I know I am probably the only one saying this and I hope I dont offend anyone. But mine does.

Since they quit making the single 10" enclosure, I decided they had good reveiws so I ordered the dual 10". I waited over 2 weeks to get it and it finally arrived today.

First off it is just a little rectangle box that I could have made in about a half hour in the garage.

Next it was made from little 1/2 inch MDF not 3/4 like they should be.

It has those cheap little radio shack terminals that I will have to replace since they are to small for any wire I would use on subs.

The subs will sit on top of the box since it is not recessed for them.

It doesnt even fit the car in any way. It sits in the hatch just like any $30 box you could buy at wal-mart. It measures 32" and my car is 34" it dont sink in the storage compartment it sits on top and takes up most of the space that my amps and nitrous were supposed to be in.

It just gets to me when I spend around $200 w/shipping and wait over 2 weeks for a custom box that is in no way custom, nor does it look like it. Also if its just a regular box why limit it to just 6" mounting depth (which limits speaker selection).

 

Sorry to hear that. They have gotten a few good reviews here. Personally I think they are ugly but that is personal and should not affect performance. You might want to check out the JL Audio stealth box. Unless you live in Florida..I would be happy to build you something custom.

 

Thanks, I wish I were closer. Im going to have to do something, Im already well above $2000 worth of stereo equipment and it will all look like a radio shack job if I use this box. You would think they would at least recess the speakers if nothing else. They just cut 2 holes in a board and put carpet over it.

 

sorry to hear that. It's good to have mixed reviews on this sub so people can make a more informed choice. Will they let you return the box?

 

They havent answered there phone. But I doubt it since they are calling this a custom box, there website says "NO". If they do take it back there website says shipping is nonrefundable and 15% restock fee. With me its not even so much the money as it is waiting over 2 weeks for something that belongs in the trash. Dont get me wrong, the money burns my a$$ to though.

At the time I ordered they didnt have any pics of the enclosure but now they do (that may be a pic of my box) It dont show the cheap terminals, and I wouldnt have ordered it if I saw that pic.

 

Just wanted to step in and defend myself from this attack. A bit of advice, if you have a problem with a product from any place for that matter, you should work it out between yourself and the other party instead of spreading a bunch of smack on a message forum. I believe there is a term for that.

With that said, This was a c4 box. I don't have a c4. I can only work off of dimensions that were provided to me by other c4 owners of which I fully trust as reliable sourcse. That box was a true custom box. Only the second box of that particular design that was built. Much different than the C5 boxes we do all the time so please don't generalize my company based on that. I can't make everybody happy all the time. I bust my butt to try to help guys out and this is the thanks I get. If you would have communicated at all to me, then I would've been much abliged to help you out with correcting the problem. All you gotta do is say hey, my box needs to be 2 inches wider or whatever and I'd build another and stretch it out for you. But now you've kinda t'd me off by degrading the build quality of the box. Send it back if you like. If all you're worried about is getting your money back, I will do so. It's obvios I'm never gonna make you happy no matter what. Somebody else would kill to have a box like that. I'd rather send it to someone who would be grateful to have a nice box than all your complaining and bashing.

I told you when you ordered--that the box would be taller like that and that I wasn't making any more of the kind that went down into the C4's side storage areas. I had a twin to your box here that was ready to ship and I offered to take pics of it e-mail them to you so you could see what it would look like. But you said naw I didn't need to do that. I wish I would've anyway and maybe could have avoided all this confusion. The 6" depth on that box is more than the side storage box I used to make so I dunno what that is about. Recessing the sub will only decrease the mounting depth.

And don't give me hard time about the time frame either. You have absolutely NO idea how much stuff we have going on and how many boxes we are trying to get out the door in the limited time frame and limited facilities we have to work in. I shoulda just refused to do it in the first place considering all the other stuff we are backed up with. I truly didn't want to do it anyway because it slows down our production stuff to try to squeeze in a custom jobber and all the added pressure. It didn't take 2 weeks to build it. It took about a week before I could even get to it. I know you don't understand why I can't just drop everything I'm doing and do your box right away. But there are others waiting patiently in line in front of you and that's the way it is.

