Changes regarding NCM delivery
Racer
Joined: Sep 2004
Posts: 328
Likes: 38
Heel & Toe
Joined: Nov 2014
Posts: 20
Likes: 0
From: Old hickory Tennessee
I spent 3 hours at the dealership looking mine over to make sure nothing was wrong. I stayed with it from the time it rolled up on the car carrier until I drove it home. If you inspected it at the museum and didn't see it and then the problems were with the rims I can understand why they may have thought you did it. Paint defects are a whole different animal. I had some spots that looked like they were in the paint that were just from travel. I polished them out in no time while I was at the dealership.
SUBVETTE
Joined: Jul 2006
Posts: 3,841
Likes: 93
From: San Diego CA
This is pretty sad news. I had planned to ask for NCM delivery with my order because of the supposed special delivery attention to detail there. But if they can't fix any problems, why spend the $1K? Keep us informed you guys that are taking delivery there soon.
Melting Slicks
Joined: Aug 2000
Posts: 3,436
Likes: 977
From: Overland Park KS
This is a disastrous decision on the part of GM. It goes against the history of the marque and the feeling enjoyed by so many thousands of previous 'Vette owners who just felt that the whole buying/delivery process was that much more special, versus picking the car up at the dealer. Knowing that the car had undergone the best PDI there is by the actual factory was worth every penny IMHO. Not anymore.
Bish
Bish
Instructor
Joined: Apr 2000
Posts: 186
Likes: 23
From: Miami FL
Just a quick note, the NCM PDI supervisor is not too happy either having his hands tied by higher ups and thinks GM will soon realize in a few weeks the big mistake they are making. Unfortunately, in the interim many of us are SOL!
Safety Car
Joined: Sep 2014
Posts: 4,301
Likes: 959
From: in the country North Carolina
I was going to get museum delivery when I first placed my order but then I was afraid of the weather. My original tpw was 2/23 and I was worried about snow. After I ordered the tpw jumped around and ended up at 3/16 and I was regretting not getting museum delivery. Now, for once, I'm glad I didn't because at this point there doesn't seem to be much benefit. I hope this situation changes because I would like to get a vette and pick it up in Bowling Green.
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Racer
Joined: Nov 2007
Posts: 354
Likes: 1
From: Baytown Texas
This is simple to me to fix. When I go to pick mine up. If not what I expect I
won't be picking it up! If Factory gets enough of them sitting on lot things Will Go Back To The Way It Was!!!!!!!!! This to me is ONE STUPID DECISION MADE BY GM !!!!!!!!!! I had corvettes from the 60's, 70's, 80's, 90's and 2000's.Please Don't make this my last Corvette.
won't be picking it up! If Factory gets enough of them sitting on lot things Will Go Back To The Way It Was!!!!!!!!! This to me is ONE STUPID DECISION MADE BY GM !!!!!!!!!! I had corvettes from the 60's, 70's, 80's, 90's and 2000's.Please Don't make this my last Corvette.
Melting Slicks
Joined: May 2004
Posts: 2,426
Likes: 285
From: West Barnstable MA
Maybe the best plan is to do the Buyers Tour where you watch your car get built and interact with the Factory Technicians.
Might increase the odds of getting it built to a higher level of quality.
Might increase the odds of getting it built to a higher level of quality.
Racer
Joined: Oct 2003
Posts: 356
Likes: 15
From: NY
OK so hypothetically I pay for NCM delivery and see a flaw in paint or say upholstery or a scratch in the wheels as another person had at delivery. Is the museum going to document it saying it's a factory defect. I can just see going to the dealer with a non warranty type of issue after driving 5 or 8 hundred miles home and weeks later from the museum. I don't think I would have much luck without it.
