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I'd contact MM or Chevrolet Customer Service to see if they can help you. You shouldn't have to pay for it. Also, that panel doesn't look like it is sitting flush with the mating panel. Perhaps that is why it wasn't on in the first place.
Look closely at the pics I provided of my car. There is, in fact some hardware missing. Look closely just behind the arrow embossed on the cover and you will notice there is a missing bolt or stud. Compare the two and you will be able to see the difference and why the OP's cover is bowed in the center. Looks to me that the servicing dealer failed to locate all the pieces. I personally wouldn't return to them. Their excuse is total bullshit as GM would reimburse them for any missing items on a brand new C8. The other bolts don't look sufficiently tightened either. Contact MM and have them address the issue and reimburse you for the expense and send you the misssing hardware. The parts should be easily identified via a parts person that knows what they are doing.
Hi Matt
Thank you for pointing out my rear panel was missing hardware; I did go back to dealer today and the problem have been taking care. Several days ago, I did contact to MM dealer and let them know the problem of my car.
Here is the email he sent back to me
.Kiem,
Thanks for reaching out, I did some research on this matter. Since it is not a matter of missing items that were on your build sheet and the parts are general parts that are on every Corvette, it should have been submitted as a warranty claim and not charged to you.
The best way to resolve this issue, is to reach out to GM directly and tell them about what happened. I assuming that the car came from the factory with those missing pieces and was not damaged by you. Unfortunately, since the car was never came to our dealership for delivery or to replace the parts, there is only so much I can do from this end.
The number for GM customer care is 1 (800) 462-8782. Once you explain to them what happened, they should be able to open up a case for you and work towards resolving this for you.
If they need any other information from us, please reach out to me and I would be happy to help.
^^^
As I said in a previous post the selling dealer can do little about a Courtesy Delivery Dealer even IF THEY RECOMMENDED ONE! "Unfortunately, since the car was never came to our dealership for delivery or to replace the parts, there is only so much I can do from this end."
As Dave, the manager at Ciocca had posted some time ago, YOU must be comfortable the Courtesy Delivery Dealer YOU PICK will handle delivery and warranty issues! IMO best talk with the Service Manager before you select the CD Dealer. You can get names from the Forum of dealers folks have used or if a selling dealer suggests one BUT ONLY YOU can decide if you think they will handle delivery and warranty issues to your satisfaction.
Aren't they delivered without that plate in place? And the dealer installs it as part of the PDI? Here are two photos showing what appear to be new Corvettes on the carrier. If that is accurate, it was not the factory that left them off, but the dealer failed to install one of them. Looks like certain plates are off on both ends in the photo.
Aren't they delivered without that plate in place? And the dealer installs it as part of the PDI? Here are two photos showing what appear to be new Corvettes on the carrier. If that is accurate, it was not the factory that left them off, but the dealer failed to install one of them. Looks like certain plates are off on both ends in the photo.
Yep, I was going to make a point of this. However, I thought the parts that came in the trunk were brake ducting and front panels. I didn't realize that rear panel was part of it. That explains why the OP's car is missing that panel. It's also possible that it never made it into the trunk prior to shipment. Good catch!
Hi Matt
Thank you for pointing out my rear panel was missing hardware; I did go back to dealer today and the problem have been taking care. Several days ago, I did contact to MM dealer and let them know the problem of my car.
Here is the email he sent back to me
.Kiem,
Thanks for reaching out, I did some research on this matter. Since it is not a matter of missing items that were on your build sheet and the parts are general parts that are on every Corvette, it should have been submitted as a warranty claim and not charged to you.
The best way to resolve this issue, is to reach out to GM directly and tell them about what happened. I assuming that the car came from the factory with those missing pieces and was not damaged by you. Unfortunately, since the car was never came to our dealership for delivery or to replace the parts, there is only so much I can do from this end.
The number for GM customer care is 1 (800) 462-8782. Once you explain to them what happened, they should be able to open up a case for you and work towards resolving this for you.
If they need any other information from us, please reach out to me and I would be happy to help.
Thanks,
Shane Malone
Corvette Sales Manager
Corvette Department
MacMulkin Chevrolet
3 Marmon Drive
Nashua, NH
603-888-1121
Smalone@thompsonauto.net
Tigerlee, Glad things worked out for you. In the grand scheme of things a missing panel is a tiny issue. Yeah, you had to pay for it up front to have it replaced but now that it's in place you can move forward and enjoy your new ride! Hopefully GM will step up and reimburse you. Life's too short to sweat the small things.....Water under the bridge. Don't forget to wave!
Yep, I was going to make a point of this. However, I thought the parts that came in the trunk were brake ducting and front panels. I didn't realize that rear panel was part of it. That explains why the OP's car is missing that panel. It's also possible that it never made it into the trunk prior to shipment. Good catch!
It's only the front air ducts that came in the Trunk of my Z51 that had to be installed in the PDI. Yep two piece rear ones came as well but I have those as they were only to be installed if Tracking.
There is no reason for BG not to install the rear aero panel! There are "things" lower than that panel in the rear! It would not interfere with the car carrier. Have no idea why it's missing in that pic! With the bucking I see wonder if BG had some defect, i.e. threads where bolts fits etc, And no way do you hold up the moving production line! Not sure why it wasn't picked up after, BUT frankly that is what Dealers get paid to do at the PDI IF THEY LOOK and find issues. They just fix whatever and file a Warranty Claim.
.......There is no reason for BG not to install the rear aero panel! ......
When I first saw those pictures, with panels missing from both ends, posted on this forum, I saved it because it showed the missing panels. I am not even sure that the front and back are of the same vehicle on the truck. I speculated, at the time, that maybe there is something there that the dealer needs to inspect during PDI, which would require removal of the panel - so they leave it off. I believe, however, you are saying you were present at the unloading of your car, and your panels were installed. Is that right? If so, then this photo would appear to be possibly a one-off situation?
When I first saw those pictures, with panels missing from both ends, posted on this forum, I saved it because it showed the missing panels. I am not even sure that the front and back are of the same vehicle on the truck. I speculated, at the time, that maybe there is something there that the dealer needs to inspect during PDI, which would require removal of the panel - so they leave it off. I believe, however, you are saying you were present at the unloading of your car, and your panels were installed. Is that right? If so, then this photo would appear to be possibly a one-off situation?
I was there after it was unloaded BUT before the white cover was removed by the Service Manager and the Dealers Owner's son. It was after the Techs were gone, about 5:30 PM when I took these pics. There were no panels in the truck, floor mats and brake ducts as I recall.. The PDI was done the next day and although I saw some things done and talked with the Corvette tech no mention of installing any panels or where they would have come from.
