A great supplier experience
03-26-2010, 12:40 PM
#1
Drifting
Thread Starter
Member Since: Sep 2002
Location: Suwanee,Ga
Posts: 1,642
Likes: 0
Received 0 Likes
on
0 Posts
A great supplier experience
I bought a set of Bushings from Energy Suspension and managed to destroy one.
I called them up and asked about a replacement.
" No problem", no need to by the kit.
When I asked what the costs was: " No charge, we'll send it to you".
????? What? My bad?
That was last Friday and the bushing sits on my desk
I need to say that is the best customer service that can be asked for.
TJM
I called them up and asked about a replacement.
" No problem", no need to by the kit.
When I asked what the costs was: " No charge, we'll send it to you".
????? What? My bad?
That was last Friday and the bushing sits on my desk
I need to say that is the best customer service that can be asked for.
TJM
03-26-2010, 03:48 PM
#4
Safety Car
Always liked their product, have used them on a couple of vehicles with good results. They want return customers, a couple of bucks to have you buy again isnt a bad investment. They probly write off a bunch of "Customer Service" invoices each year.
Glad to hear they are keeping up the good work. I will be replacing my rear suspension bushings with their products soon.
Glad to hear they are keeping up the good work. I will be replacing my rear suspension bushings with their products soon.
03-26-2010, 03:57 PM
#5
Le Mans Master
03-26-2010, 04:24 PM
#6
Le Mans Master
Their service is the best. I ordered a kit from them and had it about 6 months before installing it. Well when I got ready to install it, I found I had lost one of the busings that went in one of the dog bones in the back. I called them and told them I lost it. Wanted a price for a replacement. He said no charge and shipped it out to me for free!! They are a good company.
03-26-2010, 07:08 PM
#7
Safety Car
Member Since: Dec 2007
Location: Sandhills of North Carolina
Posts: 3,616
Likes: 0
Received 5 Likes
on
4 Posts
They're one of the best!!!!
I've been doing my bushings a little at the time. Been dealing with a guy named Graham Slaughter. I couldn't be happier with their service and communication and their products.
I've been doing my bushings a little at the time. Been dealing with a guy named Graham Slaughter. I couldn't be happier with their service and communication and their products.
03-27-2010, 09:38 AM
#10
Drifting
Thread Starter
Member Since: Sep 2002
Location: Suwanee,Ga
Posts: 1,642
Likes: 0
Received 0 Likes
on
0 Posts
I called.. they answered the phone in two rings.. a human, and connected me to a fella, I was done with this in 5 minutes!!!
Unbelievable!
I am still waiting for a unnamed fuel cell company to call back... and this is for a $1,200 + purchase. All I have spoken with is a freakin' machine.
That gets frustrating fast.
TJM