Melting Slicks
Joined: Sep 2006
Posts: 3,248
Likes: 265
From: Louisville Ky NCM Lifetime Member 429 (Member Since 1993)
St. Jude Donor '12-'13, '16
I personally think the crying is coming from local dealers who are losing sales to local customers from the high volume nationwide dealers that are more willing to provide larger discounts. this is more than just a z06 problem.
They don't want to lose local sales with higher profit margins. And if you didn't buy the car from them, your going to be SOL if you have something like a paint defect.
The museum better be ready for a huge decrease in deliveries (it's their 3rd largest source of income). The corvettes paint quality is not nearly good enough yet to feel comfortable planning museum delivery, if they are not going to deal with the problem before my delivery. I will have no recourse with a dealer 400 miles away and already been paid.
They don't want to lose local sales with higher profit margins. And if you didn't buy the car from them, your going to be SOL if you have something like a paint defect.
The museum better be ready for a huge decrease in deliveries (it's their 3rd largest source of income). The corvettes paint quality is not nearly good enough yet to feel comfortable planning museum delivery, if they are not going to deal with the problem before my delivery. I will have no recourse with a dealer 400 miles away and already been paid.
Team Owner
Joined: Sep 1999
Posts: 41,732
Likes: 1,718
From: Springfield MO
This is a disastrous decision on the part of GM. It goes against the history of the marque and the feeling enjoyed by so many thousands of previous 'Vette owners who just felt that the whole buying/delivery process was that much more special, versus picking the car up at the dealer. Knowing that the car had undergone the best PDI there is by the actual factory was worth every penny IMHO. Not anymore.
Bish
Bish
The museum does the PDI(and gets paid to do so just as GM pays the normal Chevrolet dealer) and does not use GM employees to do the PDI. They have their own employees, just as the regular Chevrolet dealer does, that does the PDI.
The Consigliere
Joined: May 2006
Posts: 23,003
Likes: 6,045
From: 2023 Z06 & 2010 ZR1
This is simple to me to fix. When I go to pick mine up. If not what I expect I
won't be picking it up! If Factory gets enough of them sitting on lot things Will Go Back To The Way It Was!!!!!!!!! This to me is ONE STUPID DECISION MADE BY GM !!!!!!!!!! I had corvettes from the 60's, 70's, 80's, 90's and 2000's.Please Don't make this my last Corvette.
won't be picking it up! If Factory gets enough of them sitting on lot things Will Go Back To The Way It Was!!!!!!!!! This to me is ONE STUPID DECISION MADE BY GM !!!!!!!!!! I had corvettes from the 60's, 70's, 80's, 90's and 2000's.Please Don't make this my last Corvette.
The only problem with that is, by the time you arrive for NCM delivery, you own the car.
I suppose you could still walk. And I suppose they could just drive your car outside and let it sit for as long as you choose. But you've either already paid for it, or if you didn't buy paying cash, you're already making payments on it.
Safety Car
Joined: Aug 2004
Posts: 4,083
Likes: 190
From: IL / FL .
The only problem with that is, by the time you arrive for NCM delivery, you own the car.
I suppose you could still walk. And I suppose they could just drive your car outside and let it sit for as long as you choose. But you've either already paid for it, or if you didn't buy paying cash, you're already making payments on it.
I suppose you could still walk. And I suppose they could just drive your car outside and let it sit for as long as you choose. But you've either already paid for it, or if you didn't buy paying cash, you're already making payments on it.
Now the assembly plant wants NCM delivery defects to be corrected by a dealer, not returned to the plant. So if a customer decided to leave his paid-for car at the NCM, the museum would have to take it over to Campbell Chevrolet and have it written up for repair under warranty. Or just let it sit there, space permitting.
This might be an interesting topic at the Bash next month. GM people with any common sense will quickly see that the parts and labor costs to pay a dealer for the repairs would be far more costly than just doing it internally. Paid from different accounts, but overall still more costly for GM. Not to mention the hit they'll take on customer surveys. Maybe a genius cost-cutter at the plant thought this was a good way to achieve his goals
. Perhaps a reprimand is in order? . In the meantime it might be best to think twice about museum delivery..
