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Old Aug 30, 2021 | 02:58 PM
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Default Problem with infotainment screen

Yesterday I had an issue that lasted several hours with my 19 Stingray's infotainment screen. The backup camera would display, but nothing else would display on the screen. The radio was working and I could see the radio info in my instrument panel. I tried shutting the car off and starting back but no luck. Eventually, it started working again last night but not sure why it stopped working nor why it started working again.

Anyone else run in into this?

Thanks.
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Old Sep 1, 2021 | 10:48 AM
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Over 160 views and no comments, I guess what happened must have been a rare fluke. That is good to know.

Last edited by Casper001; Sep 1, 2021 at 04:22 PM.
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Old Sep 6, 2021 | 06:15 PM
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Happened again yesterday, backup camera works but nothing else will light up on the screen. I guess I will have to take it in for this.
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Old Sep 6, 2021 | 06:53 PM
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Try disconnecting the battery for a bit as a last try. This often resets all sorts of systems, solving many odd electrical problems.

Otherwise, it is probably a simple loose connection.

Last edited by Elk; Sep 6, 2021 at 07:14 PM.
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Old Sep 6, 2021 | 07:44 PM
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Check the codes on the car using a GM scanner. There are codes for every system on the car, not just the engine. OBD II scanner won't be able to read or display them so you need a scanner that can read GM body codes. You can't fix it unless you know what is wrong and saying it doesn't work doesn't provide much guidance other than the screen doesn't work.

Bill

Last edited by Bill Dearborn; Sep 6, 2021 at 07:45 PM.
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Old Sep 7, 2021 | 12:06 PM
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Originally Posted by Bill Dearborn
Check the codes on the car using a GM scanner. There are codes for every system on the car, not just the engine. OBD II scanner won't be able to read or display them so you need a scanner that can read GM body codes. You can't fix it unless you know what is wrong and saying it doesn't work doesn't provide much guidance other than the screen doesn't work.

Bill
Do you have a GM scanner you would recommend? I just searched and all kinds of GM scanners, ranging from $40 to $600......

Considering the car is under warranty, I will likely just let the dealership figure out the issue.

Last edited by Casper001; Sep 7, 2021 at 12:23 PM.
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Old Oct 27, 2021 | 10:22 AM
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The dealership replaced the screen, but it still wouldn't work. They then replaced the HIM (Human Interface Module) and that took care of the issue.
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Old Oct 27, 2021 | 10:58 AM
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Originally Posted by Casper001
The dealership replaced the screen, but it still wouldn't work. They then replaced the HIM (Human Interface Module) and that took care of the issue.
It's actually called the "Human Machine Interface" (HMI) module, but we know what you were talking about. :-) There have been several reports in this forum as this going bad, but not a major problem. Most discussion about the HMI module center on those upgrading it to get NAV and/or upgrading it in the 2014/2015 model years to get Apple CarPlay/Android Auto. Glad you got it fixed.
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Old Oct 28, 2021 | 09:27 AM
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Originally Posted by monicatomokc
It's actually called the "Human Machine Interface" (HMI) module, but we know what you were talking about. :-) There have been several reports in this forum as this going bad, but not a major problem. Most discussion about the HMI module center on those upgrading it to get NAV and/or upgrading it in the 2014/2015 model years to get Apple CarPlay/Android Auto. Glad you got it fixed.
Thank you for letting me know I was calling it wrong, my bad.

Last edited by Casper001; Oct 28, 2021 at 09:27 AM.
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Old Oct 28, 2021 | 10:58 AM
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Good that the problem was finally fixed and you can get back to enjoying the car again. I know how you feel on this issue - had to have the screen replaced on my ‘14 as it was acting up. No problems since.
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Old Oct 28, 2021 | 12:12 PM
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Originally Posted by Vetteman Jack
Good that the problem was finally fixed and you can get back to enjoying the car again. I know how you feel on this issue - had to have the screen replaced on my ‘14 as it was acting up. No problems since.
Yes, I am enjoying it more, but I was still enjoying driving it even without the screen working. It is nice that you can control the audio using the steering wheel and setting the instrument panel to audio in the middle of the tach.

Last edited by Casper001; Oct 28, 2021 at 04:32 PM.
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