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Old Mar 16, 2022 | 10:18 AM
  #121  
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Got mine too! Now I just need to figure out how to make said final payment...
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Old Mar 16, 2022 | 10:23 AM
  #122  
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Thank you--where did you find a place to access your account?
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Old Mar 16, 2022 | 10:26 AM
  #123  
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Originally Posted by docross
Thank you--where did you find a place to access your account?
Still trying to figure that out myself. I've emailed them asking for clarification and let them know a few of us are struggling with it.
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Old Mar 16, 2022 | 10:29 AM
  #124  
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Originally Posted by Kracka
Still trying to figure that out myself. I've emailed them asking for clarification and let them know a few of us are struggling with it.
Thanks! I was really starting to question my computer literacy, but I see I am not the only person struggling to complete this transaction. I also sent Matt Trigaux a message saying the link might be faulty.
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Old Mar 16, 2022 | 10:34 AM
  #125  
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I've tried both mobile and desktop and neither work.
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Old Mar 16, 2022 | 10:37 AM
  #126  
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Originally Posted by Kracka
I've tried both mobile and desktop and neither work.
Me too, same problem. I really want them shipped, as I am sure you do too.
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Old Mar 16, 2022 | 10:47 AM
  #127  
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Very interesting, guys. I simply clicked on the link button in their email and it took me to a page to fill out my CC info and pay for it.
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Old Mar 16, 2022 | 10:49 AM
  #128  
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Originally Posted by docross
I just received a link that was supposed to bring me to a final payment screen, but instead just drops me at the Scrape Armor home screen. You actually received an invoice showing they charged you? Maybe I should reach out to Matt.
Maybe try the link again. I just did it, and It worked.
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Old Mar 16, 2022 | 10:52 AM
  #129  
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Originally Posted by bthibodeaux
Maybe try the link again. I just did it, and It worked.
Thanks, guys. Just tried and still have the same problem. Maybe I need to clear my history and try again? Maybe switch my default from safari to chrome?
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Old Mar 16, 2022 | 10:57 AM
  #130  
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Originally Posted by docross
Thanks, guys. Just tried and still have the same problem. Maybe I need to clear my history and try again? Maybe switch my default from safari to chrome?
Well, I just tried it in Safari and it worked. Looks like it's time to give them a call.
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Old Mar 16, 2022 | 11:42 AM
  #131  
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I must be cursed this week. So far I've tried Chrome (desktop & mobile), Firefox, and Edge to no avail. I'm going to just give them a call.
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Old Mar 16, 2022 | 12:18 PM
  #132  
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Originally Posted by docross
I just received a link that was supposed to bring me to a final payment screen, but instead just drops me at the Scrape Armor home screen. You actually received an invoice showing they charged you? Maybe I should reach out to Matt.
Same here, pay link doesn't work. And you can't through to customer service because they are no doubt getting a lot of calls about this problem.
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Old Mar 16, 2022 | 12:30 PM
  #133  
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Originally Posted by Foosh
Same here, pay link doesn't work. And you can't through to customer service because they are no doubt getting a lot of calls about this problem.
I just got a response from Matt Trigaux: mtrigaux@scrapearmor.com
He was able to send me an order link with $50 credit so I was able to finish the transaction. He conceded the glitch was on their end and that this is the first time they have used this pre-order system. Shoot him a message, he was very helpful and replied quickly.
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Old Mar 16, 2022 | 12:32 PM
  #134  
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Thanks, but I emailed Matt an hour ago and no answer yet. He's probably working through a LOT of emails.
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Old Mar 16, 2022 | 12:34 PM
  #135  
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Originally Posted by Foosh
Thanks, but I emailed Matt an hour ago and no answer yet. He's probably working through a LOT of emails.
Hopefully he is working through the backlog and will provide you with a resolution soon.
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Old Mar 16, 2022 | 01:20 PM
  #136  
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Matt did just send me an invoice with a pay link, which took care of the problem.

He said most folks were having a problem with the original email, but some weren't. I tried the link in Chrome, Firefox, and Safari, none worked.
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Old Mar 16, 2022 | 01:21 PM
  #137  
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I got my updated email as well; order placed. Free shipping too which was nice.
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Old Mar 16, 2022 | 01:27 PM
  #138  
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Just tried the link on the email I received as well. The link just takes me to their home page. Sent and email and called and left a message.

Edit: Matt responded to my email within 15 minutes. He sent me a new link which worked fine.

Last edited by Dave O; Mar 16, 2022 at 02:40 PM.
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Old Mar 16, 2022 | 05:20 PM
  #139  
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Matt @ Scrape Armor has been awesome. He, without fail answered every email I had ever sent him very quickly!

-Garry
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Old Mar 16, 2022 | 07:15 PM
  #140  
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Now he's emailed a separate invoice for shipping... Paid. Let's get these things in the mail!

Last edited by Kracka; Mar 16, 2022 at 07:34 PM.
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