Is this NORMAL????
Pro
Joined: Nov 2017
Posts: 591
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From: South FL
whoever told you orange peel isn't in the new paint shop has no idea what they are talking about. If you dont want orange peel, get a Bentley, or RR.
E-Ray, 3LZ, ZER, LIFT
Joined: Sep 2007
Posts: 35,018
Likes: 12,399
From: NE South Carolina
a new hood wont solve the problem, you don't just slap on a new hood and expect it to match the entire cap. That is why they need to blend, unfortunately.
OP, another suggestion, take it to a body shop and ask them to inspect it for you. They will easily be able to tell you if it's been painted. Black is easiest to see any defect. There is no hiding anything on a black paint job.
OP, another suggestion, take it to a body shop and ask them to inspect it for you. They will easily be able to tell you if it's been painted. Black is easiest to see any defect. There is no hiding anything on a black paint job.
Have had GM replace a broken clutch plate and on my C6 an AC condenser that was against GM policy (rock coul have casused hole in condenser per GM policy- actually a reasonable assumption.)
I was polite got the dealer service manager to have the GM area Servce Manager, who visits dealers periodically, look at my logical reasoning in both cases.
In the case of the C6 condenser I had paid the dealer $800, took the failed condenser home and found the cause that was not caused by a rock. Wrote a short report of my findings, with pics that was shown to the GM area service rep and the full $800 was refunded.
Suggest Logic, i.e. in this case it looks bad, will work and no big deal having a quality painter match the other paint prehaps a bit more than the hood. Up to the painter.
Don’t understand how folks think those Factory Paint Robots, beit GM or supplier, are expected to do a better job with a different batch of paint than a quality local painter. A good painter can use air pressure etc to match sun faded paint etc. They do it all the time making repairs. Doubt GM pays a great painter what he could get on the outside if good enough!
Last edited by JerryU; Aug 22, 2018 at 11:32 AM.
Pro
Joined: Apr 2005
Posts: 663
Likes: 172
From: Oklahoma
i ordered the car, it arrived Thursday, I picked it up Sunday. I will definitely check under the hood to see. Never thought to do that. Thank you.
I have contacted GM today. I’m waiting for a return call..
when I was at the dealership, I did look at 3 other black corvettes on the lot. The others were all the same color black (car) as mine, only difference was my hood is darker. I could take my hood off and put it on any other new black corvette and it would be darker than the car.
I did did get pictures from another member here with the same hood as I have, Black also.... he has no issues.
I agree, I shouldn’t of accepted the car...def my fault there..
I’m not letting this go, it will get fixed somehow. Since the sales rep told me it was normal, I’m not wasting my time calling him about the issue. He’s fully aware of it not matching... and since he is well known on the forums here and he supposed to be the corvette specialist with 40 yrs experience, I’m shocked by this... blew my mind when he said it was normal...seemed like a nice guy too...
I’ll see what GM will do.
Race Director
Joined: Oct 2008
Posts: 16,671
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From: NJ
Kevin. Good.
find out the process of those exposed carbon hoods. I guarantee they are finished off site not at the plant.
and for those saying their goods match perfectly. I will be at Carlisle walking around and observing any exposed hoods so I can take pics and I'll put them in this thread.
my guess is the quality control at the carbon supplier in relation to painting is probably NOT as good as GM plant... and when I say good I mean consistency.
it'll get resolved. A good shop can paint that to match. I had it done to my G8 it was also black.
find out the process of those exposed carbon hoods. I guarantee they are finished off site not at the plant.
and for those saying their goods match perfectly. I will be at Carlisle walking around and observing any exposed hoods so I can take pics and I'll put them in this thread.
my guess is the quality control at the carbon supplier in relation to painting is probably NOT as good as GM plant... and when I say good I mean consistency.
it'll get resolved. A good shop can paint that to match. I had it done to my G8 it was also black.
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From: Lawton, OK
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Forum friends,
The B92 exposed carbon fiber hoods are not painted in the new paint shop. They are painted and clear-coated by the supplier because of the exposed carbon fiber component. This appears to be a rare mismatch.
