Infotainment Issue
Thread Starter
Cruising
Joined: Dec 2021
Posts: 12
Likes: 1
Infotainment Issue
I'm having issues with the infotainment system on my Grand Sport (2018) jumping around. Basically, it just takes off and does whatever. It jumps to settings, navigation, changes stations and simply goes haywire on its own. I took it to the dealer and all they did was a firmware upgrade which did absolutely nothing. They talked to me about other consecutive steps which included replacing a module, connector, screen. I'm not confident in their proposal and would appreciate any input to solve this annoying problem.
Thread Starter
Cruising
Joined: Dec 2021
Posts: 12
Likes: 1
Thread Starter
Cruising
Joined: Dec 2021
Posts: 12
Likes: 1
Thanks again. I'm thinking the same. It's kind of interesting as when I did have my iPhone connected it would randomly start calling some of my favorites; crazy. I don't think these occurrences are due to a hardware (module) failure or software bug; my best guess anyway.
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Pro
Joined: Sep 2013
Posts: 725
Likes: 87
From: Virginia
St. Jude Donor '21-'22
Beautiful car. We've been thankful for a warm winter this year. Haven't had to put mine up or worry about swapping wheels lol.
Melting Slicks
Joined: Dec 2011
Posts: 2,509
Likes: 946
From: Western New York
Please post updates if you find a fix to your problem with screen. I had to take one of our GM vehicles ( not our 17 GS ) in for very similar problem.This was for a Acadia , the screen for instrument cluster middle screen and infotainment screen were both going crazy like you described. They also did a firmware update and reboot. Service writer said they couldn’t get it to act up when there but was thinking previous update did load properly or something along those lines. What they did stopped crazy screen. 10 days later different problem started were you touch screen to change station new channel lights up but reverts back to old station. This time service writer saw it act up for him and I had a video on phone of problem . But wouldn’t act up for tech. There thinking was Sanitizer on fingers caused the problem with screen this time.They cleaned screen but said it didn’t look dirty and said let them know if it still happens or other problems appear .So I’m curious on how things work out for you even thought it’s a different vehicle.
Just in case anyone is wondering hands were not on arrow / tabs on steering wheel or tabs for changing radio stations. Only been two days sense at dealer last so far so good.
Just in case anyone is wondering hands were not on arrow / tabs on steering wheel or tabs for changing radio stations. Only been two days sense at dealer last so far so good.
Last edited by Borntorun04/17; Dec 29, 2021 at 06:50 PM.
Pro
Joined: Jan 2021
Posts: 569
Likes: 252
From: Canada
C7 of the Year - Unmodified Finalist 2021
I say HMI module, made by boch. Seems like a lot of people have issues with it including me I need to order one, the radio stations goes blank and my mp3 jack player is no longer recognized. 2400$ -1250$ core charge. I bet it's the same HMI junk as in the Lambo Huracan.
Melting Slicks
Joined: Dec 2011
Posts: 2,509
Likes: 946
From: Western New York
Grand Slam , I did test each of the steering wheel controls before I took vehicle into dealer. Just to make sure no sticking or other problem with controls. Thanks for suggestion.
Thread Starter
Cruising
Joined: Dec 2021
Posts: 12
Likes: 1
I spoke with the folks at Infotainment.com and will be sending them the IO6 module. It was a bit difficult to remove but it's out. According to the rep, they've heard of similar issues that I described, called it ghost screens. Once they get my module its supposedly takes 3-4wks to repair and return; hopefully that resolves the issue. I'll report out after it's return, installed and tested.