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If return fees are $300.00, did you really place a $1500.00 order and then cancel it? If that's the case, what really happened? Did you find the item for 10% less elsewhere? Were you ordering parts online with a beer in one hand? The parts supplier still had to pay his employees. They took your order, printed a parts requisition, someone had to pull and check the order, carefully package it, fill out ups paperwork, then they had to return the parts to their inventory, unpackage and put the parts back on the shelf, credit your credit card, hope that the computer didn't already reorder the parts from their supplier, and listen to you bitch and bad mouth them, hell, they SHOULD charge you 50%, it's not like their making any money at 20%, and it's twice as much work as if you'ld have kept the parts.
..We stand behind our return policy and believe it is the best in the business.
Your return policy is the reason I just ordered a 67/68 sim wood steering wheel today. Happens to be the same wheel offered as an option on 68 Buick A-bodies. I'm real interested to see how it compares to my badly cracked original.
On topic... Restock fees are simply a fact of doing business today. We charge them only when it is reasonable to do so. Others (like some of MY suppliers) do it routinely. Nothing we can do about it.