Recall- Serial Gateway Module
Racer
Joined: Sep 2019
Posts: 296
Likes: 194
From: Northern MN
The rest of the story about this service visit: The DCT filter service shown above is the free warranty-supplied service that my service manager promised me in June when I had them do the free engine oil and filter service at 24 months. The car's mileage was up to 7,720 for this job. Here's the link where I posted my experience at the dealership then: https://www.corvetteforum.com/forums...post1607896561
I definitely will continue having this dealer do all service work on my Stingray!
Instructor
Joined: Feb 2020
Posts: 240
Likes: 139
From: San Jose, California
Advanced
Joined: Aug 2018
Posts: 89
Likes: 30
Yeah. It’s listed as a ‘customer satisfaction’. To the laymen, if you gotta take the car to the dealer it’s been recalled. The didn’t call the truck software a recall either, but it sure was a brick from their software issue and could have left me stranded given the issue was quite active. Semantics….
From what I understand, some updated happen in the background, some are requested to be installed by the user. These can get ‘stuck’ and the software isn’t smart enough to know that it has to stop attempting to install as thr battery is being drained beyond working capacity. That is hat happened to our truck. Dead in 24 hours. When I hooked up the charger it was at 3v and 4% charged. Took over 12 hours to bring it back to 100%. I’m assuming a simple battery monitor and programatic cutoff are what they’ve added to the software.
The dealership also refused to replace the battery. I pushed that drawing battery that low will damage it. They put it on a tester and it passed all tests for CCA etc so I was denied. They still blamed me and said it wasn’t the OTA issue.
Stealership is an understatement.
From what I understand, some updated happen in the background, some are requested to be installed by the user. These can get ‘stuck’ and the software isn’t smart enough to know that it has to stop attempting to install as thr battery is being drained beyond working capacity. That is hat happened to our truck. Dead in 24 hours. When I hooked up the charger it was at 3v and 4% charged. Took over 12 hours to bring it back to 100%. I’m assuming a simple battery monitor and programatic cutoff are what they’ve added to the software.
The dealership also refused to replace the battery. I pushed that drawing battery that low will damage it. They put it on a tester and it passed all tests for CCA etc so I was denied. They still blamed me and said it wasn’t the OTA issue.
Stealership is an understatement.
i was getting super annoyed, this was before the “recall”.
went to my dealership, they said it was the battery and replaced it under warranty. No problem since but now I get a notice from GM to get this recall done
Drifting
Joined: Feb 2023
Posts: 1,363
Likes: 1,130
Intermediate
Joined: Jul 2006
Posts: 37
Likes: 16
From: Oregon
Several weeks ago, the battery in my 23 went completely dead. It was replaced under warranty but was a big pain since the car was in my garage and could not move with a dead battery. Dealer wanted the car in the shop for the replacement, but Roadside Assistance would not pull the car out of garage. I finally convinced dealer to just bring in the dead battery and get a new one. Everything worked fine on the car after that.
Now today (Wed 11/6) I took the car into the dealer for the free oil, filter and DCT filter change. At the same time, they would do the safety recall.
Well, that went horribly wrong. Whatever they did locked the module, and the car is now a brick. They said they would have to replace the module and reprogram it.
How much do they have to tear up my car to do that?
Anybody have this happen with this recall?
Now today (Wed 11/6) I took the car into the dealer for the free oil, filter and DCT filter change. At the same time, they would do the safety recall.
Well, that went horribly wrong. Whatever they did locked the module, and the car is now a brick. They said they would have to replace the module and reprogram it.
How much do they have to tear up my car to do that?
Anybody have this happen with this recall?
Last edited by corvettegearhead; Nov 8, 2024 at 02:25 PM.
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
Top 10 Most Expensive Corvettes Ever Sold on Bring A Trailer
Brett Foote
10 Things Every Corvette Owner Needs (2026 Edition)
Michael S. Palmer
8 Most "Only Corvette Owners Understand" Quirks and Problems
Pouria Savadkouei
10 Reasons the C6 Z06 is Still A Performance Benchmark After 20 Years
Joe Kucinski
How Much Horsepower Every Corvette Engine "LOST" in 1972
Joe Kucinski
Top 10 DOs and DON'Ts for Protecting Your Convertible Top!
Michael S. Palmer
Top 10 Most Explosive Corvettes Ever Made: Power-to-Weight Ratio Ranked!
