My owner experience with BMW changed the cost of maintenance is extreme compared to the Corvette and so is the failure of the car.
The long list of stuff breaking. Made me bail on the car! Not impressed then it needs a tow chain to keep up with the Corvette's.
Mercedes? No thanks the stuff is flay ugly !

 

Kevin, thanks for posting the additional photos. It's amazing what different lighting conditions can show or not show. I usually don't reply to rants like Mike's but in this case, with the photos you posted, I'm just going to say in response to his lengthy post, I think you said you didn't notice it was as bad as it was until you got home, and I imagine the dealership may not have noticed it being as bad at the time either. Regardless, Mike's rehash of what they should have done at the time, etc., is water under the bridge at best.

Mike, I imagine you're a good guy and that you just want to help, but your perspective seems clouded by the miserable experience you've had with your own Corvette service situation. I hope it too gets resolved to your satisfaction. When I had some issue with my 2014 Stingray and a 2015 Malibu, I learned that when I worked with GM through their step by step process, I came out the winner in the end. Let's see what GM does for Kevin and then go from there.

 

What he said. (But I have no idea what Mike said because hes still on ignore).

seeing the car out in the light with those pictures I can totally get how Mike (furman) would say it's normal that those hoods don't always match the rest of the car because they are painted by the supplier and not at the plant obviously and those lighting conditions in your garage it amplifies the effect dramatically to the point of plus thinking Mike is losing his eyesight LOL

 

i stopped by the vw store today, and made a video, talking to the sales manager... i have to edit the video however because i got a few peoples faces in the beginning and that is not fair to them.

But the key points that i collected in the convo were:

If a customer answers negatively on the CSI survey that there is a problem with the paint, it instantly causes the survey to be a 90.5% instead of 100%.

The salesman does not get paid on the bonus csi money for this car, and it also pulls the salesman downward and possibly out of the running to keep his average above where it needs to be.

Where does it need to be? The ENTIRE store average MUST stay above 96.2% CSI, or else the entire store LOSES 10s of THOUSANDS of dollars. Black and white... win or don't win. No in between.

So, lets just say, that the salesman for VW did EVERYTHING PERFECT and the customer perceived it all as perfect, and lets say that a VW salesman even PROMISES the customer that they will be getting a brand new hood in 1 week!...

The question on the CSI survey literally reads "At the time of delivery, was the vehicle free of any and all paint blemishes, flaws, etc"

So IF the customer tells the truth and answers "NO"...

Then the salesman just lost his money... and here is the fun one to think about....

Lets say GM ONLY sold 100,000 dollar corvettes, forget the other cars for a second... just their flagship car...

if HALF of the vehicles have an issue with the paint in some way... then the dealership UNDER VW's RULES, would LOSE... 20,000 to 40,000 dollars per MONTH if the customers told the truth about the paint, AND the salesman was graded at 100% in all other areas of the survey.

THIS is the difference between, how much VW cares about a jetta customer, and how much Chevy cares about a corvette customer.

2 opposite ends of the spectrum in doing business. I will upload the video later after i edit to black and take people's faces out of it.

And he said, exactly what i said in my second post in this thread... that IF the dealership does not catch the paint flaw when the car comes off the truck VW expects the dealer to handle all paint flaws, and IF there is a problem that involved a mispaint and not scratches from transport etc... then it is the dealers responsibility to handle the mispaint situation with VW, and not the customer's, IF the dealer does not want to lose its CSI money.

Night and day way of doing biz... and frankly, i know of GM stores who DO biz the correct way, and salesmen who do it the correct way...

so there in lies the next issue.

Where is GM's negative consequence for the dealer and the salesman when it is done the wrong way? And a customer suffers instead of enjoys their new ride?

There isnt a negative consequence from GM

That's the difference in GM and every other car company on the planet, with the exception of Ford... and i bet ford beats GM to it, because ford owns enough other car companies that DO have this procedure, and do have punishments in place for dealers and salesman who fail in this category, that i believe ford will get there first...

And that will make GM last on the planet, to adopt this policy. For a 100,000 dollar car mind you, and a customer who just shelled out that 100g.... vs a 16 year old kid who's parents just leased them an 18,000 dollar jetta

Keep telling yourselves that I'm the one with the inaccurate understanding of the car business and the world around me... and that this z06 transaction is ACCEPTABLE

 

 

RE:Mikec7z rants-----WOW---That's not normal, I don't know about the paint.

 

 

Guess you had bad luck, just got rid of my modified f10 m5 in January. Beat the **** out of it, never let me down. AMG makes some beautiful cars... AMG GT? yes please.

 

there is a BIG difference between cars wearing out quickly and being covered under warranty while they are under warranty, and a manufacturer not caring that a brand new car has an issue from day 1 and wont fix it immediately.

Some people may think that i exaggerate when i say it is against the law for GM to sell a car like this and not fix it, but a good lawyer, and even the BBB, could bring up the point in front of a judge..

"your honor, if a person who owns a vehicle, gets into a wreck and the vehicle is repainted on a specific panel, when the owner of the vehicle takes it to be sold, this negatively affects the value of the vehicle. Likewise, if a vehicle has a mechanical failure, that the buying party notices, it negatively affects the value of the vehicle. Bumper to bumper warranties are a standardized protection in the car industry, it is known that, for instance, if a persons windshield wipers stop working, it will be fixed by the manufacturer for free, or if the ABS light comes on and the brake pads are not worn down, it will be fixed for free by the manufacturer.

