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Old Feb 15, 2009 | 08:44 PM
  #1  
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Default Ib technicians - step in - please

Thanks for upgrading the site, I think.

I hope that I can express my disappointment with the search function; without making this sound like a personal assault on the people responsible for the site improvements.

The bottom line, for many of us; is that usage of this site includes the ability to easily search through archives and recent posts in order to use this site to its fullest capability. We know the information is available, and with the old search function we were able to locate that information.

Unfortunately, the current search function is not working to our expectations.

Is this current level of upgrade what we can expect to remain; or is there a move to correct its deficiencies?

Respectfully,

Dan
Old Feb 16, 2009 | 08:09 PM
  #2  
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Default Ditto!

Ditto. As a vendor, the poor performance (or non existence) of the search engine has really been hard to swallow. I'm all for improving the site, but....this has been a steady problem for a very long time.

What can we expect.....?
Chuck CoW
Old Feb 17, 2009 | 01:12 PM
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Let's be honest here, This is a royal clusterfarq. All these updates and nothing has been fixed since they took over. For a company that is supposed to be internet based their "techs" sure are proving their incompetance in their chosen field.


I am still getting Database errors and I dare say they have INCREASED since this supposed "upgrade" of software and hardware. I am finding it very annoying. As for the search function, It is a non-function STILL, I do searches and 9 times out of 10 it comes back blank. Hell I did a search on 1993 corvette a little while back and it came back with NOTHING. Then I did the search again and it came back chock full.

Last edited by Madmikeee; Feb 17, 2009 at 01:15 PM.
Old Feb 17, 2009 | 01:24 PM
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Originally Posted by Madmikeee
Let's be honest here, This is a royal clusterfarq. All these updates and nothing has been fixed since they took over. For a company that is supposed to be internet based their "techs" sure are proving their incompetance in their chosen field.


I am still getting Database errors and I dare say they have INCREASED since this supposed "upgrade" of software and hardware. I am finding it very annoying. As for the search function, It is a non-function STILL, I do searches and 9 times out of 10 it comes back blank. Hell I did a search on 1993 corvette a little while back and it came back with NOTHING. Then I did the search again and it came back chock full.
Come on ... this is what happens when 1 company buy's a ton of small businesses too fast ... my bet is that they have 1 "tech" who is really just the "tech guy" cause he knows a little UNIX
Old Feb 17, 2009 | 05:33 PM
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Not only does IB own Cf, they a number of other car forums. And they also own the forum software vBulletin and it's been around for a number of years.

I had read earlier that some other IB-owned car forums are having similar problems.

It's hard to say whether or not CF is on separate servers or shared by some other forum. Given the number of transactions, members and the size of the database, I would expect that CF would (or should) have their own servers.

IIRC, the version of vBulletin being used was supposed to have been a Beta version and we were the test site. There was a test version available to the supporting members early last year. It looks like CF is using v.3.7.2 and I am on some forums that use later versions. Don't know if that's relevant but there has to be reasons why certain forums run different versions/updates.

While I really don't have a lot of problems with the search engine (don't use it a lot) and I can get past the database error screens, I think it would be nice if IB provided some sort of status report (monthly? quarterly?) and maybe some information regarding where they are trying to improve CF in terms of functionality and performance.
Old Feb 17, 2009 | 05:45 PM
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Originally Posted by c4cruiser
... I think it would be nice if IB provided some sort of status report (monthly? quarterly?) and maybe some information regarding where they are trying to improve CF in terms of functionality and performance.
We don't need status reports, we need a site that works...
Old Feb 17, 2009 | 06:12 PM
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I'd be pissed if I paid to be on this site. serious.
Old Feb 24, 2009 | 09:46 PM
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day 10 and no response!!

