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I would have told them to leave as soon as they started making comments like that...there are other windshield companies out there.
That being said, since they are being so unreasonable, do you really want to keep on dealing with them over a broken trim piece? I would just buy a new one and let it go. If you are that pissed then contact the BBB and let them know about your experience with these idiots.
Your first mistake was not telling those low-lifes to take a hike when you heard the comments.
From: Arlington Va Current ride 04 vert, previous vettes: 69 vert, 77 resto mod
too late to do anything now....next time just send them on there way if the attitude comes out.....reminds me that last week i stopped for sub sandwich, i order a sub and a girl starts to make the snadwich cuts the roll in half, at the same time one of the workers (a guy) comes out of the bath room with a mop in his hand and goes into the kitchen area and then comes out and squirsts some handsantizer on his hands, tells me it will be $7 and takes my money and gives me change. he squirts some more hand sanitizer on his hands and starts to put the lettuce on the top of my sandwich..... I said " wait a minute guy you just came out of the bath room carrying a mop, i can't handle you making my sandwich", he replies "what i washed my hands and used hand sanitizer twice", my reply " Your grossing me out man", his retort " what you want her to make the sandwich with a new top"...my reply "YES"! he grumbled something under his breath and walked away.... i left the girl a $2 tip
report them and if you wanted to really **** them off, call them from a few pay phones and schedual glass replacements on some high priced vehicles at some fake addresses....... paybacks are a beatch...... i have had a fair deal of idiots do work for me and i just get them back some how..... nothing too brutle just being a pain that's all...