In this customer's instance, we have a hood that does not match. Take this car to sell it outright, or trade it in at a dealership, and any used car manager is going to insist this vehicle has been in an accident or that it has an aftermarket hood, and even if it is proven to that manager that the car was like this from day 1, the manager will likely respond "it looks like the car has been hit, and a panel has been replaced, and so the average joe who does not trust us to begin with, is going to think we are lying when we say GM MEANT for their 100,000 dollar z06 to not match, and they were fine with it being that way... they can ALL be this way and it is fine with GM and it should be fine with you too"... and since a customer is going to pay us less for it, we have to pay you less for it sir. I would have to put a new hood on the car that matches because that will probably be the cheaper loss than trying to sell the car as is, so your car is with 4000 dollars less to me than black book says it should be"

And thus your honor, it goes without saying, this is a problem that hurts the value of this vehicle, hurts my client, and my client wants a car without this flaw"

Judge rules to give the person a new hood at minimum. IF gm is dumb enough to deny the request, or attempts to fulfill the request but fails in the customer's and a private appraiser's eyes, the judge would then say "then you are saying this is a lemon that cannot be fixed?" and if GM's lawyer is dumb enough to say "yes", then that is GM forfeiting their RIGHT to repair the vehicle, it is GM admitting they CANNOT fix it, no matter how many tries GM is given, and the car is now a lemon, and under lemon law, it will be bought back at full vehicle price plus tax title and damages incurred by the buyer.

So when i say... it is the LAW... folks, i am not misspeaking... it is THE LAW... that he get a matching hood.

There is nothing else to discuss. And the fact that GM is wasting time not promising to give him the hood A WEEK AGO, is going to entitle him to further damages IF and when GM finally gets him a new hood, or buys the car back as a lemon that they claim THEY CANNOT FIX, IF they are dumb enough to say "ALL CARBON HOODS HAVE THIS DISCOLORATION AND WE CAN'T/WON'T PRODUCE ONE THAT DOES MATCH FOR THIS CUSTOMER."

it is an industry standard... cars are EXPECTED TO MATCH, or they are deemed worth less money as the non matching panels insinuates they have been in an accident or riddled with aftermarket parts.

.... and this btw is why every other car manufacturer on earth has this NEGATIVE consequence for their dealers and salesmen IF they dont fix cars paint before they are sold to customers. It is a GIVEN that the car will HAVE TO BE repaired, or BOUGHT BACK... and no logical manufacturer wants to buy a car back for paint... and thus repainting is the easily chosen option, or even replacing with a factory painted panel, and since it is just going to P*** OFF a customer and they are going to run to an internet forum and yelp and dealer-rater dot com and complain...

IT IS A GIVEN... with all the other manufacturers, that the paint must be fixed by the dealer BEFORE the dealer sells the car to the customer, and that is why they have a negative consequence if the dealers and salesman let one slip through the cracks, and that is why it is a question on the survey, and they take the dealerships money if the dealership fails to keep customers happy. Unless you are GM of course Then such policies don't matter one iota, let them take us to court and write on forums lol, sell them the car and see if we get lucky, and maybe we get away with it half the time, awesome... boy that feels good. What a hassle that would have been to make sure the hood actually matched the car before we let it leave the factory

Rocket science huh guys

 

Mike, are all these impossibly LONG posts done to give Kevin a "glimmer of hope" ????

 

ill stop. Ive proven my point. I think he will get his hood fixed, im just trying to help everyone else understand, we should not have to go through this nonsense, it is not right, and not NORMAL.
Unless people want to see the vid and think im bluffing, then ill still get it edited and put up for people to listen to a VW manager explain how business is done on their end. And the manager had no idea i was comparing him to GM, i told the manager i had a female friend up north with troubles with her new jetta and its hood not matching, that way he would give me a non-negative and honest real answer since it was still within the VW brand, and it was no skin off his back either way, nothing to lose, nothing to brag about, just pure honesty how the biz works.

he was not bashing on GM, gm was never brought up.

 

Mike, I don't think you've proven anything. I don't see the "nonsense" that you're talking about. I'm just glad you said you'll stop. LOL

 

Sir, at this point, I'm sorry to say but I feel that these long posts more off topic than anything else. At this point, we're not talking about Kevin's situation. These long posts do not make for the best reading either. And I'm not sure if there is any point to prove, honestly.


You said you'll stop....I'm going to hold you to that, Mike.

 

.

 

 

Trust me Kevin Jeff is going to make sure you're taken care of if I were a betting man I would say you'll end up with a brand new hood from the supplier that more closely matches than the one you have now. when I showed him the pictures at Carlisle he had that expression when you can tell he's seen similar before and it happens from time to time but this is what they deal with getting these painted parts from their suppliers I was just amazed by how many parts are actually painted off site and he pointed each one out on my car.

PS Steve I know you're a moderator but that ignore button you showed me a long time ago has paid dividends over and over again in my Forum experience LOL..

 

 

That seems like a strange way of doing business... painting certain parts offsite. Then one needs to ship them to KY. Although this isn't the greatest analogy, if I'm painting a room a certain color and I figure I need 3 gallons, I buy a 5-gallon container instead because i can't be sure that each single gallon of paint will be mixed exactly the same so there will be no discernible color difference after being rolled onto the walls.I would forego the extra costs of buying the 5-gallon container (when I only need about 3 gallons) to make sure the color doesn't change as I progress from wall to wall.

It just seems like one is begging for paint mismatch if different parts of a vehicle are painted in different locations. I would never have guessed that.

I will need to be extra careful when looking mine over before accepting it.

 

 

The mirrors are painted by a different supplier. And obviously their process has to be more consistent or they wouldnt ne the supplier as 2 mirrors to onto each vehicle lol.

the exposed carbon supplier needs to get serious. Eve. The exposed tops on the ZR1s there were off. As was pointed out by an owner to me (member of the forum here).