Joe Kucinski
150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter
Joe Kucinski
8 Coolest Corvette Pace Cars (and Replicas) of All Time
Verdad Gallardo
Race Director
Joined: Mar 2007
Posts: 11,424
Likes: 8,575
I assume you are talking about the Serial Data Gateway which requires programming and set up after replacement. If your dealer has followed all of the indicated diagnostic procedures with no success, the are going to have to contact GM engineering for support.
Melting Slicks
Joined: May 2005
Posts: 2,990
Likes: 330
From: Key Largo Florida
Stopped by dealer yesterday to pick up new sway bar. Talked to service guy and set an appointment for next Tuesday at 8AM to get the update. Said I could wait for it. I'll post up after done.
Melting Slicks
Joined: May 2005
Posts: 2,990
Likes: 330
From: Key Largo Florida
Well, not a great day. I arrived at dealer at 8:30 AM after a 2 hour and 20-minute commute (left at 6:15 AM). Said it would take between 2-4 hours. At the 4-hour mark said he was getting my car. I guess the update went OK but have a Check Engine light now and a P0700 code. He said he'd need a couple of days to diagnose. Car was fine when given to them.
Thread Starter
Burning Brakes
Joined: Nov 2022
Posts: 1,061
Likes: 1,122
From: Western Mass
Well, not a great day. I arrived at dealer at 8:30 AM after a 2 hour and 20-minute commute (left at 6:15 AM). Said it would take between 2-4 hours. At the 4-hour mark said he was getting my car. I guess the update went OK but have a Check Engine light now and a P0700 code. He said he'd need a couple of days to diagnose. Car was fine when given to them.
Drifting
Joined: Feb 2023
Posts: 1,363
Likes: 1,130
Z06 built last week of January, 2023. 9310 miles currently. One OTA update. I checked the diagnostic code history on my car using my MDI2. One historic code - a lean misfire at low engine speeds, low loads. Nothing else active or historic. One code! Do I want GM screwing with my car? Ahhhhh, no.
Safety Car
Joined: Mar 2010
Posts: 3,827
Likes: 332
From: Wickenburg, Az
My '23 has done an OTA update and I've checked the system with an OBDII ...never a code, never a mis fire etc. in 18k+ miles...never a CEL...the car has operated perfectly. Never a battery issue.
Not sure I want to get this update as computers are/can be finicky and some have reported issues...what is the downside of not getting this done....what most excellent updates that you can't live without have been downloaded?
Not sure I want to get this update as computers are/can be finicky and some have reported issues...what is the downside of not getting this done....what most excellent updates that you can't live without have been downloaded?
Pro
Joined: Nov 2022
Posts: 521
Likes: 395
From: Nampa Idaho
Getting ready to take my 23 in for 7500 mile DCT filter and free oil change. How can I prevent them from doing the RECALL update?
I turned off auto updates after reading about the issues. My car is perfectly fine and has never had any OTA updates.
I turned off auto updates after reading about the issues. My car is perfectly fine and has never had any OTA updates.
Intermediate
Joined: Jul 2006
Posts: 37
Likes: 16
From: Oregon
now it's been more than a week that my car has been a brick since the update. They have replaced the serial data gateway module 2 times and it still does not respond. Tuesday I contacted GM Customer Care and opened a case on this. This sparked the GM Enginering to get involved. Today (Thursday) I found the interior of my car is almost completely torn apart for them to chase down and check more modules and wiring.
My car was working perfectly before this software update and now i don't even know what I'm going to get back or when.
Beware of this update!
My car was working perfectly before this software update and now i don't even know what I'm going to get back or when.
Beware of this update!
Melting Slicks
Joined: May 2005
Posts: 2,990
Likes: 330
From: Key Largo Florida
now it's been more than a week that my car has been a brick since the update. They have replaced the serial data gateway module 2 times and it still does not respond. Tuesday I contacted GM Customer Care and opened a case on this. This sparked the GM Enginering to get involved. Today (Thursday) I found the interior of my car is almost completely torn apart for them to chase down and check more modules and wiring.
My car was working perfectly before this software update and now i don't even know what I'm going to get back or when.
Beware of this update!
My car was working perfectly before this software update and now i don't even know what I'm going to get back or when.
Beware of this update!
Intermediate
Joined: Jul 2006
Posts: 37
Likes: 16
From: Oregon
It is completely dead. It does not start or move. They put it on dollies to move it around in the shop.
They offered a loaner but since I have other cars to drive, I turned it down.
They offered a loaner but since I have other cars to drive, I turned it down.
Last edited by corvettegearhead; Nov 13, 2024 at 09:59 PM.