Willcox update
Thread Starter
Pro
Joined: Apr 2004
Posts: 594
Likes: 0
From: Gotham City CA
Willcox update
In a previous post I advised against buying from Willcox due to a problem a couple of years ago. Willcox contacted me and is going our of their way to make it up. I bought one hood insert then and had problems with quality and return postage. They are now sending me TWO new inserts at no extra charge, paying back the postage it cost me before plus extra and covering return postage.
New rating:
Willcox
New rating:
Willcox
Melting Slicks
Joined: Aug 2002
Posts: 3,334
Likes: 4
From: Midland TX
I like dealing with Willcox. I have had issues with some orders taking a while to get filled but I don't think it was totally their fault. They have to order parts from other sources.
I think they will do their best to fix a problem if they can.
I give them and they are my preferred Corvette parts supplier.
Glad you got your problem worked out CoolShark.
I think they will do their best to fix a problem if they can.
I give them
and they are my preferred Corvette parts supplier.Glad you got your problem worked out CoolShark.
Race Director
Joined: Nov 2002
Posts: 12,142
Likes: 54
From: Taylor Michigan
In a previous post I advised against buying from Willcox due to a problem a couple of years ago. Willcox contacted me and is going our of their way to make it up. I bought one hood insert then and had problems with quality and return postage. They are now sending me TWO new inserts at no extra charge, paying back the postage it cost me before plus extra and covering return postage.
New rating:
Willcox
New rating:
Willcox
and aware of lost business from improper handling. My question now is why didn`t they help you 2 years ago?
Thread Starter
Pro
Joined: Apr 2004
Posts: 594
Likes: 0
From: Gotham City CA
Evidently I never got through to the "top dog." At the time, he was out a lot due to iillness. He has assured me he has taken steps to correct the problems for future customers. I prefer to give the benefit of the doubt.
Le Mans Master
Joined: Jun 2002
Posts: 8,339
Likes: 24
From: I can walk to MA
I've bought from them and was pleased with product, price, and delivery.
HOWEVER ,,,, There were TONS of complaints about their "customer service"
before they became a forum vendor.
It doesn't surprise me what happened back then ,,,, and it doesn't
surprise me now that they are trying to clean up the mess(es).
Well, good for you and good for them. Hopefully problems like this are all in the past.
HOWEVER ,,,, There were TONS of complaints about their "customer service"
before they became a forum vendor.
It doesn't surprise me what happened back then ,,,, and it doesn't
surprise me now that they are trying to clean up the mess(es).
Well, good for you and good for them. Hopefully problems like this are all in the past.
Melting Slicks
Joined: Jul 2005
Posts: 2,740
Likes: 3
From: Aurora Ontario
I only buy from Willcox and I'm up here in Canada. I trust them 100%. I've never had a problem. I remember the first order I placed. Entire interior...I told them what I wanted and they told me what I needed. Nothing worse then not having everything to do a proper install.
As a matter of fact back before they were a member I directed them to this site.
Jim
As a matter of fact back before they were a member I directed them to this site.
Jim
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Melting Slicks
Joined: Apr 1999
Posts: 2,675
Likes: 13
From: Sudbury MA
No one is perfect and everybody makes mistakes but the measure of a good vendor , in my opinion, is how they rectify their mistakes.
I have never had a problem with Wilcox and would use them again.
Last time I looked, I was not perfect and when I screw up I want people to give me a chance to make it right.
Glad it worked out for you.
Kurt
I have never had a problem with Wilcox and would use them again.
Last time I looked, I was not perfect and when I screw up I want people to give me a chance to make it right.
Glad it worked out for you.
Kurt
Racer
Joined: May 2002
Posts: 372
Likes: 11
From: Abilene TX
I just ordered $600+ from them today. They were to get back to me on total amount,I called back once for the total and was told they would call me back again. Still waiting 10 hours later. No big deal, but they didn't do what they said they would.
Le Mans Master
Joined: Nov 2001
Posts: 8,788
Likes: 1,937
From: LONG ISLAND
2025 C3 ('68-'73) of the Year Finalist - Unmodified
2024 C3 of the Year Finalist - Unmodified
2023 C3 of the Year Finalist - Unmodified
In a previous post I advised against buying from Willcox due to a problem a couple of years ago. Willcox contacted me and is going our of their way to make it up. I bought one hood insert then and had problems with quality and return postage. They are now sending me TWO new inserts at no extra charge, paying back the postage it cost me before plus extra and covering return postage.