OP,
I'm really bummed that this happened to you because I know you were likely extremely excited about getting your newly ordered ZO6. Fortunately, you ordered your Corvette from the best in the business who truly cares about his customers and has connections like me. This was not a dealership repaint. The good news is that the issue is being investigated now at a very high level and I predict a resolution that will be appropriate and satisfying. That way you can enjoy your new ZO6 to the fullest! I'm on the road today but you can PM me if you like and I'll reply as soon as I'm able.
Life is short my friends, enjoy the ride!
The B92 exposed carbon fiber hoods are not painted in the new paint shop. They are painted and clear-coated by the supplier because of the exposed carbon fiber component. This appears to be a rare mismatch.
OP,
I'm really bummed that this happened to you because I know you were likely extremely excited about getting your newly ordered ZO6. Fortunately, you ordered your Corvette from the best in the business who truly cares about his customers and has connections like me. This was not a dealership repaint. The good news is that the issue is being investigated now at a very high level and I predict a resolution that will be appropriate and satisfying. That way you can enjoy your new ZO6 to the fullest! I'm on the road today but you can PM me if you like and I'll reply as soon as I'm able.
Life is short my friends, enjoy the ride!
Melting Slicks
Joined: Mar 2018
Posts: 3,465
Likes: 650
my point is it is the dealership's problem to solve, not the OP's.
Just because they called him and told him the car was there on thursday, does not mean it did not show up 2 weeks ago, and then they found the scratches, and they had them fixed, and then called him when it was finished thursday.
Could it be wrong from GM? Sure. If that is the case, its an easy case for the DEALER to solve the problem for him with GM.
Regardless who's fault it is, the dealer needs to be the one to solve it, because GM customer care is NOT going to take care of him. Browse this forum and you will see why i say that.
To trevor who says the body panels wont match if they ship a new hood, this is not correct, hoods swap from black vette to black vette and match. This I am sure of. Even different years match in some (most) cases
Just because they called him and told him the car was there on thursday, does not mean it did not show up 2 weeks ago, and then they found the scratches, and they had them fixed, and then called him when it was finished thursday.
Could it be wrong from GM? Sure. If that is the case, its an easy case for the DEALER to solve the problem for him with GM.
Regardless who's fault it is, the dealer needs to be the one to solve it, because GM customer care is NOT going to take care of him. Browse this forum and you will see why i say that.
To trevor who says the body panels wont match if they ship a new hood, this is not correct, hoods swap from black vette to black vette and match. This I am sure of. Even different years match in some (most) cases
Melting Slicks
Joined: Aug 2016
Posts: 2,762
Likes: 1,017
From: MOUNTAIN HOME Arkansas
I don't get why some folks post these long winded rants about how to go back into the dealer & get confrontational. Telling a member to go in & LIE HIS *** OFF to the dealership folks is biting yourself in the ***. If/When they discover your deceit, you are TOAST. They will suspect everything from then on to be BS & probably absolutely give up listening to you. I know OP is very frustrated but needs to take this ONE step at a time. There will be a time when MAYBE a lawyer has to deal with this but CALMLY try to work with dealer & GM (I know, easy for me to say). Good luck seriously & keep us informed please!
Last edited by madrob2020; Aug 22, 2018 at 09:57 AM.
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Safety Car
Joined: Dec 2003
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From: Pacific Northwest
Forum friends,
The B92 exposed carbon fiber hoods are not painted in the new paint shop. They are painted and clear-coated by the supplier because of the exposed carbon fiber component. This appears to be a rare mismatch.
OP,
Fortunately, you ordered your Corvette from the best in the business who truly cares about his customers. This was not a dealership repaint. The good news is that the issue is being investigated now at a very high level and I predict a resolution that will be appropriate and satisfying.
The B92 exposed carbon fiber hoods are not painted in the new paint shop. They are painted and clear-coated by the supplier because of the exposed carbon fiber component. This appears to be a rare mismatch.
