Staying logged in
Thread Starter
Administrator
Joined: Aug 1999
Posts: 67,445
Likes: 1,972
From: Chattanooga, TN
CI 2-3-4-5-6-7-8-9-10-11-12
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Staying logged in
Several of you have reported issues with staying logged in. I gather the issue is intermittent and affects only some Forum users.
We have been passing those complaints along to IB for review by the tech team. We've heard back now that the techies have not been able to replicate the problem.
They have asked our help in providing the following information from people who report the issue:
1. Date/time
2. Browser
3. Username
4. What action they were taking before the timeout
If you have experienced this problem, please post those details to this thread.
Thanks.
We have been passing those complaints along to IB for review by the tech team. We've heard back now that the techies have not been able to replicate the problem.
They have asked our help in providing the following information from people who report the issue:
1. Date/time
2. Browser
3. Username
4. What action they were taking before the timeout
If you have experienced this problem, please post those details to this thread.
Thanks.
Melting Slicks
Joined: Apr 2008
Posts: 2,588
Likes: 0
From: Birmingham AL
Date: 01/05/10
Time: 9:00 am Central Timezone
Browser: Internet Explorer
Username: Chaney3000
Action: Trying to post a reply
Comments: I would login in with my username and password and the site would immediately redirect me to the login screen again. It would show the accepted message "Thanks for logging in, Chaney300" then it would show the forum for a few seconds then "boom" immediately kick me out and go to the login screen.
Time: 9:00 am Central Timezone
Browser: Internet Explorer
Username: Chaney3000
Action: Trying to post a reply
Comments: I would login in with my username and password and the site would immediately redirect me to the login screen again. It would show the accepted message "Thanks for logging in, Chaney300" then it would show the forum for a few seconds then "boom" immediately kick me out and go to the login screen.
Team Owner
Joined: Dec 2002
Posts: 26,653
Likes: 8
St. Jude Co-Organizer
St. Jude Donor '03 thru'19
Tampa Events Princess
2015 C6 of Year Finalist
I Believe In The Beer Fairy
Date: 01/04/10 (several times this has happened in the last few weeks)
Time: 10:37 pm Eastern Zone
Browser: Internet Explorer 8 - Note: this has also happend on a computer with FireFox
Username: Yellowvette837
Action: Trying to click on a thread in the Southeast section
Comments: All looked fine until and the forum showed me logged in. I clicked on the Florida Events thread and I was logged out. This was the 1st action I made after I logged in.
I tried to log in again at 10:30, 10:40 & 10:41 and it will not allow me to log in. It looks like it is going to let me log in, but at the top of the page it does not say yellowvette837, it shows the screen with the user name and password at the top of the page.
Time: 10:37 pm Eastern Zone
Browser: Internet Explorer 8 - Note: this has also happend on a computer with FireFox
Username: Yellowvette837
Action: Trying to click on a thread in the Southeast section
Comments: All looked fine until and the forum showed me logged in. I clicked on the Florida Events thread and I was logged out. This was the 1st action I made after I logged in.
I tried to log in again at 10:30, 10:40 & 10:41 and it will not allow me to log in. It looks like it is going to let me log in, but at the top of the page it does not say yellowvette837, it shows the screen with the user name and password at the top of the page.
Last edited by yellowvette837; Jan 6, 2010 at 11:09 AM.
Team Owner
Joined: Sep 2005
Posts: 20,352
Likes: 568
From: Ventura County, Calif
Date: 01-02-09 (most recent but many times in previous 3 weeks)
Time: 7:00 AM Pacific
Browser: Firefox 3.5.6
Username: Rick T
Action: Logging In
Comments: Logged in with my user name and password. It displayed the accepted message "Thanks for logging in, Rick T" then when it came back from the "redirect" I was back where I started with no evidence I had logged in. I immediately logged in again but checked the "Remember Me" box and everything worked fine after that. The "Remember Me" has been my fix for every occasion of this issue. I've never used the "Remember Me" before this problem came up in early December.
Time: 7:00 AM Pacific
Browser: Firefox 3.5.6
Username: Rick T
Action: Logging In
Comments: Logged in with my user name and password. It displayed the accepted message "Thanks for logging in, Rick T" then when it came back from the "redirect" I was back where I started with no evidence I had logged in. I immediately logged in again but checked the "Remember Me" box and everything worked fine after that. The "Remember Me" has been my fix for every occasion of this issue. I've never used the "Remember Me" before this problem came up in early December.