New rating:
Willcox
New rating:
Willcox
a big
to WILCOX !!
Instructor
Joined: Sep 2006
Posts: 240
Likes: 58
From: Jacksonville, Florida
So far I have had a pretty good deal with Willcox, except for my last order. They backordered me a flasher and fuse set...no problem right?... Ok so I pay for the order AND shipping of the stuff that they do have....a few weeks go by and the I get the flasher and fuse set and ANOTHER charge for shipping... this time the shipping is more than the part. I know that it is not there fault that the part was back ordered, and they have no control of shipping prices, but they shipped it priority without calling me first. If I had know that I was going to pay AGAIN for shipping, I would have ordered more stuff from them. I am seriously considering ordering from Riks......
Le Mans Master
Joined: Nov 2001
Posts: 8,788
Likes: 1,937
From: LONG ISLAND
2025 C3 ('68-'73) of the Year Finalist - Unmodified
2024 C3 of the Year Finalist - Unmodified
2023 C3 of the Year Finalist - Unmodified
So far I have had a pretty good deal with Willcox, except for my last order. They backordered me a flasher and fuse set...no problem right?... Ok so I pay for the order AND shipping of the stuff that they do have....a few weeks go by and the I get the flasher and fuse set and ANOTHER charge for shipping... this time the shipping is more than the part. I know that it is not there fault that the part was back ordered, and they have no control of shipping prices, but they shipped it priority without calling me first. If I had know that I was going to pay AGAIN for shipping, I would have ordered more stuff from them. I am seriously considering ordering from Riks......
BULLDINKY POOOP ........don't pay shipping 2x's for the same order, it was their fault it shipped incomplete........call & ask for a credit, i'm certain it was an oversight !!!
Thread Starter
Pro
Joined: Apr 2004
Posts: 594
Likes: 0
From: Gotham City CA
I just got my two hood inserts, a check refunding the old return postage and a postage-free label to return the old inserts by 2nd-day air. I suggest if you have a problem like double postage, contact Ernie. Worked for me. 
Instructor
Joined: Dec 2006
Posts: 207
Likes: 0
From: Keller TX
I've ordered a couple of times with them recently. My only complaint is the guy taking the orders over the phone....bad phone skills for sure.
I used to manage a large call center....bad phone skills/service really bugs me.
I used to manage a large call center....bad phone skills/service really bugs me.
Racer
Joined: May 2005
Posts: 339
Likes: 10
From: Mauriceville TX
Yesterday I received my 3rd order from Wilcox. One of the items in my last order was a window lift rebuild kit. Opened the box...no window lift rebuild kit to be found. I called Wilcox, Perry I think, told him about the missing item and he said he'd take care of it.
I've spent alot of money on items from Wilcox...both interior and exterior items, and I couldn't be more satisfied. Most of the time the prices can't be beat.
I'll post again when I get my window lift rebuild kit.
I've spent alot of money on items from Wilcox...both interior and exterior items, and I couldn't be more satisfied. Most of the time the prices can't be beat.
I'll post again when I get my window lift rebuild kit.
Le Mans Master
Joined: Jan 2006
Posts: 9,192
Likes: 27
From: Boca Raton Florida
I have been ordering car parts for years and a lot of othr stuff too, had a few problems now and then, Overall it has been good, the vendors made it right. When I had customers mostly they understood sometimes screwups happen. What is important is how it is handled after the screwup, anyone can look good when things go right. Sounds like Wilcox got the message and is taking care of business
Racer
Joined: May 2002
Posts: 372
Likes: 11
From: Abilene TX
I got an e-mail from them concerning my previous post. Thought I was asking for prices. I don't give credit card info and mailing address when inquiring about prices. I answered them back stating what I wanted. It's no big deal as I stated and it looks like they are reading the forum and taking care of business. And I haven't forgot that they are giving me a special price on the din radio bezel because I am a forum member.
Thanks Wilcox.
Thanks Wilcox.