And If you called here, then you could have just left a message. I have a machine bro. So I don't wanna hear all that about not answering the phone. When I am in the shop with the table saw and compressor and router all going at once and my heaing pretection on, it's very hard to hear the phone ringing Duh. I believe it states that right on the website next to the phone number. We are not a huge corporation with a dozen secretaries ready to pounce on every call. That's what e-mail is for so I can answer any questions when I get to my pc and have a chance to go thru them. We are just a small shop trying to make some boxes to put food on the table. Not some 24 hour tech line with a warehouse full of custom boxes ready to pull off a shelf and load on a truck.

The terminals on the box can be swapped out with any kind you'd like to put in it. They are the same kind that JL uses in their boxes. I'm not gonna order 500 terminals (my usual order) and pay 5-8 bux a piece for fancy *** gold terminals, that would be retarted--do the math, that's a lot of cash to drop for terminals. The ones that came in the box work fine and nobody has ever had a problem with them except you. It sounds like you just want a buch of stuff to complain about without offering any positive suggestions or ways to improve the current design.

All I wanted to do is add some c4 boxes to the lineup to help out some of the other guys that don't have the time or tools to do it themselves, but if it's going to be impossible to make anyone happy, then I will stick with the C5 stuff. I know the c5 guys like their boxes. Ask pyro and some of the others.

 

I have a quick question. What is so custom about a rectangular enclosure made out of MDF? It is what vette-rookie says it is right? .5" mdf in a rectangle....sorry I see nothing at all custom about that. Made it is not in your line up so you can call it custom from that point of view? But still...a rectangle box custom? That is an hour job...1.5 with carpet at the very most and three smoke breaks.

 

why did you discontinue the box that snoopdan helped get going?

 

I got my c5 subthump box... and I like it. There's always someone who is going to complain... so take this for what it is.

 

It wasn't a exactly a rectangular box. It had angles on both the front and the back. I can build a rectangular box is 15 minutes tops . I personally build over 600 boxes a year and consider myself pretty handy with a saw and some mdf. This one was not a rectangle. Here's what the box looks like--A little more involved than what he is calling a rectangle. I don't know any wal-mart that carries a box like this. Plus I don't smoke. It's bad for you, ya know



I thought it looked pretty darn good when I got done with it. If anyone can build that in 30 minutes, then they are hired. You can start monday.

Here's one I did for a 12 in vinyl.



Both those take more than a couple hours--especially the vinyl because that has to be sanded like crazy so it doesn't show seams under the vinyl.


As for the box that snoopdan helped me with--A couple things. First, I started getting more and more c4 guys wanting a dual box than the single 10 box. So that made the single box even harder to sell because they were holding out for the dual. And second, the single 10 box was very difficult to make. It has like 12 pieces in it and they all had angles and bevels and different sizes.

Which if I could set up and make a whole bunch of those boxes at one time, it wouldn't be a problem. I'd spend some time and build some jigs for making the pieces more precise and repeatable. But for that low of volume, it didn't make sense to keep going with it. I've learned over the years, when you're busy, make what's hot and drop what's not. And in the spring of the year when we are swamped we have to be as efficient as we can and try to build more of what is selling. The c5 stealths have been absolutely amazing. Just incredible. They have become my #2 or #3 box for sales volume now. Many thanks to lots of guys here . So when we're trying to build a stack of 20 c5 boxes, I can't interrupt that to fit in something custom unitl they're done. If I had more people and equipment, etc I could do it. I'd like to have a custom line and a production line. But I'm just not blessed with that right now. We do what we can. I try to help as many guys as humanly possible in the amount of time that we have. And for the ones we do help, we give it everything we've got and if that's not good enough, then at least I know we tried our best.

 

Now I can how it can take a little bit more time than a rectangle enclosure.

 

Some people just like to complain. We have the same problem in our industry. The people that don't want to see any pictures or do a little research on what they are buying create the biggest problems. Your return policies are clearly stated on your website and this guy is complaining after the fact about your return policies. Guys like that will never be happy and expect everything for nothing. Personally I don't know how you can build a one off of anything and charge only $200.00.

 

Steve, just let it go. Everyone that I have talked to likes your boxes. I love mine. You gave me a great product for a fair price & your a greatguy that tries to make what the people want. Some folks just can't be pleased. You answered all my questions, and kept intouch during the build and wanted feed back after the install. In this day and age that is the exception not the norm. So don't sweat it!

 

this sound like a bad case of poor communications.

my bigger concern, tho, is the way in which subthump comes out cussing and swearing in a public post. That is not very professional.

