Changes regarding NCM delivery
Thread Starter
Instructor
Joined: Jan 2015
Posts: 104
Likes: 11
From: Boca Raton Florida
Changes regarding NCM delivery
I picked my Z06 up today at the museum and I noticed blemishes on the leather grab bar on the passenger side. They tried to clean it up but could not and then told me they could do nothing else about it. I discussed this with Shane and I told him one of the reasons I selected museum delivery was because I wanted the factory to address these types of issues. He told me the factory until last Thursday did address such issues but the museum received a directive from GM legal that delivery defects had to be addressed as a warranty item by a dealer. Apparently the dealers were complaining about losing reimbursable warranty work and that resulted in the change. Needless to say I was disappointed because I would have preferred the factory to address it. I was told it is a minor fix but nonetheless I would have preferred it be done at the factory.
I also asked about a mid engine C-8 and it ain't gonna happen anytime in the foreseeable future. The concern is that the car would be too expensive to appeal to the Corvette target market.
I also asked about a mid engine C-8 and it ain't gonna happen anytime in the foreseeable future. The concern is that the car would be too expensive to appeal to the Corvette target market.
Melting Slicks
Joined: Sep 2006
Posts: 3,248
Likes: 265
From: Louisville Ky NCM Lifetime Member 429 (Member Since 1993)
St. Jude Donor '12-'13, '16
Then what is the benefit of museum delivery (and I am a lifetime member at ncm and took delivery of my c6 there)?
Thread Starter
Instructor
Joined: Jan 2015
Posts: 104
Likes: 11
From: Boca Raton Florida
Drifting
Joined: Sep 2013
Posts: 1,259
Likes: 24
Put as diplomatically as possible, "GM needs to grow a pair."
Racer
Joined: Sep 2004
Posts: 328
Likes: 38
Part of what makes NCM delivery actually work is that you know the car will be in good condition.
Also the idea that the factory won't fix issues is super dumb. Are they telling us that if the car won't start or has a mechanical problem that we will have to take it to the dealer instead of them getting that resolved? Or is this just about cosmetic stuff.
Regardless it's bs. And I say this as someone with an appointment to pick up my car in 4 days.
Also the idea that the factory won't fix issues is super dumb. Are they telling us that if the car won't start or has a mechanical problem that we will have to take it to the dealer instead of them getting that resolved? Or is this just about cosmetic stuff.
Regardless it's bs. And I say this as someone with an appointment to pick up my car in 4 days.
Advanced
Joined: Dec 2014
Posts: 87
Likes: 17
From: Waterloo Illinois
Part of what makes NCM delivery actually work is that you know the car will be in good condition.
Also the idea that the factory won't fix issues is super dumb. Are they telling us that if the car won't start or has a mechanical problem that we will have to take it to the dealer instead of them getting that resolved? Or is this just about cosmetic stuff.
Regardless it's bs. And I say this as someone with an appointment to pick up my car in 4 days.
Also the idea that the factory won't fix issues is super dumb. Are they telling us that if the car won't start or has a mechanical problem that we will have to take it to the dealer instead of them getting that resolved? Or is this just about cosmetic stuff.
Regardless it's bs. And I say this as someone with an appointment to pick up my car in 4 days.
Advanced
Joined: Jan 2008
Posts: 69
Likes: 1
From: Pasadena CA
Not worked on at the plant any more?
... I discussed this with Shane and I told him one of the reasons I selected museum delivery was because I wanted the factory to address these types of issues. He told me the factory until last Thursday did address such issues but the museum received a directive from GM legal that delivery defects had to be addressed as a warranty item by a dealer.
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
Two different versions, in two days, with the same NCM person --- someone needs to get the definitive word from NCM and/or Corvette. ~$1K for NCM delivery is still ~$1K for some people....
