When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
Hello everyone, has this ever happened to you where you requested services from a vendor, agreed on a price, and later was told by that vendor he does not think he can meet your expectations, then he refunds your money in anger, 8 months later you try to contact him that you want some of his work of the shelf from him and he tells you DO NOT CALL ME, DO NOT EMAIL, DO NOT EVER CONTACT ME, I DO NOT WANT TO DO ANY WORK FOR YOU.
Here is what happened, last year in April I contacted a hoodliner airbrush artist Steve Ray from Airbrush Inc. that does great work and I considered him as Pablo Picasso who can do anything and has done some of our forum members hoodliners. elegant and Jagaramajan.
I wanted a replica of a photo I took of my car with the background on the entire hoodliner and was given a price for full color photo replicated on the hoodliner. I was told he is all booked up and there is a 4 month wait. In September I contacted him for this and gave him this photo and because there was so much detail in this photo the price jumped from $1,500 up another $1,000 to $2,500. After admittingly agreeing with him that was true and I wanted this to be near perfect I gave him my credit card for the full payment of $2,500 to get started. A week goes by and a couple of phone conversations he stated to me if I wanted it to be near perfect the price would have to go up in price by another $8,000 to a tune of $10,500 for a hoodliner? I told him sorry but that is just way too much for me to spend on a hoodliner that will be seen at cars & coffee and car shows only when the hood is open. He refunded my money without even starting on it and life went on.
A couple of weeks ago I contacted him again by email to get a price on one of his hoodliners that he has done in the past and on his website that is very simple with just the corvette flags painted in color, some flames and a jake skull. A week goes by with no reply I decide to call him. His phone conversation was the opposite of pleasant and he told me DO NOT CALL ME, DO NOT EMAIL, DO NOT EVER CONTACT ME, I DO NOT WANT TO DO ANY WORK FOR YOU.
I can see he is fuming that he had to pay 3% surgarge on running my credit card, that comes to about $72, you can get a nice steak dinner for 2 on the east coast for that.
What ever happened to customer service? He is a baller doing great work and has lots of customers, so he does not need my business and money.
Has anyone here been denied giving money into a vendors pocket because of some misunderstandings in the past?
Just a word of caution if you are thinking of doing business with Steve Ray from Airbrush Inc. don't get on his bad side because he will refuse doing business with you going forward.
This is the hoodliner I wanted originally last year that he refused to do and will never be.
I don’t see the problem. The guy is in business for himself and a creative one at that. His decision that he does not want to do business with a particular customer for whatever reason is his decision, I think.
I’ve known more than one businessman who has decided not to deal with a particular customer if he doesn’t want to.
One of the most important attributes of a successful business owner is to be able to tell early on who you can work with and not to waste your time on folks you can't for whatever reason. The guy that started me out in my 30 year career said it this way. The difference between a real egg and a china egg is that the china egg feels like an egg and looks like an egg but you can't eat it. And early on he congratulated me on being able to tell the difference in an industry where the wrong client can waste an awful lot of your time and make you ultimately unsuccessful. That didn't or doesn't make the china eggs bad people or even lesser people than the real eggs, but sometimes you simply can't work with someone else for reasons that are nobodies fault.
Sometimes in business you get a feel for what customers expectations are, and its simply not worth your time to deal with it.
With that said, that doesnt mean his response to you was proper, but it may be rooted in unrealistic exceptions??
Sure understood, and when my 1st custom hoodliner was not going to get done I simply asked for a simple off the shelf hoodliner that he already has, whats wrong with that. its already made, just put in box and ship.
05-17-2018, 12:15 AM
Denied services by an Airbrush artist?
