Southern Car Parts problems?
Thread Starter
Melting Slicks
Joined: Jan 2014
Posts: 2,192
Likes: 381
From: Lunenburg MA
Southern Car Parts problems?
I ordered a set of door panels from Southern Car parts. They sent me one panel, but not the other and nothing about being backordered. They are not returning emails or phone calls. Anyone else having problems with them? A couple more days, then I'm calling the credit card company. No way to run a business.
Follow-up: I contacted them through the forum and got a quick response. Here's hoping it gets resolved.
Follow-up: I contacted them through the forum and got a quick response. Here's hoping it gets resolved.
Last edited by jv9999; Dec 4, 2020 at 10:55 AM.
Melting Slicks
Joined: Mar 2016
Posts: 2,778
Likes: 580
From: Langley BC
I got some DBA rotors from them, they ended up being backordered for quite some time. However, SCP was very good at communicating with me by email about the staus and asking if I wanted to continue to wait. In the end aftwr a 6 week wait I got my rotors and all is well. Of course I didn't want to wait but, have no ill feeling towards SCP, they offered good service and commicated with me. The only issue is I could not reach them by phone, but got very quick email replys to my queries.
Drifting
Joined: Apr 2020
Posts: 1,925
Likes: 610
From: Orange, CA
https://www.corvetteforum.com/forums...parts-com.html
They refuse to reply to anyone on the forums. In fact, while this thread was going on someone tried to point them in that direction to address the issue, and instead they decided to bump one of their "sale" threads.
I've absolutely zero experience with them, but just from that I'm not fussed. At a bare minimum their customer service skills need serious help.
They refuse to reply to anyone on the forums. In fact, while this thread was going on someone tried to point them in that direction to address the issue, and instead they decided to bump one of their "sale" threads.
I've absolutely zero experience with them, but just from that I'm not fussed. At a bare minimum their customer service skills need serious help.
Advanced
Joined: Nov 2019
Posts: 79
Likes: 14
I had an order that was placed just before the pandemic got into full swing and contacted the SCP Parts a few times following up before cancelling my order. My money was promptly refunded upon request with no hassles.
The communication only occurred at my prompting.
All that said, I don't really feel too critical of them other than for the sluggish communications. I think this business,like many others, is struggling to adapt to current conditions, Some are better at it than others.
I think before ordering anything from them online, I would call or email to see if what I want is actually in stock or available.
The communication only occurred at my prompting.
All that said, I don't really feel too critical of them other than for the sluggish communications. I think this business,like many others, is struggling to adapt to current conditions, Some are better at it than others.
I think before ordering anything from them online, I would call or email to see if what I want is actually in stock or available.
Melting Slicks
Joined: Feb 2015
Posts: 2,069
Likes: 262
From: Park Ridge New Jersey
https://www.corvetteforum.com/forums...parts-com.html
They refuse to reply to anyone on the forums. In fact, while this thread was going on someone tried to point them in that direction to address the issue, and instead they decided to bump one of their "sale" threads.
I've absolutely zero experience with them, but just from that I'm not fussed. At a bare minimum their customer service skills need serious help.
They refuse to reply to anyone on the forums. In fact, while this thread was going on someone tried to point them in that direction to address the issue, and instead they decided to bump one of their "sale" threads.
I've absolutely zero experience with them, but just from that I'm not fussed. At a bare minimum their customer service skills need serious help.
Not corvette mods bad, but I'll take my business elsewhere, not worth the aggravation
See how poor customer service affects them, maybe they'll smarten up
The wuhan flu is no excuse unless they're out of business. Phone, email, etc still work
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Team Owner
Joined: May 2000
Posts: 53,833
Likes: 5,641
From: Plantation Florida USAF(Retired) 1966-1990
U.S. Air Force
St. Jude Donor '05 thru '26
NCM Sinkhole Donor
Just like all business cut there staff, working from home, glad you got it resolved have doing business with them for years with never problem when I had my C4, and now with my C6.
Safety Car
Joined: Dec 2009
Posts: 4,363
Likes: 430
From: Birmingham Al
Lets add one more to the list of hard to do business with (Corvette MODS ) . I have before I learned better ordered -3-4 different parts to this day don't know what they fit not what I ordered for sure and they tried to do a bate and switch once : Well we don't have the one you ordered for $50.00 but we have another one just like it for $100.00 . and had to call them and tell them to take down the add. for the $50.00 part they did not have . Then they wanted to say the parts I had were the right parts one was a C-4 dip stick it was 2 ins. shorter that the one I had in my hand .Just saying .... I could go on ...
Melting Slicks
Joined: Jun 2011
Posts: 2,384
Likes: 385
From: Leland , North Carolina
I ordered a set of door panels from Southern Car parts. They sent me one panel, but not the other and nothing about being backordered. They are not returning emails or phone calls. Anyone else having problems with them? A couple more days, then I'm calling the credit card company. No way to run a business.
Follow-up: I contacted them through the forum and got a quick response. Here's hoping it gets resolved.
Follow-up: I contacted them through the forum and got a quick response. Here's hoping it gets resolved.
Le Mans Master
Joined: Dec 2017
Posts: 5,627
Likes: 3,333
From: Virginia
2021 C5 of the Year Finalist - Modified
St. Jude Donor '21-'22
RPI design, Southern car parts, and PFYC (parts for your car) are all the same company(all three are forum vendors), Their customer service is appalling. I had some luck with their custom painted stuff (they are upfront that these will take a long time). I don't think that any of them actually have anything in stock. They order from other vendors (and often have your order drop shipped) after you have placed an order with them on "in stock" items. If you can figure out where they order the part you want, you're much better off ordering direct. If you are having a major issue with them (and have posted here), you can ask the MODs to reach out on your behalf. That was the only way I got a response from RPI.