Restocking fee? Really!!!?? Lol
Team Owner
Joined: Jul 2008
Posts: 23,419
Likes: 22
From: In limbo
St. Jude Donor '13-'15, '17 thru '22
As others have said, it depends on the nature of the deal. The vendor at a show that gave a '63 owner the wrong cable should take it back without any restocking fee, he is out nothing. The other extreme is special order stuff, when I special order, I just assume I can't return it. If the vendor will take it back and give me 80% credit, I am 80% ahead of the game. Of course, there is a vast sea of possibilities in between.
Safety Car
Joined: Sep 2002
Posts: 4,971
Likes: 9
From: The reason time exists is so everything doesn't happen at once
I can understand a restocking fee for a special order or custum part, but for general merchandise charging a RF is a ripoff. As someone else pointed out, no major bricks and morter retailer would consider such a fee. As for mail order, there's a very well know retailer in Maine (I won't mention names because they're not a supporting vendor) who will accept returns, no questions asked. That policy obviously serves them well as it Looks Like they've Been around for about 100 years.
Le Mans Master
Joined: Mar 2001
Posts: 6,640
Likes: 287
From: Ann Arbor Michigan
That happened to me with a case of oil filters from one of the GM internet parts suppliers. They sent me a "substitute" part instead of the PF-25 I ordered. When I told them I didn't want them and didn't order the "sub" they said I'd have to pay a 20% restock fee PLUS shipping to return them. After much back and forth "discussion" they agreed to take them back no charge, but I still had to pay shipping. I've bought a lot of GM parts from them, but they lost me as a customer for good. It's all about greed these days.
Gary
Gary
Safety Car
Joined: Apr 2000
Posts: 3,802
Likes: 61
From: Wichita KS
Ok so here's my $.02. If I cancel an order that has already shipped but not yet arrived, and the vendor is stupid enough to stop the shipment and have it sent back, he cost himself money not me.
He should have let the order get delivered, wait for the customer to return it then charge his restocking fee.
Next, if I return unopened parts which are regular stock items, I seriously doubt it is going to take the warehouse $20-$300 to put them back on the shelf. Not to mention the parts are in the same condition they were in as they were when originally shipped to me so they will be resold. No loss from a return to the supplier there.
Last, if I am sold the wrong parts through no fault of my own I do not expect to pay return shipping or a restocking fee. All I did was try to be a paying customer.
There, I feel better now.
BTW, I have never had any of the vendors that I deal with who are forum supporters charge me a restocking fee.
cc
He should have let the order get delivered, wait for the customer to return it then charge his restocking fee.
Next, if I return unopened parts which are regular stock items, I seriously doubt it is going to take the warehouse $20-$300 to put them back on the shelf. Not to mention the parts are in the same condition they were in as they were when originally shipped to me so they will be resold. No loss from a return to the supplier there.
Last, if I am sold the wrong parts through no fault of my own I do not expect to pay return shipping or a restocking fee. All I did was try to be a paying customer.
There, I feel better now.
BTW, I have never had any of the vendors that I deal with who are forum supporters charge me a restocking fee.
cc
Pro
Joined: Apr 2004
Posts: 594
Likes: 0
From: Gotham City CA
I bought a power steering pump that it turned out I did not need. I could not return it, but the seller offered to try to resell it and refund my money., After almost a year, I send send it back to me. I guess no one needed a power steering pump. I had to pay shipping again. Then my power steering pump did go out and I opened the box. It must have been dropped because the filler neck was severely dented. I was able to use my old case. Some vendors just plain suck. 
Melting Slicks
Joined: Dec 2006
Posts: 2,669
Likes: 3
From: Kingston Ontario
OK, we can all agree that there is more to this story. 
What has not been addressed is not refunding for 3-4 weeks.
Let me send you a cheque for $3000.00. You deposit it today and then tomorrow or two days later, I call you and ask you to send me my cheque back. I can assume at this point that the cheque has already been deposited in your account. How long would you wait to make sure my cheque wasn't bogus? How about 3-4 weeks?
Credit card transactions are much easier to rectify disputes with. Also if paid by credit card the vendor has just been hit with a 2-2.5% charge. (add that to the vendors cost of doing business.)
Anxious to hear; the rest of the story...
What has not been addressed is not refunding for 3-4 weeks.
Let me send you a cheque for $3000.00. You deposit it today and then tomorrow or two days later, I call you and ask you to send me my cheque back. I can assume at this point that the cheque has already been deposited in your account. How long would you wait to make sure my cheque wasn't bogus? How about 3-4 weeks?
Credit card transactions are much easier to rectify disputes with. Also if paid by credit card the vendor has just been hit with a 2-2.5% charge. (add that to the vendors cost of doing business.)
Anxious to hear; the rest of the story...
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Burning Brakes
Joined: Jun 2006
Posts: 1,148
Likes: 5
From: South Dakota
Devil's Advocate - You order a part, I send it to you. I order a new part to replace the part I sold to you off the shelf. You send the part back and I now have more inventory, less space and no sale.
