PPF problem on hood
Burning Brakes
Joined: Apr 2013
Posts: 1,035
Likes: 282
From: OH
Yes, bad install. My XPEL dealer just replace a panel that had a small area release from the car. Looked like a small wart. The original install was done nine years ago. I think I have a great dealer. This was done on my wife's 2014 C7.
Le Mans Master
Joined: Aug 2015
Posts: 8,243
Likes: 4,618
From: Southwest Florida
Instructor
Joined: Jun 2024
Posts: 101
Likes: 65
For the ceramic, you are going to have to continue to apply your own additional "refresh" products to keep the hydrophobic properties going for the long term. Typically the detailer will also offer 6 month or annual refresh applications themselves for about the price of a normal exterior detail ($200-300 IME) if you don't want to manage that process yourself.
If you run into further issues after their crappy patch fix, and they don't resolve, I would just plaster the images all over Google/Yelp/Facebook/Forums/Reddit etc.
The good installers have a great deal of pride in their work and like to maintain happy customers and impeccable portfolios, because it makes them a boatload of cash and keeps the customer base steady. They also tend to charge premium prices.
Moderator
Joined: Feb 2006
Posts: 39,262
Likes: 18,105
From: DFW Area TX
Warranties on ceramic coatings are useless, and the PPF warranty is not much better. It really comes down to finding a shop that will continue to support and stand by their quality of work for the PPF. It's rare that a failure is caused by the material itself in a way that Xpel will cover costs. Any issues tend to be deemed to be installer error, or aren't covered due to being outside of the scope of the warranty/within the limitations of films in general.
For the ceramic, you are going to have to continue to apply your own additional "refresh" products to keep the hydrophobic properties going for the long term. Typically the detailer will also offer 6 month or annual refresh applications themselves for about the price of a normal exterior detail ($200-300 IME) if you don't want to manage that process yourself.
If you run into further issues after their crappy patch fix, and they don't resolve, I would just plaster the images all over Google/Yelp/Facebook/Forums/Reddit etc.
The good installers have a great deal of pride in their work and like to maintain happy customers and impeccable portfolios, because it makes them a boatload of cash and keeps the customer base steady. They also tend to charge premium prices.
For the ceramic, you are going to have to continue to apply your own additional "refresh" products to keep the hydrophobic properties going for the long term. Typically the detailer will also offer 6 month or annual refresh applications themselves for about the price of a normal exterior detail ($200-300 IME) if you don't want to manage that process yourself.
If you run into further issues after their crappy patch fix, and they don't resolve, I would just plaster the images all over Google/Yelp/Facebook/Forums/Reddit etc.
The good installers have a great deal of pride in their work and like to maintain happy customers and impeccable portfolios, because it makes them a boatload of cash and keeps the customer base steady. They also tend to charge premium prices.
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