Last edited by ZL-1; Mar 29, 2015 at 12:00 AM.
Melting Slicks
Joined: Sep 2006
Posts: 3,248
Likes: 265
From: Louisville Ky NCM Lifetime Member 429 (Member Since 1993)
St. Jude Donor '12-'13, '16
All I can say, is that GM just took another hit on their reputation,
and this one is self-inflicted.
If GM is so proud of its product and is striving for great customer service, this is a terrible way to make a individual that just spent a $100 k on their flagship product.
They are also forgetting, or don't care, that Corvette owners tend to be more repeat buyers, and buyers of other GM products.
and this one is self-inflicted.
If GM is so proud of its product and is striving for great customer service, this is a terrible way to make a individual that just spent a $100 k on their flagship product.
They are also forgetting, or don't care, that Corvette owners tend to be more repeat buyers, and buyers of other GM products.
Racer
Joined: Sep 2004
Posts: 328
Likes: 38
All I can say, is that GM just took another hit on their reputation,
and this one is self-inflicted.
If GM is so proud of its product and is striving for great customer service, this is a terrible way to make a individual that just spent a $100 k on their flagship product.
They are also forgetting, or don't care, that Corvette owners tend to be more repeat buyers, and buyers of other GM products.
and this one is self-inflicted.
If GM is so proud of its product and is striving for great customer service, this is a terrible way to make a individual that just spent a $100 k on their flagship product.
They are also forgetting, or don't care, that Corvette owners tend to be more repeat buyers, and buyers of other GM products.
Burning Brakes
Joined: Dec 2009
Posts: 1,009
Likes: 35
From: Tysons Corner, VA
All I can say, is that GM just took another hit on their reputation,
and this one is self-inflicted.
If GM is so proud of its product and is striving for great customer service, this is a terrible way to make a individual that just spent a $100 k on their flagship product.
They are also forgetting, or don't care, that Corvette owners tend to be more repeat buyers, and buyers of other GM products.
and this one is self-inflicted.
If GM is so proud of its product and is striving for great customer service, this is a terrible way to make a individual that just spent a $100 k on their flagship product.
They are also forgetting, or don't care, that Corvette owners tend to be more repeat buyers, and buyers of other GM products.
Melting Slicks
Joined: May 2004
Posts: 2,426
Likes: 285
From: West Barnstable MA
It would seem to me that if GM was really interested in the quality of their products, instant feedback on quality issues from the museum's qualified and reputable technicians, with the opportunity to examine, determine the root cause of the issue, and find a solution, would be invaluable.
Also, before a car gets to the dealer, it goes thru multiple transportation companies, and railroad shipments. Issues could happen anywhere on route.
With museum delivery, there is only less than a mile of transport where issues could happen.
And, what happens to the two week quality hold for museum deliveries, so the factory could have an opportunity to identify and correct issues before delivery to the customer?
Who will fix these issues?
Very disappointing!!!
Also, before a car gets to the dealer, it goes thru multiple transportation companies, and railroad shipments. Issues could happen anywhere on route.
With museum delivery, there is only less than a mile of transport where issues could happen.
And, what happens to the two week quality hold for museum deliveries, so the factory could have an opportunity to identify and correct issues before delivery to the customer?
Who will fix these issues?
Very disappointing!!!
Racer
Joined: Nov 2007
Posts: 354
Likes: 1
From: Baytown Texas
The only problem with that is, by the time you arrive for NCM delivery, you own the car.
I suppose you could still walk. And I suppose they could just drive your car outside and let it sit for as long as you choose. But you've either already paid for it, or if you didn't buy paying cash, you're already making payments on it.
I suppose you could still walk. And I suppose they could just drive your car outside and let it sit for as long as you choose. But you've either already paid for it, or if you didn't buy paying cash, you're already making payments on it.