I used company time to reorder new inventory, receive new item and stock it back into inventory. I also use my credit to pay for the newly stocked item, or have to cut a check for the replacement inventory item.
I also used company time to take your order, get the item from inventory, box and ship it, deal with your phone calls for a return of the item, process the returned item in and restock it into inventory. No sale, more inventory, and all that time consumption. Restocking fees are not that unreasonable if you are the one who is in business.
I used company time to reorder new inventory, receive new item and stock it back into inventory. I also use my credit to pay for the newly stocked item, or have to cut a check for the replacement inventory item.
I also used company time to take your order, get the item from inventory, box and ship it, deal with your phone calls for a return of the item, process the returned item in and restock it into inventory. No sale, more inventory, and all that time consumption. Restocking fees are not that unreasonable if you are the one who is in business.
Pro
Joined: May 2009
Posts: 569
Likes: 2
From: Clio Mi
I recently ordered the wrong part from Summit. Called them up after I'd opened the package and explained my error to them. They sent the right part at no charge and arranged to return the wrong on also at no charge. Great customer service! I will buy from them whenever I can. 
I installed a holley fuel pump on my truck it was about 200 bucks it had a 90 day warranty. it went bad in like year after i bought it. i explained to summit that it was a show truck with less than a 1000 mi year round. and they said they would honor the refund and eat the cost to make me happy.. belive me i have nothing but good things to say about summit... they sent me a shiping label in the mail along with a free t shirt, and a check for the full refund for the part!!
Administrator
Joined: Jul 2000
Posts: 53,980
Likes: 6,207
From: About 1100 miles from where I call home.
During my '69 resto I decided to try different vendors just to try them out again. One very popular supporting vendor here sold me 2 items that they completely scr3wed up and both had to be returned. they were absolutely rude about it and now I would not buy a valve cover cap from them.
Like I said, very popular supporting vendor here, so no names.
Like I said, very popular supporting vendor here, so no names.
Advanced
Joined: Aug 2009
Posts: 87
Likes: 0
From: ashland ky
Do supporting vendors pay for advertisment on this site or are they paying for immunity?
If I ever have a problem that is truly a vendor's fault, and that vendor isnt willing to fix it, you better believe I'll call him out.
If I ever have a problem that is truly a vendor's fault, and that vendor isnt willing to fix it, you better believe I'll call him out.
Team Owner
Joined: Jul 2008
Posts: 23,419
Likes: 22
From: In limbo
St. Jude Donor '13-'15, '17 thru '22
They definitely DO NOT buy immunity. There is a rule on it in the rules section if you want to stay on the good side of the mods, but legitimately calling out a vendor when you feel like you got a bad deal is clearly allowed, subject to the limits of the rule. In the few years I have been around this forum, several of the supporting vendors have been called out. Often, they respond directly in the thread, but sometimes not.
Burning Brakes
Joined: Jan 2007
Posts: 1,057
Likes: 4
From: Concord Calif
There are lots of reasons to send a part back. If it is faulty no restocking fee!! Who ever does that? Restocking fees of any kind are ok and make sense when ever shipping is involved, but returning a part face to face should be no cost unless you ordered it spiecal. Look you ordered the part! It's not faulty, it is the correct part you ordered!! Not any vendors problem if you didn't order parts that you could afford!!!! or wanted!!!! Ok that's my ventting from the other side!!!
Thread Starter
Racer
Joined: Feb 2010
Posts: 494
Likes: 0
From: Leominster MA
No everything was as i explained. Its simple, so dont go spinning in all directions like you humps tend to do got it. LOL If any vendor has a part sitting on a shelf for years they should consider advetising. BUT anyway. i got 20% taken off my refund and got screwed. All the parts I ordered from them will sell to the next guy, its not like they custom fabbed something just for me. So give it a rest. All i can say is never the f&(* again. I know all you guys are frothing at the mouth for me to tell you who it was but thats not the point. Its a ripoff no matter how you look at it plain and simple. Especially the dollars involved. HAVE DINNER ON ME YOU F*(%&^$%.
Drifting
Joined: Dec 2002
Posts: 1,887
Likes: 1
From: Hill AFB area Utah
there certainly is more to the story than he's telling.
Thread Starter
Racer
Joined: Feb 2010
Posts: 494
Likes: 0
From: Leominster MA
whatever you say. my story still holds. I returned unused , unopened parts. And cancelled the parts that i never got. And still got charged a restock fee even though i never got them!! And some were not even mailed yet.
So you can try to spin this all you want. Bottom line is its bull$hit and you know it. I got screwed no matter how much what about this and that you guys want to try.
So you can try to spin this all you want. Bottom line is its bull$hit and you know it. I got screwed no matter how much what about this and that you guys want to try.
Last edited by ssenay72; Aug 30, 2010 at 08:52 AM.
Burning Brakes
Joined: Jun 2006
Posts: 1,148
Likes: 5
From: South Dakota
Team Owner
Joined: Dec 1999
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From: Here
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Next time you will read the return policy before you place an order.
I am always amazed at people who complain after the fact when the information about every companies policy on returns is out there...if you don't see it ASK...if you read it and ignore it or think they will make an exception for you then good luck.