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I presume you bought your's at Uftring? I bought mine new in 95 at Bud's in Ohio and Uftring did all my warranty work no problem. I even had my dash delaminate out of warranty and Jon Peters replaced it no charge.
I did, they have a bunch of great folks that work there, from parts, to service, to body shop, everything. It's the best Chevy dealer in our area by far.
No need to compromise your INTEGRITY as the sale date and in service date will come up as soon as service advisor enters VIN # in system as well as and service history done by any dealership.
The folks that state dealership service departments don't want to do warranty work are delusional.
I am in the car business and my Collision Centers contract with 8 local dealerships.
We do extensive amounts of warranty work and transportation damage including in those dealership is a Chevrolet store.
The fixed operations are critical to tthe dealership bottom line and warranty work make up a large percentage of work performed in service department.
Most dealership try to have 100% absorption in fixed ops to cover dealership overhead and then sales of new and used profit fall to bottom line.
Fixed ops are vital to a successful dealership operation.
The retired dealership owner here on the forum can easily support these statements as true.
If they can just look it up, why ask the customer where they purchased the vehicle?
They still have to fix it regardless where you bought it, and although they never asked me, I would just want my vehicle repaired with the least amount of resistance. That's why I would just answer in the affirmative and move along.
If they can just look it up, why ask the customer where they purchased the vehicle?
They still have to fix it regardless where you bought it, and although they never asked me, I would just want my vehicle repaired with the least amount of resistance. That's why I would just answer in the affirmative and move along.
No, they don't have to fix it if they wish not to...and you can't make them.
It is people like you who start out with a lie about where you bought that cause others problems to begin with. After a while they decide all buyers are liars. It is a fact that where the car was sold does come up in the system but obviously you think you know better!
True, a dealership owner might care, and you can't force someone to service your car, but the front line employees one deals with at a dealership almost never care where the vehicle came from. Most of them didn't purchase from the dealership either. However, on rare occasion when string-pulling or special favors are required, yes, it might make a difference.
True, a dealership owner might care, and you can't force someone to service your car, but the front line employees one deals with at a dealership almost never care where the vehicle came from. Most of them didn't purchase from the dealership either. However, on rare occasion when string-pulling or special favors are required, yes, it might make a difference.
I certainly don't want to argue but the front line employees do "care" far more often than you know. They certainly are not going to tell you that and if asked are going to assure you there is no difference at all where you bought the car. That is simply business but not always true. Dealerships often have different programs and they know from experience where they can eventually go and sometimes can't go. Again, simply the reality of dealing with the public.
No, they don't have to fix it if they wish not to...and you can't make them.
It is people like you who start out with a lie about where you bought that cause others problems to begin with. After a while they decide all buyers are liars. It is a fact that where the car was sold does come up in the system but obviously you think you know better!
There are three other Ford and three Chevy dealerships within 15 minutes from my house. I can take my vehicle to any one of them.
I clearly stated that if it comes up in the system, why would they ask you where you purchased the vehicle. That's all I said on that topic.
I certainly don't want to argue but the front line employees do "care" far more often than you know. They certainly are not going to tell you that and if asked are going to assure you there is no difference at all where you bought the car. That is simply business but not always true. Dealerships often have different programs and they know from experience where they can eventually go and sometimes can't go. Again, simply the reality of dealing with the public.
Of course, they "care." I said front line service dept. employees generally don't care where the car was purchased. As a dealership owner, you probably heard a lot of what you wanted to hear.
I'm not going to argue, but in 4 decades, with more than 60 cars in 6 states, more often than not serviced at dealerships other than where they were purchased, I have NEVER had a problem. That includes two engine replacements under warranty at dealerships where the vehicles were not purchased.
I am equally sure that rude people do have problems.
Does GM pass on the cost of spring replacement to its supplier? I know GM is very cost conscious of suppliers pricing and wonder how it plays out when issues like this surface. Do the suppliers warranty their product to GM or GM assumes all liability (in return for basement pricing) for these parts?
Absolutely! Having supplied to automotive, because of their volumes they demand both! Low price and all costs of repair of defects of any consequence are paid by the supplier.
In an overview course I once took with Ollie White, the father of MRP, when I asked if MRP is what automotive uses to get the right color seats etc to be delivered when needed - he said NO. They tell you to have the product on dock 13 between 12:30 and 1:15 no sooner or later and IF you can't there are 3 people in line who would love to take the business! Things probably have improved but you sign a contract saying you're responsible if supplying bad product that does not met their specs for repair, replacement and recall costs.