Come on guys, man up!!
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Old Feb 24, 2009 | 10:53 PM
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Originally Posted by Entropy
I'd be pissed if I paid to be on this site. serious.
I did, and I am.
Old Feb 24, 2009 | 11:33 PM
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Originally Posted by Entropy
I'd be pissed if I paid to be on this site. serious.
I almost paid for the Lifetime Gold right before realizing the forum was being sold. Thank God I waited.
Old Feb 25, 2009 | 06:24 AM
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Sadly i agree

All i get at leat 50 times a day is the eror message
Old Feb 25, 2009 | 06:24 AM
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Daoe Ib have a tech support # or help line we can all call to complain ?
Old Feb 25, 2009 | 08:38 AM
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Originally Posted by burtonbl103
Daoe Ib have a tech support # or help line we can all call to complain ?
This is all I could find......

Internet Brands








CORPORATE OFFICE

Internet Brands, Inc.
909 North Sepulveda Blvd., 11th Floor
El Segundo, CA 90245

800-692-2200



Public Relations : For press materials or media inquiries, click here.

Partnerships : If you have an idea how your company can work with
Internet Brands, click here.

Careers : Want to be part of our team? Start here.

Acquisitions : Explore with us the sale of your Internet business.

Advertise with us : Reach your customers across our broad network of
highly-targeted sites.
© 2008 Internet Brands, Inc.
Old Feb 25, 2009 | 11:02 AM
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This is ridiculous, We post our complaints in the PROPER forum and get ZERO response, I bet if I posted these rants in OT I would get a response in less than 10 minutes, Sure it would probably be a PM telling me I was banned but at least I would get a response.
Old Feb 25, 2009 | 02:31 PM
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Originally Posted by Madmikeee
This is ridiculous, We post our complaints in the PROPER forum and get ZERO response, I bet if I posted these rants in OT I would get a response in less than 10 minutes, Sure it would probably be a PM telling me I was banned but at least I would get a response.
Either that or they'd simply ask for pics of your wife, sister, etc.

And yes, I agree this is getting out of hand. My first click into the forum....database error.
Old Feb 25, 2009 | 06:22 PM
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Add me to the list of disgruntled members...
Old Feb 26, 2009 | 10:12 AM
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OH BOY!! LOOK IT'S FECKING GETTING WORSE!!

Fatal error: Unable to connect to memcache server in [path]/includes/class_datastore.php on line 224



If I was a vendor I would be PIZZED considering Ihaven't seen any vendors listed in the left pane for at LEAST 3 days now

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To Ib technicians - step in - please

Old Feb 26, 2009 | 10:58 AM
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Originally Posted by Madmikeee
OH BOY!! LOOK IT'S FECKING GETTING WORSE!!

Fatal error: Unable to connect to memcache server in [path]/includes/class_datastore.php on line 224



If I was a vendor I would be PIZZED considering Ihaven't seen any vendors listed in the left pane for at LEAST 3 days now
As a person that is on and off here during the business day (9-530 EDT)
For the last few years one thing is getting more noticeable.

The amount of posts/threads is down considerably and many people that I used to see posting are either not posting at all or are posting much less.
Me I’m retired and have the time.

It’s almost like the owners are doing their best to reduce this forum in size and value.

I’m very far from a geek, but I can still make a observation!

I also post on a few other forums (some are IB) but none have the problems this one does.

I was just getting ready to become a Supporter just when the major troubles started as I really enjoy the topics we have here, but am so glad I waited just a bit longer.
Old Feb 26, 2009 | 04:55 PM
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Originally Posted by 6spdC6

It’s almost like the owners are doing their best to reduce this forum in size and value.
Call me old and cynical but i had the same thought .

It's almost as if they don't want people to 'hang around ' - - - just look at the ads , find what you want and move on .......
Old Feb 27, 2009 | 09:52 AM
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WTF... can no one at IB respond to this issue??

The error screen pops up constantly....
Do we have the technology to fix the problem?..Does it exist?

I know y'all are super busy putting up ads all over the whole WWW and all... but

..... at least pull your heads out of your azz long enough to respond to peoples concerns...

Problems can be expected... but the apparent lack of concern is what is really frustrating as hell....


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