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Ecklers messed up my order

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Old Feb 20, 2025 | 09:54 PM
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Default Ecklers messed up my order

I ordered a door spring for my ‘68 from Ecklers about a week ago. To my amazement I received two packages from Ecklers. One was full of leather bags with a note from a guy named Frank discussing how he had received these bags instead of his order. The date on the letter was August last year. I was very confused. I opened the second box and it had my door spring in it.

I decided to call the phone number that Frank had left on the letter. After speaking with Frank, we kind of pieced it together at what I think happened is they had asked him to send back the leather bags. When he sent them back, they never opened the box and just put it back on the shelf labeled as door springs. When I ordered a door spring, I think somebody just grabbed the box and sent it to me. Again it’s kind of odd because I only ordered one door spring, but the box was large enough that it would’ve held probably 100 door springs if that’s what it was.

Just kind of an interesting story that I thought I would share.





Old Feb 20, 2025 | 10:06 PM
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Very interesting story to be sure.
However Ecklers lost my business a few years ago already.
Old Feb 20, 2025 | 10:58 PM
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In the end did Eckler make it right and send you the correct part? **** happens, not sure your point here….
Old Feb 21, 2025 | 01:47 AM
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Originally Posted by TorchZ51
In the end did Eckler make it right and send you the correct part? **** happens, not sure your point here….
I think he said he got the door spring also.
Old Feb 21, 2025 | 06:29 AM
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So what are the bags used for in the automotive world? What the hell are they?
Old Feb 21, 2025 | 09:51 AM
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shocking? why anyone uses them anymore is beyond me. there are so many more parts houses with better track records
Old Feb 21, 2025 | 10:48 AM
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ecklers is the absolute last place I go to when all else fails. I had terrible experiences dealing with them over the years, and basically gave up on them. your experience isn't even close to some of the horror stories that you might get from forum members if they ever admitted it.
Old Feb 21, 2025 | 12:14 PM
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Last time I used them...For some reason they printed my address as JUST my city and state- No street address!

Took me weeks to get it through someone's head- that is was NOT going to get to me... And it was their fault!!!
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Old Feb 21, 2025 | 01:10 PM
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Moved to Transaction Feedback.
Old Feb 22, 2025 | 07:30 AM
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Never have and now never will. Thx for post. How many leather bags on a 69 4 spd? ;-)

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