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Instructor
Joined: Apr 2000
Posts: 186
Likes: 23
From: Miami FL
Had a similar issue today with my NCM delivery. Center stack radio screen door dropped a screw and broke the internal plastic gear. Screen door does not close smoothly and NCM asked a factory tech to try and fix or replace the unit for me. No luck, as of last week any defects must be covered under warranty by a dealership. Not what I wanted to hear, especially after spending the extra money to have the NCM do the PDI only to find out they can no longer fix minor issues. I like others thought the NCM PDI took extra steps to ensure a perfect delivery since the factory is right across the street. BAD move on GM's part! Screw the customer and favor the whining dealerships! I loved the previous NCM deliveries I had in the past, but this new GM decision will be my last NCM delivery. No offense to the NCM because they really try to please the customer and it was a great experience. It is GM corporate making another customer PR mistake that will cost them in the end!
Melting Slicks
Joined: May 2004
Posts: 2,426
Likes: 285
From: West Barnstable MA
I would seem to me that if the NCM was collecting the PDI (Pre Delivery Inspection)fee, plus the NCM Delivery fee, these items should be check and corrected prior to delivery to the Customer. Otherwise, the NCM will be delivering Buff and Shine!!!!
I would expect the Dealer to correct any issues prior to delivery to the customer.
My .02
I would expect the Dealer to correct any issues prior to delivery to the customer.
My .02
Drifting
Joined: Sep 2013
Posts: 1,259
Likes: 24
I'd think long and hard before I'd take that approach. I own the car. The museum is 800 miles from my home. Neither the museum nor the factory is equipped for customers to leave cars for warranty work. And I'd bet they would inform me not leave the car. I'd rather not play tough guy when standing in the middle of my opponent's sandbox.
Safety Car
Joined: Sep 2014
Posts: 4,301
Likes: 959
From: in the country North Carolina
I'd think long and hard before I'd take that approach. I own the car. The museum is 800 miles from my home. Neither the museum nor the factory is equipped for customers to leave cars for warranty work. And I'd bet they would inform me not leave the car. I'd rather not play tough guy when standing in the middle of my opponent's sandbox.
Last edited by badhabit_wb; Mar 27, 2015 at 06:39 AM. Reason: grammar
Heel & Toe
Joined: Nov 2014
Posts: 20
Likes: 0
From: Old hickory Tennessee
I had a same story ! I drove my z06 home from the museum, only had 80 miles on it and noticed all 4 of my rims had scratches
( not from a rock or anything like that) . I called the museum and they were like, nope, we would have noticed any defects before we let the car go.. Call you dealer, which i did and luckly my dealership after about a month , got GM to cover it and get me 4 new rims !
And yes, i went over the car at the museum as best i could with there lighting and such.. Just glad it finally got resolved !!
( not from a rock or anything like that) . I called the museum and they were like, nope, we would have noticed any defects before we let the car go.. Call you dealer, which i did and luckly my dealership after about a month , got GM to cover it and get me 4 new rims !
And yes, i went over the car at the museum as best i could with there lighting and such.. Just glad it finally got resolved !!
Advanced
Joined: Dec 2014
Posts: 87
Likes: 17
From: Waterloo Illinois
I had a same story ! I drove my z06 home from the museum, only had 80 miles on it and noticed all 4 of my rims had scratches
( not from a rock or anything like that) . I called the museum and they were like, nope, we would have noticed any defects before we let the car go.. Call you dealer, which i did and luckly my dealership after about a month , got GM to cover it and get me 4 new rims !
And yes, i went over the car at the museum as best i could with there lighting and such.. Just glad it finally got resolved !!
( not from a rock or anything like that) . I called the museum and they were like, nope, we would have noticed any defects before we let the car go.. Call you dealer, which i did and luckly my dealership after about a month , got GM to cover it and get me 4 new rims !
And yes, i went over the car at the museum as best i could with there lighting and such.. Just glad it finally got resolved !!
Safety Car
Joined: Sep 2014
Posts: 4,301
Likes: 959
From: in the country North Carolina
I spent 3 hours at the dealership looking mine over to make sure nothing was wrong. I stayed with it from the time it rolled up on the car carrier until I drove it home. If you inspected it at the museum and didn't see it and then the problems were with the rims I can understand why they may have thought you did it. Paint defects are a whole different animal. I had some spots that looked like they were in the paint that were just from travel. I polished them out in no time while I was at the dealership.
