Help Request
Thread Starter
Heel & Toe
Joined: May 2006
Posts: 18
Likes: 0
From: Henniker NH
Help Request
I would like to contact the moderators to see if I can clear up a site access issue. A PM is fine. The site returns an Error 1005 message when I try to log in one of my Microsoft Surfaces.
Thanks
Thanks
IB Staff
Joined: Feb 2009
Posts: 10,556
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Race Director
Joined: May 2006
Posts: 18,597
Likes: 2,540
Have you read this. I would assume it's an issue on your device.
+4Error 1005 on Microsoft Surfaces usually indicates a network, permission, or installation failure, often appearing as "Access Denied" (web), or during App/Software updates (e.g., Zoom/Office). Fixes include disabling VPNs/proxies, running installers as administrator, clearing the Microsoft Store cache with wsreset.exe, and ensuring Windows is updated. Troubleshooting Steps for Error 1005 on Surface:Network/Access Denied (Cloudflare/Website Issues)
isable VPN/Proxy: Turn off any VPN or proxy server, as these can trigger blocked access errors.Check Time Settings: Ensure system date and time are set to automatic.Clear Browser Cache: Clear cache and cookies in your web browser.Application/Update Installation Failures:Run as Administrator: Right-click the installer file (e.g., for Office or Zoom) and select "Run as administrator".WSReset: Press Win + R, type wsreset.exe, and hit Enter to clear the Microsoft Store cache.Check Permissions: Ensure you have appropriate user rights and User Account Control (UAC) is enabled.System Maintenance:Force Restart: Hold down the power button for 20-30 seconds to clear the hardware cache, which can resolve stubborn errors.Windows Updates: Run Windows Update to patch any potential software conflicts. If the error persists during a system recovery, it may indicate a corrupted installation medium or file system, requiring a new recovery image.
+4Error 1005 on Microsoft Surfaces usually indicates a network, permission, or installation failure, often appearing as "Access Denied" (web), or during App/Software updates (e.g., Zoom/Office). Fixes include disabling VPNs/proxies, running installers as administrator, clearing the Microsoft Store cache with wsreset.exe, and ensuring Windows is updated. Troubleshooting Steps for Error 1005 on Surface:Network/Access Denied (Cloudflare/Website Issues)
isable VPN/Proxy: Turn off any VPN or proxy server, as these can trigger blocked access errors.Check Time Settings: Ensure system date and time are set to automatic.Clear Browser Cache: Clear cache and cookies in your web browser.Application/Update Installation Failures:Run as Administrator: Right-click the installer file (e.g., for Office or Zoom) and select "Run as administrator".WSReset: Press Win + R, type wsreset.exe, and hit Enter to clear the Microsoft Store cache.Check Permissions: Ensure you have appropriate user rights and User Account Control (UAC) is enabled.System Maintenance:Force Restart: Hold down the power button for 20-30 seconds to clear the hardware cache, which can resolve stubborn errors.Windows Updates: Run Windows Update to patch any potential software conflicts. If the error persists during a system recovery, it may indicate a corrupted installation medium or file system, requiring a new recovery image.
