A great supplier experience
Thread Starter
Drifting
Joined: Sep 2002
Posts: 1,642
Likes: 0
From: Suwanee,Ga
A great supplier experience
I bought a set of Bushings from Energy Suspension and managed to destroy one.
I called them up and asked about a replacement.
" No problem", no need to by the kit.
When I asked what the costs was: " No charge, we'll send it to you".
????? What? My bad?
That was last Friday and the bushing sits on my desk
I need to say that is the best customer service that can be asked for.
TJM
I called them up and asked about a replacement.
" No problem", no need to by the kit.
When I asked what the costs was: " No charge, we'll send it to you".
????? What? My bad?
That was last Friday and the bushing sits on my desk
I need to say that is the best customer service that can be asked for.
TJM
Safety Car
Joined: Nov 2008
Posts: 4,328
Likes: 15
From: Jacksonville FL
Always liked their product, have used them on a couple of vehicles with good results. They want return customers, a couple of bucks to have you buy again isnt a bad investment. They probly write off a bunch of "Customer Service" invoices each year.
Glad to hear they are keeping up the good work. I will be replacing my rear suspension bushings with their products soon.
Glad to hear they are keeping up the good work. I will be replacing my rear suspension bushings with their products soon.
Le Mans Master
Joined: Jul 2007
Posts: 5,043
Likes: 8
From: Tampa Florida
Le Mans Master
Joined: Apr 2000
Posts: 5,713
Likes: 105
From: Manassas VA
Their service is the best. I ordered a kit from them and had it about 6 months before installing it. Well when I got ready to install it, I found I had lost one of the busings that went in one of the dog bones in the back. I called them and told them I lost it. Wanted a price for a replacement. He said no charge and shipped it out to me for free!! They are a good company.
Safety Car
Joined: Dec 2007
Posts: 3,616
Likes: 5
From: Sandhills of North Carolina
They're one of the best!!!!
I've been doing my bushings a little at the time. Been dealing with a guy named Graham Slaughter. I couldn't be happier with their service and communication and their products.
I've been doing my bushings a little at the time. Been dealing with a guy named Graham Slaughter. I couldn't be happier with their service and communication and their products.
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Joined: Feb 1999
Posts: 6,470
Likes: 2
From: levittown pa. usa Even a bad day with my `Vette, is better than a good day at work
St. Jude Donor '10
Thread Starter
Drifting
Joined: Sep 2002
Posts: 1,642
Likes: 0
From: Suwanee,Ga
I called.. they answered the phone in two rings.. a human, and connected me to a fella, I was done with this in 5 minutes!!!
Unbelievable!
I am still waiting for a unnamed fuel cell company to call back... and this is for a $1,200 + purchase. All I have spoken with is a freakin' machine.
That gets frustrating fast.
TJM
