RedC6Jezybel

I just wanted to let you all know of a situation I had with PartsForYourCar.com. I received a center storage console for my C6 from my nephew for Christmas. It was opened on Dec 25th so that was the first time I had seen it. I already had a storage console for my car so I did not need a second. I contacted PFYC on the 15th of Jan asking if I could exchange it for another item. I had to email them several times to finally have them find the order(not their fault). When they found the order they told me the order went in Nov 27 and that they could not do anything for me. Even though I did not even receive it until Dec 25. I did not want a refund, just to exchange it for a SS Exhaust cover for the Corsa Exhaust. This would cost three times more than the console and I would think it would be to their benefit. But NO, they would not do anything, they just pointed out that I had waited for three weeks after Christmas to contact them. I may be wrong, but I think it would be an easy decision to accept an exhange in this case. Most stores will accept exchanges for at least 30 days after Christmas.
I have never had any trouble with suppliers like West Coast Corvettes, MidAmerica Motorworks, and others. I guess I will do business with them and not with PFYC.com!

jacques

I was just thinking about placing an order with them. Most retailers allow until the end of January to make returns or exchanges. I'll likely go to Mid-America instead.

Silvert

Seems like thirty days would be more than reasonable.......

Mel 2001

Does any one know what there printed policy on returns read?

RedC6Jezybel

They told me they had extended their normal 30 day return policy after Christmas and that their customers appreciated this extension. Evidently they count the 30 days from purchase and not from receipt. I guess I need ESP to know what is in the Christmas gift to know if I will want to exchange it or not prior to opening it!!

V8 Juice

Your request seems reasonable and I've had good experiences with pfyc. Try emailing Kevin Li ay pfyc, kli@pfyc.com, and explain your situation. Kevin is a Forum member and has a C6 and might try a little harder to resolve your situation.
Sorry Kevin, your good deeds are coming back to haunt you!

serendipity

Why did you wait 3 weeks to try to exchange it?

Seems silly of them to risk bad publicity over a few extra days or weeks after christmas, but personally I think you bear some personal responsibility in this case.

Guitarstar

Before we throw a company under the bus.
I ordered two GM C6 Flag emblems from them & received
them in good condition with no issues.
Perhaps a forum member would be interested in buying it from you.

2005ArcticWhite

RedC6Jezybel

I was out of town for a large part of the period after Christmas and when I returned I tried to get the details on the sale from my nephew but he could not locate the info. Then I did contact them well within a 30 day period from receipt of the gift.

Don LT-1

I've also had good experiences with this company. Ordered a number of items and they have been first class. Of course I have not tried to return anything.

FAsnakes

I will not do business with this company until this is resolved (or explained).
Thanks for the feedback.

Redshift

Hi folks:

Lots of you old-timers and many newer members have done business with us many times in the past. I'd like to think we are one of the best companies to do business with, and many people have told us that. Mike Lewis, owner and co-founder of PFYC.com sent this customer a letter the other day. I will paste the entire thing here without omission or editing:

As an additional point of interest, please also consider that this customer is not the original purchaser. When asked for the name of the gift giver, the customer's answer does not match the person who supposedly purchased this from PFYC.com. Even if the above issue of being past our return date had not been an issue, it may have been difficult for us to accept a product that does not seem to be coming from the original purchaser or even gift giver. Regardless, we did explain our returns policy clearly and as always, it is and always has been posted on our site for anyone to read prior to purchasing.

PFYC is not and has never been in the business of deceiving our customers. How would we be able to stay in business for almost 8 years and have tens of thousands of loyal customers if we did?

Hopefully this clarifies things for anyone reading.

Good night

jacques

Thanks for providing your side of the story.

Perfect Light

I wanted to add that we've done business with PFYC for a very long time. In fact, they were sponsors of our car club in 2005 and are likely going to sponsor us again in 2006. We have personally ordered numerous items, as have most of our members and we've never once had an issue. (But we've never dealt with gifts.) We love PFYC and have nothing but awesome things to say about them. When we're looking for something, that's the first place we always go look. PFYC is certainly one of the best companies out there.

2bubbas

Enough already!

savewave

I've deleted most of the inappropriate posts on each side of the issue and am locking the thread because they are in conflict with Forum rules on a thread involving an unresolved dispute:

http://forums.corvetteforum.com/show...1&forum_id=109