Driver Information center module
Advanced
Joined: Jan 2021
Posts: 95
Likes: 53
From: North Andover, MA
If you are referring to the center screen that goes up and down, they are on National backorder and have been since October 2021. I just heard from GM that mine should be shipping to the dealer in the November timeframe.............
Safety Car
Joined: Mar 2006
Posts: 4,561
Likes: 5,175
From: Chester VA
Advanced
Joined: Jan 2021
Posts: 95
Likes: 53
From: North Andover, MA
Hi Catfish,
Per the local Chevy Dealer I go to, I called the number below and started a claim. I have the GMEPP and they replaced the HMI module which did not solve my issues (sceeen flickering and blackouts) as a first pass attempt in order avoid having to take apart the center console, etc to replace the infotainment screen assembly. This cost ~ $2000 and was fully covered by my GMEPP.
The part number that is on backorder is 84664816.
I've been getting weekly updates ever since I filed my claim with Chevy customer service.Chevrolet Customer Assistance
Phone Number:1-866-790-5600
Good Luck
Per the local Chevy Dealer I go to, I called the number below and started a claim. I have the GMEPP and they replaced the HMI module which did not solve my issues (sceeen flickering and blackouts) as a first pass attempt in order avoid having to take apart the center console, etc to replace the infotainment screen assembly. This cost ~ $2000 and was fully covered by my GMEPP.
The part number that is on backorder is 84664816.
I've been getting weekly updates ever since I filed my claim with Chevy customer service.Chevrolet Customer Assistance
Phone Number:1-866-790-5600
Good Luck
Safety Car
Joined: Mar 2006
Posts: 4,561
Likes: 5,175
From: Chester VA
Hi Catfish,
Per the local Chevy Dealer I go to, I called the number below and started a claim. I have the GMEPP and they replaced the HMI module which did not solve my issues (sceeen flickering and blackouts) as a first pass attempt in order avoid having to take apart the center console, etc to replace the infotainment screen assembly. This cost ~ $2000 and was fully covered by my GMEPP.
The part number that is on backorder is 84664816.
I've been getting weekly updates ever since I filed my claim with Chevy customer service.Chevrolet Customer Assistance
Phone Number:1-866-790-5600
Good Luck
Per the local Chevy Dealer I go to, I called the number below and started a claim. I have the GMEPP and they replaced the HMI module which did not solve my issues (sceeen flickering and blackouts) as a first pass attempt in order avoid having to take apart the center console, etc to replace the infotainment screen assembly. This cost ~ $2000 and was fully covered by my GMEPP.
The part number that is on backorder is 84664816.
I've been getting weekly updates ever since I filed my claim with Chevy customer service.Chevrolet Customer Assistance
Phone Number:1-866-790-5600
Good Luck
CarMax's extended warranty is covering my repair (minus $300 deductible); I'm glad I'm not on the hook for the full amount.
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Good luck with your repair. Hope somehow the parts availability situation improves and you can get the need parts soon.
Safety Car
Joined: Mar 2006
Posts: 4,561
Likes: 5,175
From: Chester VA
Thanks. I spoke with Customer Assistance (very nice fellow) and he started a file for me on the issue. That may not resolve it any sooner than otherwise, but at least I know that it's being looked at.
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Safety Car
Joined: Mar 2006
Posts: 4,561
Likes: 5,175
From: Chester VA
Side note on the repair - does your dash/console area that had to be removed to replace the screen look like it was put back together well?
Advanced
Joined: Jan 2021
Posts: 95
Likes: 53
From: North Andover, MA
I haven't gotten out my magnifying glass yet, but after a pretty thorough naked eye inspection, can't tell that the trim pieces that required removal were even touched. Most importantly, there are no, squeaks, ratttles, etc.....
The dealer I have been going to has a couple of well experienced Corvette Techs...... The car was dropped off at 9:00 AM and I got the call it was ready at 11:30.
So nice to have the screen working again!
The dealer I have been going to has a couple of well experienced Corvette Techs...... The car was dropped off at 9:00 AM and I got the call it was ready at 11:30.
So nice to have the screen working again!
Safety Car
Joined: Mar 2006
Posts: 4,561
Likes: 5,175
From: Chester VA
I haven't gotten out my magnifying glass yet, but after a pretty thorough naked eye inspection, can't tell that the trim pieces that required removal were even touched. Most importantly, there are no, squeaks, ratttles, etc.....
The dealer I have been going to has a couple of well experienced Corvette Techs...... The car was dropped off at 9:00 AM and I got the call it was ready at 11:30.
So nice to have the screen working again!
The dealer I have been going to has a couple of well experienced Corvette Techs...... The car was dropped off at 9:00 AM and I got the call it was ready at 11:30.
So nice to have the screen working again!