Team Owner
Joined: Dec 2002
Posts: 26,653
Likes: 8
St. Jude Co-Organizer
St. Jude Donor '03 thru'19
Tampa Events Princess
2015 C6 of Year Finalist
I Believe In The Beer Fairy
The "Remember Me" check does not work for me
. It seems if I just keep trying to log in, eventually I will "actually" get logged in and stay logged in when I click something.
Thread Starter
Administrator
Joined: Aug 1999
Posts: 67,445
Likes: 1,972
From: Chattanooga, TN
CI 2-3-4-5-6-7-8-9-10-11-12
Wounded Warrior Escort '11
St. Jude Donor '03 thru '26
NCM Lifetime Member
NCM Sinkhole Donor
You can check the remember me box or you check it and it still doesn't remember you? Do you have a program on your computer that blocks cookies? Do you log off from Corvetteforum before you leave the site?
Melting Slicks
Joined: May 2006
Posts: 3,454
Likes: 130
From: Fernandina Beach
8:55 CST. Remember me is checked but has not worked in 4 weeks. I check it every time. Logged out of this thread and then clicked back in to reply and I was no longer shown as logged in. Clicked out and back in and was logged in. I have cookies and no software that blocks them. Sometimes l go from cnn or Fox web-sites back to CF but don't log out.
UPDATE 9:02...Clicked into prc and was no longer logged in. Clicked back to this thread to update and was not logged in. Logged in 6 times before my name popped up succesfully even though every log in was accompanied by the thank you for logging in message. Did not leave the forum site
Ted
UPDATE 9:02...Clicked into prc and was no longer logged in. Clicked back to this thread to update and was not logged in. Logged in 6 times before my name popped up succesfully even though every log in was accompanied by the thank you for logging in message. Did not leave the forum site
Ted
Last edited by Ted P; Jan 5, 2010 at 10:04 PM. Reason: update
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Team Owner
Joined: Dec 2002
Posts: 26,653
Likes: 8
St. Jude Co-Organizer
St. Jude Donor '03 thru'19
Tampa Events Princess
2015 C6 of Year Finalist
I Believe In The Beer Fairy
I do not have a cookie blocking program.
Yes, I log off when I leave the site.
Team Owner
Joined: Dec 2002
Posts: 26,653
Likes: 8
St. Jude Co-Organizer
St. Jude Donor '03 thru'19
Tampa Events Princess
2015 C6 of Year Finalist
I Believe In The Beer Fairy
Date: 01/06/10
Time: 10:48 am Eastern Zone
Browser: Internet Explorer 8
Username: Yellowvette837
Action: Trying to log in
Comments: I tried to log in again at 10:49 (checked "Remember Me"), 10:50 and could not log in.
I went back to google and clicked the same corvette forum seach result. Tried to log in at 10:52 (checked "Remember Me"), and at 10:53 I was finally able to log in.
Again each time I logged in, it looked like it is going to let me log in, but at the top of the page it does not say yellowvette837, it shows the screen with the user name and password at the top of the page.
Time: 10:48 am Eastern Zone
Browser: Internet Explorer 8
Username: Yellowvette837
Action: Trying to log in
Comments: I tried to log in again at 10:49 (checked "Remember Me"), 10:50 and could not log in.
I went back to google and clicked the same corvette forum seach result. Tried to log in at 10:52 (checked "Remember Me"), and at 10:53 I was finally able to log in.
Again each time I logged in, it looked like it is going to let me log in, but at the top of the page it does not say yellowvette837, it shows the screen with the user name and password at the top of the page.
Last edited by yellowvette837; Jan 7, 2010 at 06:57 AM.
Melting Slicks
Joined: May 2006
Posts: 3,454
Likes: 130
From: Fernandina Beach
j.t how about an update now that we've provided you with the info you requested?
Ted
IB Staff
Joined: Feb 2009
Posts: 10,578
Likes: 4
Honestly, I do not have this issue. I use FireFox 3.5.7 (was 3.5.6 up until lastnight) and I have not been logged out or had any issue logging in. There was one exception, and that was when the Tech Team updated the links on the forum and things went wrong. The changes were reverted that same day, and the issue I experienced (as others did) was resolved.
