Does GM care?
Safety Car
Joined: May 2003
Posts: 3,537
Likes: 832
From: Brighton Mi
I purchased a buy back 23 z06, because GM took too long to replace the engine after it was ticking and they determined it needed a swap. The previous owner contact BBB and got them involved. That's what I would do in this situation. From my records, it took gm a full year to get another engine in the car, near as I can tell. Previous owner was not willing to sit and wait on the dealer and GM to do the right thing. Look up BBB AUTO LINE buy back program. Get the BBB involved.
I will say that my car has been great since they swapped the motor, so I think whatever happened in 23 they figured out.
I will say that my car has been great since they swapped the motor, so I think whatever happened in 23 they figured out.
Burning Brakes
Joined: Sep 2024
Posts: 819
Likes: 756
Just a car to them... in their defense they handled my '25 Lemon repurchase very well and I have a '26 now, but for $145K the cars are just so inconsistent in quality / assembly. But for fun I searched used Porsche GT3 manuals under $180K. There are 12 on Autotrader nationwide and all 996s 20+ years old. So there literally is no other car that gives you nearly 700 horse and this capability anywhere close to the money; and they know it.
Thread Starter
Pro
Joined: Jul 2019
Posts: 532
Likes: 517
I purchased a buy back 23 z06, because GM took too long to replace the engine after it was ticking and they determined it needed a swap. The previous owner contact BBB and got them involved. That's what I would do in this situation. From my records, it took gm a full year to get another engine in the car, near as I can tell. Previous owner was not willing to sit and wait on the dealer and GM to do the right thing. Look up BBB AUTO LINE buy back program. Get the BBB involved.
I will say that my car has been great since they swapped the motor, so I think whatever happened in 23 they figured out.
I will say that my car has been great since they swapped the motor, so I think whatever happened in 23 they figured out.
Thread Starter
Pro
Joined: Jul 2019
Posts: 532
Likes: 517
OP, this sucks...I feel bad for you.
If I understand what you said is that you had an engine failure and GM has agreed to replace the engine under warranty. The issue is it is taking over 10 weeks for GM to send the replacement engine to your dealer. If this is correct I think the toughest part of the battel is over, GM has agreed to being liable for the engine replacement including parts and labor.
What is GM saying the reason is for the delay in producing the replacement engine?
If I understand what you said is that you had an engine failure and GM has agreed to replace the engine under warranty. The issue is it is taking over 10 weeks for GM to send the replacement engine to your dealer. If this is correct I think the toughest part of the battel is over, GM has agreed to being liable for the engine replacement including parts and labor.
What is GM saying the reason is for the delay in producing the replacement engine?
Race Director
Joined: Nov 2017
Posts: 12,759
Likes: 10,657
From: Prosper TX/Austin TX
2020 C6 of the Year Winner - Modified
I had to deal with GM and a replacement engine for months. Here's what I did:
I contacted my State Attorney General's Office and filed a claim with them. Most have a consumer protection division. I provided all the necessary documentation, warranty information, etc., and they went after GM for me. Cost me $0, and I had a new engine two weeks after they started the case against GM.
I'd go that route before spending $ on an attorney.
I contacted my State Attorney General's Office and filed a claim with them. Most have a consumer protection division. I provided all the necessary documentation, warranty information, etc., and they went after GM for me. Cost me $0, and I had a new engine two weeks after they started the case against GM.
I'd go that route before spending $ on an attorney.
Instructor
Joined: Jun 2022
Posts: 248
Likes: 83
From: SAN DIEGO
It’s been 10 weeks since my 2023 Z06 blew the engine. It had 8k miles. There is no eta for a new engine. GM customer care keeps apologizing but is otherwise useless. The cars are still being built, it’s not a parts issue. Why can’t they find a way to have engines ready for loyal customers? They surely can, so why don’t they? They just don’t care. Even at these price points. What a joke.
Burning Brakes
Joined: Jul 2024
Posts: 798
Likes: 476
It’s been 10 weeks since my 2023 Z06 blew the engine. It had 8k miles. There is no eta for a new engine. GM customer care keeps apologizing but is otherwise useless. The cars are still being built, it’s not a parts issue. Why can’t they find a way to have engines ready for loyal customers? They surely can, so why don’t they? They just don’t care. Even at these price points. What a joke.
Last edited by Misty C8 Z06; Nov 15, 2025 at 10:44 PM.
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Safety Car
Joined: Jun 2008
Posts: 3,812
Likes: 5,884
AFTER 30 DAYS YOU CAN JUST LEMON LAW THE CAR. I WOULD HAVE GM BUY THE CAR BACK AND REPLACE IT WHEN A NEW 1. https://bbbprograms.org/programs/dr/bbbautoline
Team Owner
Joined: Aug 1999
Posts: 20,318
Likes: 1,905
From: Huntingdon Valley Pa/ Town of Webb NY
Years ago I had a new Escalade explode in my garage with 900 miles on it and less than a month old, my Caddy dealer got a new engine and had it installed in less than a week, and reordered a brand-new Escalade to replace mine, and I just told them I was going to see a lemon law lawyer, but never needed to, they took good care of me.
Drifting
Joined: Nov 2023
Posts: 1,680
Likes: 1,279
I had to deal with GM and a replacement engine for months. Here's what I did:
I contacted my State Attorney General's Office and filed a claim with them. Most have a consumer protection division. I provided all the necessary documentation, warranty information, etc., and they went after GM for me. Cost me $0, and I had a new engine two weeks after they started the case against GM.
I'd go that route before spending $ on an attorney.
I contacted my State Attorney General's Office and filed a claim with them. Most have a consumer protection division. I provided all the necessary documentation, warranty information, etc., and they went after GM for me. Cost me $0, and I had a new engine two weeks after they started the case against GM.
I'd go that route before spending $ on an attorney.
Drifting
Joined: Nov 2023
Posts: 1,680
Likes: 1,279
About customers No
About integrity No
GM operates like insurance companies… the corporate goal is to generate as much revenue as possible through vehicle sales, subscription fees… and until the Feds banned the practice… the sale of customers driving data…
While minimizing costs… Warranty claims are costs. The slower they honor them the more money they make…
Any car manufacturer that has PROFITS, not just revenue but profits, in the Billions of dollars… that goes to the effort to secretly collect and sell customers driving data to make a million or two more… (that doesn’t round in their financials…) knowing that the practice will absolutely harm their own customers…. tells you all you need to know as to what GM “cares” about.
About integrity No
GM operates like insurance companies… the corporate goal is to generate as much revenue as possible through vehicle sales, subscription fees… and until the Feds banned the practice… the sale of customers driving data…
While minimizing costs… Warranty claims are costs. The slower they honor them the more money they make…
Any car manufacturer that has PROFITS, not just revenue but profits, in the Billions of dollars… that goes to the effort to secretly collect and sell customers driving data to make a million or two more… (that doesn’t round in their financials…) knowing that the practice will absolutely harm their own customers…. tells you all you need to know as to what GM “cares” about.