 

Damn, I tried. Took me 31 minutes
Look like a quality box to me. I cannot atest to subthumps quality since my sub box is a q-logic (your killing me scott-fx, ) I have mentioned you in quite a few threads since they were all positives feedbacks. Please keep it clean, two wrongs don't make a right (although, it can make make one feel better )
Jay

my q-logic box

 

After I had a day to cool down from the disappointment I will tell you why I made the public post.

I made this post to let others know what to expect. I have seen several c5 owners say there boxes are great and would agree they look very nice and stealthy. You said yourself that this was only the second box like this you made. It is not the caliber of the C5 box, and people should know that.

I didnt need to see pictures because snoopdan already explained how the box was concieved and had many pics of it. You said they changed to a dual sub. I asked, "does that take into account the ABS in the drivers side compartment?" You said yes it sits right above it. I guess that is true, but it was misleading based on my question. It sits above it, sure ( in the hatch like any box). That is not my idea of custom. Snoopdans was custom, the c5 boxes you have are custom. Many of your products are probably very good. you get very nice reviews on this forum. Thats why you got my business.

On the same token if everyone ONLY posted great reviews even when they are not happy. This forum is pointless. I appreciate it when someone tells me about a product that might not be up to par. If you are a member of a forum for whatever your car or hobby is, Im sure you would appreciate the same.

As I said before it is not about the money! You can keep it. Also your answering machine must not work because after several times calling and letting it ring 15 times, it didnt answer. That is when I decided I would post.

If you are a small business trying to make ends meet as you say, im sorry, my post might have been a little harsh. Maybe I should have said new c4 enclosures suck. If you really gave this box a true effort and didnt just throw it together, once again Im sorry. Maybe my expectations were to high from looking at the other enclosures on your website and seeing happy customer reviews.

Im really not hard to please. Maybe you should raise the price of your C4 enclosures and do things such as 3/4" mdf, better terminals, go back to more of a stealth design, or if it does just sit in the hatch recess the subs since clearance isnt an issue there. I would have gladly paid double the price and been very happy with the product. Im sure many other vette owners would as well. I like many other Vette owners know that NOTHING is cheap with vette parts but do expect good quality. If nothing else give both options, the cheaper version and the good version.
If you didnt want to do the job, then you should have told me that and I would have gone elsewhere. As a customer, I dont know your personal situation, your troubles, or heart aches, and I should'nt. Thats all I am is a customer that pays for goods and services, and expects what he pays for. My clients dont care about my problems either, and I understand that. I think Bogus is right, better communication would have helped this situation.

 

holy geez, not even looking for a box but won't be looking at a vendor with this kinda attitude.
that was far from an attack man, just
he has every right to post his thoughts, he's paying the money and you basically are fulfilling a contract with him. if i had seen a pic of the box first without your rant, i'd have said he overreacted a little...still he did not do anything inappropriate. having seen your rant first... makes you sound like a high school kid...i don't know your age but if you are of high school age an have this much going for you, you need to drop that attitude fast. if you're not of high school age, you might wanna work on your anger management skills....maybe watch the Adam Sandler movie

 

I edited my title to be fair. I have no animosity against Steve or his company. (just that particular product) He seems like a very nice guy over the phone. I guess the lesson to be learned for both of us is Communicate better. I should have been more specific in my questions, and maybe he could have been a little more specific in his answers. I gave the box to a co-worker with a 92 and he was very happy.

Im going to get some fiberglass and try to make one of those Q-logic boxes like knewblewkorvette.

 

Agreed. I think you can chalk this one up to communication and maybe differences in expectations. I take pride in the work I do in hopes that every piece is well liked when it is received by it's owner. When somebody doesn't like it (although extremely rare) I take it very personal and it really bothers me. And when someone came out and says my whole company sucks, then that made me quite angry at the time as you can imagine. Looking back, it's easy to see the overreaction on my part and I apoligize for that. I'm not a bad guy or some high school kid with no manners--just got a little defensive is all. I'm sure everyone has had an experience or two like that. I truly am glad you found a good home for the box and hope your custom q-logic box turns out well.

On a side note, if my phone keeps ringing past 4 times, that means my pc is dialed in--which I have to be online several times a day to take orders, reply to messages, and print shipping labels. Chances are good that if you would've tried back a little later, you would have gotten ahold of me. Unfortunately, due to the location (way out here in the cornfields), dial-up is all I can get. Satellite just came available, but is quite expensive and I haven't had time to research that yet.

 

Great to see some understanding and that communications improved.