OP,
Fortunately, you ordered your Corvette from the best in the business who truly cares about his customers. This was not a dealership repaint. The good news is that the issue is being investigated now at a very high level and I predict a resolution that will be appropriate and satisfying.
1) B92 hoods are supplier painted;
2) It is already part of the GM higher-level review process;
3) You have the best salesperson in the country working on this through those channels;
4) This will be resolved properly!
Thread Starter
Instructor
Joined: Sep 2014
Posts: 236
Likes: 34
From: La Plata, MD
I just put a phone call into the quality control Mgr at the corvette plant, Of course no answer.. so I left a message... just waiting on GM and or the quality control Mgr at the corvette plant to call me back....this is what mike Furman told me to do... so step one... complete.... its a damn waiting game now...
Drifting
Joined: Apr 2007
Posts: 1,643
Likes: 633
From: Lake Bluff IL
I'll just chime in on a couple of things. First, as others have noted, OP has begun the proper process with GM and we will need to see how that works out. Second, it may be a problem related to the hood supplier having a slight mismatch of the paint (that would be GM's problem that they would hopefully rectify) or it might be damage in transit that wasn't caught in time by the dealer personnel checking in the car. If damage is noted at delivery then it is on the transportation company; if it is missed by the dealer people it is on them (happened to me once on a MINI--the check in guy was short--maybe 5'4" or 5'5"-- and missed a big dent on the roof right in the middle above the front windshield. We ate the repair). But if it was transportation damage the dealer should have disclosed it either way. I would agree with one poster who suggested going to a paint shop for a check if it appears to be a repaint, and for an estimate or the cost to repaint to match your fenders. At least then you would know the worst case cost should no one step up and you have to get it repainted yourself. And it would be fun if you could find out what paint shop the dealer uses for their repairs. Maybe you could find out, if it is a repaint, whether or not it had been painted there. Hope you get a satisfactory resolution to the issue. --Bob
Drifting
Joined: Dec 2009
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From: Atlanta GA
2018 C7 of Year Finalist
My visible carbon fiber roof has a bad paint job. GM told me to live with it because attempting to fix it can make it worse and they won't replace the entire roof because of a poorly painted line.
Good luck OP. They might say the same about trying to paint around the hard edge around the visible carbon fiber. I can't believe they painted your hood a completely different shade though.
Good luck OP. They might say the same about trying to paint around the hard edge around the visible carbon fiber. I can't believe they painted your hood a completely different shade though.
Melting Slicks
Joined: Mar 2018
Posts: 3,465
Likes: 650
I know the business well, if the salesman is putting you off to GM, then they dont intend to help you.
It is not your responsibility to fix this, it is their responsibility.
Most state laws give a few day window to object to a new vehicle.
you are passing on your opportunity to get this fixed.
Mark my words, if you dont get the dealer to commit to resolve it REGARDLESS if gm assists them or not, you are screwing yourself. I dont anticipate this thread ending well anytime soon. You will be paying for a new hood because today is the final day of the time limit in most states for you to raise hell with the dealer.
you arent dealing with an average salesman, you are dealing with one who knows the hoods SHOULD match, and is playing stupid and telling you "its normal"
thats the red flag here.
And you guys arent picking up on that. And you are thinking you OWE him kindness at this point. After he lied to you.
Do it your way, i already know how this ends. You are about to get screwed... unless he steps up and makes something happen on his end, GM WILL NOT help you.
I also know if a customer is in a GM's office of a dealership, raising hell about this, the problem WILL be resolved. They have too much to lose, if you know all that I know on ways they can be legally punished for this.
You need a 100% commitment TODAY, that regardless if GM helps them or not, you will be getting a NEW HOOD from the GM FACILITY, that matches your car.
It is not your responsibility to fix this, it is their responsibility.
Most state laws give a few day window to object to a new vehicle.
you are passing on your opportunity to get this fixed.