Absolutely! Having supplied to automotive, because of their volumes they demand both! Low price and all costs of repair of defects of any consequence are paid by the supplier.
In an overview course I once took with Ollie White, the father of MRP, when I asked if MRP is what automotive uses to get the right color seats etc to be delivered when needed - he said NO. They tell you to have the product on dock 13 between 12:30 and 1:15 no sooner or later and IF you can't there are 3 people in line who would love to take the business! Things probably have improved but you sign a contract saying you're responsible if supplying bad product that does not met their specs for repair, replacement and recall costs.
Actually, I'd be surprised if the incidental/consequential costs are covered by the suppliers in these cases. My suspicion is their liability is limited to replacement of the defective parts. Covering the complete repair costs could easily bankrupt smaller suppliers so incidental/consequential costs are likely excluded in the contract. If they were negligent (i.e., they knew - or should have known - the parts were defective) it could be a different story.
Of course, they "care." I said front line service dept. employees generally don't care where the car was purchased. As a dealership owner, you probably heard a lot of what you wanted to hear.
I'm not going to argue, but in 4 decades, with more than 60 cars in 6 states, more often than not serviced at dealerships other than where they were purchased, I have NEVER had a problem. That includes two engine replacements under warranty at dealerships where the vehicles were not purchased.
I am equally sure that rude people do have problems.
Not an argument...but a discussion.
Never having a problem most likely reflects you being a rational person. I didn't just hear what I wanted to hear as an owner. Long before I owned, I was a Parts and Service Director in one of the larger GM stores. Unlike many owners, I do know what goes on back there.
Actually, I'd be surprised if the incidental/consequential costs are covered by the suppliers in these cases. My suspicion is their liability is limited to replacement of the defective parts. Covering the complete repair costs could easily bankrupt smaller suppliers so incidental/consequential costs are likely excluded in the contract. If they were negligent (i.e., they knew - or should have known - the parts were defective) it could be a different story.
Granted the World has changed from when I was working full time but not far from when I retired we hired a QA Manger from Bosh Fuel Injection in SC. He wanted to implement the typical "automotive" stipulation they required when supplying auto companies, in our vendor contracts. So if a product, like a PC Board, failed within a period of time, like a year, they were to pay our cost to have one of our autorized repair facility replace the board in a power supply or welding control NOT just supply a new one.
Since we were selling some product to automotive directly but mostly to Tier 1 suppliers who did most welding/cutting I understood the requirement. Recall telling him with our small volumes compared to automotive it was going to be difficult! We had stopped making our own PC boards when surface mount technology was introduced. We were buying them. Our main supplier refused! He tried others , no one would bid at any reasonable cost! Never got there. He finally left!
Agree, if this is a minor issue the supplier may not pay other than replacement product. It may be minor except on the Forum where we can make a World crisis out of mole hills! Like the 10 to 15 Frunk hoods that came up when driving was going to kill the sale of C8s unless they redesigned the hood latch. That crisis has fizzled!
No, they don't have to fix it if they wish not to...and you can't make them.
It is people like you who start out with a lie about where you bought that cause others problems to begin with. After a while they decide all buyers are liars. It is a fact that where the car was sold does come up in the system but obviously you think you know better!
I thought I could take my car to ANY Chevrolet dealer for warranty work. If they refuse to honor the warranty, wouldn't that violate their agreement with GM???
I never heard of such a refusal, I'm sure GM could "make them" change their mind.
YIKES,..... went out for a ride just now and I got a check engine light...... hope its not a valve spring......only 1200 miles .... damn .... fingers crossed 🤞
Last edited by kratedisease; Oct 3, 2020 at 02:50 AM.
YIKES,..... went out for a ride just now and I got a check engine light...... hope its not a valve spring......only 1200 miles .... damn .... fingers crossed 🤞
Do you have a code reader you can connect to pull the check engine code?
On one of these threads - can't keep track anymore- someone said it was 30 something, but then another someone corrected them saying 700ish. That's the reason for my question. Where is this list of VINs?
Do you have a code reader you can connect to pull the check engine code?
I have a code reader some where, but I am renovating my house so finding it inside boxes of stuff put away is another story. I will look inside my garage today, I was also thinking of checking the codes myself.
my VIN is 109458 built the week of 8/31
Now I need to put carpet protection and seat covers on the car MYSELF on my Dipped Natural interior to prep the car before service, otherwise I could only imagine how I will get it back from service.
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