've only had one other bad experience where they didn't diagnose the problem correctly and had to keep the car for like 4 days. I started getting the ABS/TC error and they diagnosed that it was the steering wheel position sensor so they quoted me a price and changed it, but then I get a call that after changing it the right read wheel speed sensor was also bad and it was on back order. They changed the wheel speed sensor for free so they took care of me then, but not without a fight.
Race Director
Joined: Oct 2008
Posts: 17,982
Likes: 1,074
From: Lansing MI
Ok good. Now we know.
This situation goes far beyond a mistake. Its a series of mistakes made by multiple people across a span of time, and there is only one reason why this happened. Not one person is willing to exert even the slightest bit of effort beyond the absolute minimum definition of their individual job description. Ill bet each and every one of them are experts in finger pointing, and blame evasion. Ill also bet this place is an absolute shithole to work in, but it will have a nice paint job, and a pretty sign out front.
This situation goes far beyond a mistake. Its a series of mistakes made by multiple people across a span of time, and there is only one reason why this happened. Not one person is willing to exert even the slightest bit of effort beyond the absolute minimum definition of their individual job description. Ill bet each and every one of them are experts in finger pointing, and blame evasion. Ill also bet this place is an absolute shithole to work in, but it will have a nice paint job, and a pretty sign out front.
Drifting
Joined: Oct 2011
Posts: 1,872
Likes: 333
From: Olmsted Falls Ohio
St. Jude Donor '12 thru '24
Sorry for your situation. Although posting on the forum will do little to resolve your issue with the dealer, It would be most helpful to the Corvette community and forum members in your area if the name of the dealership was known so that they would be aware.
Thread Starter
Racer
Joined: Nov 2011
Posts: 381
Likes: 92
From: Mandeville LA
Originally Posted by Kevin A Jones
I see you point and I believe my above post makes it clear that the dealer is certainly at fault, however I feel that if you set yourself up for a potential issue, then you have to at least take a little responsibility for that issue.
My point being, if you need tires (especially tires other than OEM) you should go to a tire dealer, not a new car dealer.
A good example from a Toyota forum the other day is where a Tacoma owner took his new truck to his Toyota dealer to have film applied to his hood/painted grill surround area. Toyota offers a film material package supposedly pre-cut for these areas.
He assumed the dealer's tech had experience installing film, well turns out they did not. He picked up his new truck to find dirt under film, areas popping up and multiple razor cuts in his paint all the way to the primer.
So no question, the dealer's fault, however the owner could have avoided this misery by taking his truck to a Xpel dealer to have film installed by experts as opposed to a Toyota tech who had never done it before. Also Xpel would have been less expensive.
My point being, if you need tires (especially tires other than OEM) you should go to a tire dealer, not a new car dealer.
A good example from a Toyota forum the other day is where a Tacoma owner took his new truck to his Toyota dealer to have film applied to his hood/painted grill surround area. Toyota offers a film material package supposedly pre-cut for these areas.
He assumed the dealer's tech had experience installing film, well turns out they did not. He picked up his new truck to find dirt under film, areas popping up and multiple razor cuts in his paint all the way to the primer.
So no question, the dealer's fault, however the owner could have avoided this misery by taking his truck to a Xpel dealer to have film installed by experts as opposed to a Toyota tech who had never done it before. Also Xpel would have been less expensive.
Originally Posted by pickleseimer
Sorry for your situation. Although posting on the forum will do little to resolve your issue with the dealer, It would be most helpful to the Corvette community and forum members in your area if the name of the dealership was known so that they would be aware.
Last edited by Steve Garrett; Nov 17, 2018 at 02:59 PM. Reason: Merged Posts-Please use the Multi Quote icon (in the lower right hand corner of each post) to make your responses look like this.
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Race Director
Joined: Apr 2017
Posts: 13,602
Likes: 12,865
From: Virginia
Last time I was in Covington, it was a pretty small town, so I assume they are a smaller dealership who don't sell many C7s, however (if so) that's certainly no excuse.