Mark my words, if you dont get the dealer to commit to resolve it REGARDLESS if gm assists them or not, you are screwing yourself. I dont anticipate this thread ending well anytime soon. You will be paying for a new hood because today is the final day of the time limit in most states for you to raise hell with the dealer.
you arent dealing with an average salesman, you are dealing with one who knows the hoods SHOULD match, and is playing stupid and telling you "its normal"
thats the red flag here.
And you guys arent picking up on that. And you are thinking you OWE him kindness at this point. After he lied to you.
Do it your way, i already know how this ends. You are about to get screwed... unless he steps up and makes something happen on his end, GM WILL NOT help you.
I also know if a customer is in a GM's office of a dealership, raising hell about this, the problem WILL be resolved. They have too much to lose, if you know all that I know on ways they can be legally punished for this.
You need a 100% commitment TODAY, that regardless if GM helps them or not, you will be getting a NEW HOOD from the GM FACILITY, that matches your car.
Last edited by Mikec7z; Aug 22, 2018 at 12:30 PM.
Melting Slicks
Joined: Mar 2018
Posts: 3,465
Likes: 650
My visible carbon fiber roof has a bad paint job. GM told me to live with it because attempting to fix it can make it worse and they won't replace the entire roof because of a poorly painted line.
Good luck OP. They might say the same about trying to paint around the hard edge around the visible carbon fiber. I can't believe they painted your hood a completely different shade though.
Good luck OP. They might say the same about trying to paint around the hard edge around the visible carbon fiber. I can't believe they painted your hood a completely different shade though.
Race Director
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From: Lawton, OK
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The issue is being properly investigated and, again, I predict a good outcome for the OP. GM has the responsibility to correct a miamatched paint situation. This looks like what should be a pretty cut and dried issue. Stay tuned.
Melting Slicks
Joined: Mar 2018
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Le Mans Master
Joined: Dec 2007
Posts: 5,738
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From: Milford NH
Various body panels are painted at different times. It's definitely not normal, and if I had to guess, it looks like a mixing mistake from the normal black formula. I'm pretty sure you'll be able to get this remedied.
Don't worry about a clueless dealer telling you it's normal. Get GM involved.
Don't worry about a clueless dealer telling you it's normal. Get GM involved.
Team Owner
Joined: Jun 2005
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From: Northern, VA
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"In honor of jpee"
There seem to be several people responding to this thread like jag, elegant, 16/C7Z and others who are knowledgeable about the car, and its option, as well as GM. I believe the issue will be solved/resolved.
Let's remember that these are cars with many vendors, parts, panels, bumpers, etc. where not everything is done all at once, all in one location. Those days are long gone.
As jag has said, this is being looked at, and will be resolved from the highest levels of GM. I trust all who are involved in the process from seller to BG/GM. Let's wait to hear what happens.
Let's remember that these are cars with many vendors, parts, panels, bumpers, etc. where not everything is done all at once, all in one location. Those days are long gone.
As jag has said, this is being looked at, and will be resolved from the highest levels of GM. I trust all who are involved in the process from seller to BG/GM. Let's wait to hear what happens.
Le Mans Master
Joined: Oct 2005
Posts: 7,088
Likes: 1,829
From: Metro Detroit Michigan
There seem to be several people responding to this thread like jag, elegant, 16/C7Z and others who are knowledgeable about the car, and its option, as well as GM. I believe the issue will be solved/resolved.
Let's remember that these are cars with many vendors, parts, panels, bumpers, etc. where not everything is done all at once, all in one location. Those days are long gone.
As jag has said, this is being looked at, and will be resolved from the highest levels of GM. I trust all who are involved in the process from seller to BG/GM. Let's wait to hear what happens.
Let's remember that these are cars with many vendors, parts, panels, bumpers, etc. where not everything is done all at once, all in one location. Those days are long gone.
As jag has said, this is being looked at, and will be resolved from the highest levels of GM. I trust all who are involved in the process from seller to BG/GM. Let's wait to hear what happens.
My experience has been more like, "deny the claim, using any excuse one can come up with". Ford wasn't much different though. Chrysler has been my best experience so far, regarding warranty claims/