So, I thought I was getting a great deal by finding a leftover 2018 z06 very....had it delivered from northeast to southeast. Chevy dealer refused to send in closed transport-and apparently no precautions were taken to protect on the typical transport. Received car with surface scratches everywhere! Two spots apparently were also leaked on by car above and need to be repainted. So, dealer has agreed to pay for sanding/buffing and repaint of good and fender - not happy about having new car repainted anywhere but what’s also irking me is that the night I got it, I had xpel bra put on. Didn’t realize hood and fender needed repainting - so now dealer is fighting over not paying for xpel replacement. Dealer isn’t even paying-as I believe they claimed against the transport company. When car was delivered, it was filthy, had the scratches, even had rocks and dirt in engine compartment...rocks stuck under the spoiler...so disappointing. I assume a covered transport would’ve prevented all of this-but wasn’t my call. Now they don’t even want to stand up and take care of the whole situation...and cracked shift *** too(which they are replacing). But I’m unhappy about the xpel not being replaced as none of this was my fault. Any comments? I really hope it will be at least like new when this is all over..

 

Who installed the Xpel? The delivering dealer? If they did the install, then they should have realized the surfaces were not in the proper condition to install the Xpel so they should take responsibility. If you took delivery and had somebody else install the Xpel, then you should go after the installation shop as they should not have installed it if the paint needed to be redone.

 

Why did u buy the car ??
Dave

 

I’m confused. I purchased my Z06 from Illinois and had them ship to Oregon. I had to pay the transport company myself. I’ve also done this with 2 trucks however I wasn’t worried about them being enclosed so it was a bit cheaper. Was this part of the deal and dealer paid transportation? If so why wasn’t enclosed demanded?

 

I don't understand why delivery of your C7 wasn't your call? Did you negotiate to have the dealer pay for shipping the C7 to you? If so that's where you made the mistake, as they are obviously going to go with the least expensive means of transport (open transport) if you didn't specify enclosed in your deal.
I always arrange my enclosed transport and have never had an issue.

 

What did you pay for the delivery? My C7 was shipped from Chicago to southern New Mexico in a covered car carrier. It came out of the trailer in perfect condition. Cost me twelve hundred bucks, and was well worth it.

 

That is an unfortunate situation especially when you are excited about receiving a new car but unless the dealer installed the expel, why would they be responsible for that?

 

I still would like to know why did you accept the car like this. ... not a shot would I have taken delivery of it

Dave

 

No deal unless Enclosed,Period.You were better off driving it yourself than being open carrier.Sorry Sir,You made a couple bad decisions.

 

hate to say, but what's a few hundred dollars extra that you could have paid to see it was in a enclosed van? Am sure that could have been arranged? Don't quite understand how one can pay 10's of thousands of dollars for a vehicle and not balk at a open trailer delivery...especially if willing to pay for the difference..oh well I wish you luck but frankly this is kind a self inflicted?

 

No enclosed trailer no sale. I would not have bought it. The guy that did my paint correction and full wrap he picked up my Vette up at my house in his enclosed trailer. He did not want me to drive it to his place.

 

Lesson learned is to always arrange your own transport. Unless it’s a known reputable company like intercity etc.

 

+1 for intercity...waited a few weeks for the pickup but well worth it!!
OP- sucky situation...hope you get it worked out and can enjoy that Z!!

 

Lesson is inspect car before you buy it and drive it home yourself. A repainted car will always show difference in paint in a few years.

 

Your selling dealer should not be responsible for the Xpel install - that should be the shop that actually installed the film. They should have noticed the defects and contacted you prior to the install.

Sorry you are having so many problems after just getting your car but no way I would have had the car shipped in an open transport.

 

Allot of times a car that's been on the lot or worse yet in the showroom for a prolong time gets allot of surface scratches from the car lot or showroom car washes and wipe downs. you would be surprised at what a real detail shop can buff out , Good Luck with your purchase and I hope you get this bad part of the purchase behind you quickly

 

Oh yeah, you can buff out a lot of scratches, but when you do that you are removing a lot of clear coat, and there's only so much clear coat, especially on a factory paint job.

 

OP, sorry about your situation. You've learned an expensive lesson the hard way. I hope it get's resolved quickly to your satisfaction so you can enjoy your car.

1. You should have arranged your own enclosed transport for a car like this. I exclusively use Reliable Carriers or Intercity Lines. I just bought my '17 Z06 from a MB dealer in KC. They offered to arrange transport. I politely refused and arranged it myself. My car was delivered to Denver by Reliable in perfect condition.
2. Your Xpel installer should have seen the paint defects and called you. They're supposed to do a paint correction anyway before applying the film. I'd say the Xpel issue is on the installer, not the dealer.

 

Haha. That's exactly what I did last summer. I agree.

 

Too bad you had these problems. When you get a new car, no matter what you paid for it and no matter what kind of car it is it “should” be reasonably free of defects. But nothing is totally perfect. But sometime these things happen. Even if you paid for it I wouldn’t of excepted it until it was fixed right. Also I would think it would have been insured by the transport co..Can’t you get reimbursed by them for the damage done in transport. I know how your feeling. I had a similar problem but it was because of mostly factory defects. Dealer fixed it and it was acceptable by me. And I’m very meticulous. Bring some post-it notes, mark everything that’s wrong. If it’s fixed properly by the dealers body shop it should be Ok. At this point it looks like you don’t have allot of options.. After awhile hopefully,in time you’ll forget all the problems you’ve had just enjoy the best sports car. Good luck.