If a dealership can't do something as simple as changing tires when correct tire info is given to them you have to wonder if they can do anything right.
I agree that correcting the issue and giving you $100 for your trouble is the least they can do.
If a dealership can't do something as simple as changing tires when correct tire info is given to them you have to wonder if they can do anything right.
I agree that correcting the issue and giving you $100 for your trouble is the least they can do.
Race Director
Joined: Aug 2015
Posts: 12,260
Likes: 4,749
From: SE WI
One of the largest corvette dealers in my area suggested a specialty tire shop when I called them to install a new rear PSS 335 zp. I was a little annoyed by this until I went to the specialty tire shop and they just said sure no problem, and did a great job on it. But not ordering the right tire, then nobody catching it is a big failure. I gotta believe the entire service team knows when one of these bad boys is in the house. Lots of eyes on it.
Last edited by Zjoe6; Nov 16, 2018 at 09:45 AM.
Thread Starter
Racer
Joined: Nov 2011
Posts: 381
Likes: 92
From: Mandeville LA
So they can't get the AS 3+ today, they would come in Monday, but I'm heading out of town on Monday for TG and am taking the car for the road trip. So, they're going to get the Sports Cups today and realign the car. They're not going to charge me the labor for the mount and balance which is about $200. I've agreed to pay the difference for the Sports Cups. I've also asked them to let me know how they plan to compensate me for the inconvenience. I suggested they comp the MRC update which is $350. I've also suggested 2 free future oil changes which is about $250. Waiting to hear back from the service manager. We'll see how they handle it. As I said before, I've been coming to this dealership for over 7 years, have had all the maintenance on my C6 done here except for the radiator that I had to have replaced in Alabama because it cracked while on vacation. I've purchased 2 vehicles for my daughters from here, the point is I'm hoping they take care of a loyal customer. I don't want it for free, and it's not about the money. I'm not rich but I'm not struggling either so I'm not looking for a free ride. It's more of an acknowledgement that we screwed up and since you're a loyal customer we want to make sure we do right by you.
Melting Slicks
Joined: Apr 2017
Posts: 3,082
Likes: 222
From: Rochester New York
As you pointed out in your other post, too many people today in the workforce either don't have the knowledge or are too indifferent to care. From my own experience over the years, I suspect it's more of the latter. Sad but true.
Good luck getting it resolved to your satisfaction.
Drifting
Joined: May 2013
Posts: 1,972
Likes: 1,098
From: Texas Hill Country Texas
Le Mans Master
Joined: Aug 2015
Posts: 6,884
Likes: 2,887
From: Toronto
.
Last edited by Maxpowers; Nov 16, 2018 at 11:58 AM.
Thread Starter
Racer
Joined: Nov 2011
Posts: 381
Likes: 92
From: Mandeville LA
Originally Posted by TXshaggy
I’d find a dealer that sells and services plenty of vettes...there is not one listed on their site. While they should be able to service any model, we know that’s not reality if they rarely see one.
Originally Posted by Maxpowers
I think this is fair. Asking for the $350 update would likely mean they are under water on this as the margin on the tires wouldn't be that high. They made a mistake and are fixing it. I know its frustrating though.
.
.
Last edited by Steve Garrett; Nov 17, 2018 at 02:58 PM. Reason: Merged Posts-Please use the Multi Quote icon (in the lower right hand corner of each post) to make your responses look like this.
Burning Brakes
Joined: May 2016
Posts: 894
Likes: 667
St. Jude Donor '17
This is not a mistake, this is malpractice. The medical equivalent of this is: “Well, I opened him up to repair his heart, but I accidentally jumped up on the table and took a **** in his chest instead.”
Race Director
Joined: Oct 2008
Posts: 17,982
Likes: 1,074
From: Lansing MI
I was thinking more along the lines of a surgeon who amputated the wrong arm or leg. Its that egregious.
Race Director
Joined: Oct 2008
Posts: 17,982
Likes: 1,074
From: Lansing MI