I've logged out, purposely, cleared cookies and cache, and logged into this site without issue and have not gotten logged out. In other words, the issue is not being duplicated for me with normal usage.
Team Owner
Joined: Dec 2002
Posts: 26,653
Likes: 8
St. Jude Co-Organizer
St. Jude Donor '03 thru'19
Tampa Events Princess
2015 C6 of Year Finalist
I Believe In The Beer Fairy
Date: 01/07/10
Time: 6:29 am Eastern Zone
Browser: Internet Explorer 8
Username: Yellowvette837
Action: Trying to log in
Comments: I tried to log in again at 6:35 (checked "Remember Me"), 6:38 and could not log in.
Waited a while and Tried to log in at 6:50 (checked "Remember Me"), and at 6:52. I was finally able to log in, I was finally able to log in a 6:53(checked "Remember Me"), this is the 1st time "Remember Me" has worked.
Time: 6:29 am Eastern Zone
Browser: Internet Explorer 8
Username: Yellowvette837
Action: Trying to log in
Comments: I tried to log in again at 6:35 (checked "Remember Me"), 6:38 and could not log in.
Waited a while and Tried to log in at 6:50 (checked "Remember Me"), and at 6:52. I was finally able to log in, I was finally able to log in a 6:53(checked "Remember Me"), this is the 1st time "Remember Me" has worked.
Thread Starter
Administrator
Joined: Aug 1999
Posts: 67,445
Likes: 1,972
From: Chattanooga, TN
CI 2-3-4-5-6-7-8-9-10-11-12
Wounded Warrior Escort '11
St. Jude Donor '03 thru '26
NCM Lifetime Member
NCM Sinkhole Donor
Ted, can you be more specific? What version of IE do you use?
Kimberly, try closing the browser without logging off. Then, see if you are "remembered" the next time you come to Corvetteforum.
JT is knowledgeable about computers and vBulletin software, so he's been generous with his time and advice when people report issues in this section. 
He's not a part of the IB tech team, however, so is not involved in resolving the problem.
The problem on identifying and resolving this issue has to do with the fact that most users of the Forum are not having the problem and the IB tech team has not been abe to replicate the problem.
It's further complicated by the fact that the problem seems to come and go.
That's why the tech team has asked for specific information as noted above in order to try to determine a common denominator that might lead them to a solution.
Kimberly, try closing the browser without logging off. Then, see if you are "remembered" the next time you come to Corvetteforum.
He's not a part of the IB tech team, however, so is not involved in resolving the problem. The problem on identifying and resolving this issue has to do with the fact that most users of the Forum are not having the problem and the IB tech team has not been abe to replicate the problem.
It's further complicated by the fact that the problem seems to come and go.
That's why the tech team has asked for specific information as noted above in order to try to determine a common denominator that might lead them to a solution.
Team Owner
Joined: Dec 2002
Posts: 26,653
Likes: 8
St. Jude Co-Organizer
St. Jude Donor '03 thru'19
Tampa Events Princess
2015 C6 of Year Finalist
I Believe In The Beer Fairy
. 
Administrator
Joined: Apr 2000
Posts: 41,002
Likes: 474
From: Madison, AL
Cruise-In II Veteran
Cruise-In V Veteran
From member OhioDave:
Date: 01/05/10
Time: 2:00 am Eastern Timezone
Browser: Internet Explorer
Username: OhioDave
Action: Trying to Login
Comments: I would login in with my username and password and the site would immediately redirect me to the login screen again. I would enter my Username and Password and it would thank me for logging in, but I was not logged in and back to login screen.
Time: 2:00 am Eastern Timezone
Browser: Internet Explorer
Username: OhioDave
Action: Trying to Login
Comments: I would login in with my username and password and the site would immediately redirect me to the login screen again. I would enter my Username and Password and it would thank me for logging in, but I was not logged in and back to login screen.
Thread Starter
Administrator
Joined: Aug 1999
Posts: 67,445
Likes: 1,972
From: Chattanooga, TN
CI 2-3-4-5-6-7-8-9-10-11-12
Wounded Warrior Escort '11
St. Jude Donor '03 thru '26
NCM Lifetime Member
NCM Sinkhole Donor
