Yep this is an I'm seriously PO'd thread.

So heres the question: Do you think its reasonable and fair for a company to charge you a 20% restocking fee for items you shipped back, unopened. (heck i didnt even take them out of the box for that matter) And also charge you the same 20% on items you never really received because they called ups and called the order back (because we cancelled it).

Which in my case to return this stuff will cost me over $300. So im out $300 just to return something plus the shipping to send it back (which is fine shipping is shipping)
ITS LIKE A LICENSE TO STEAL!!!

And on top of that if thats not enough take 3-4 weeks to issue a refund? (look it takes 10 minutes to issue a charge back UNREAL!!)


I won't mention any names YET. WOW thats ridiculous.

 

It's NOT right and more and more I wont buy from companies who do that. They have a right to make a profit...and no one should have to re-stock for free - but..........20% ????? come on !

 

Yeah well returns are a part of doing business so charging anything to open a dam box and put it back on the shelf is downright stupid. Oh well its call overhead. And then wait 3-4 weeks to give me my money back? I don't think so. If it was reversed they wouldnt like that at all.

 

Hope this isn't your rear end you have to ship back , that will cost a fortune.

 

Not a strong defense, but most of these Corvette parts stores do not have an unlimited supply of funds and if this was a part or parts that is not stocked and was specially ordered for you then this Vette parts store will maybe never be able to sell the products and have to keep it in inventory until someone hopefully would purchase it....Also, they will not be able to send it back to those that sold it to them....It would actually depend on the parts, it could be justified. You may be or could be lucky to get anything back.....I know it dont make you feel any better.....

 

You dont mention any names well you should you would not be bashing them just litting EVERYONE on this forum NEVER to but anything from that vendor. you act like you are doing them a favor.DONT they are sure not doing anything for you .Was it stated that the have A 20% re-stocking fee.what did you buy would it not be better to offer for say 150. dollars less? that way you only loose 10 % to sell it rather than loose $300.00

 

So screw over your customers? And its not like its a one of a kind part now is it. 3-4 weeks to issue a refund? AHHH no. 20% of 2000!!!


How would you feel about it? ITS BS!!!!!!!!!!!!

 

Taking a 20% hit is ridiculous. You'd be better off taking the parts you don't need to a swap meet and offering them for sale, brand new, in the box, at a 10% discount.

 

At Bloomington I bought a hood release for my 63 I bought it did not have one on it The big name vendor gave me one for a 65,66,67 I did not know so I walk away went and looked at a couple 63 and realized it was not right went back and he told me he did not have a 63 with him I told him I did not what it and he said it will be 20% restocking fee it was only about 10 minutes later.I will never by from them again.I had it for years in my garage.I feel your frustration.

 

I had a vendor do that to. pay for the shipping back of our broken part before we will refund your money yada yada .... Oh an by the way we will whine to the auction site that we gave you the opportunity to pay to have the piece a junk sent back so now we get to have the negative feedback removed. Sometime better just to buy new.

 

By any chance did you use a credit card???
If so I would fight it with the seller and normally they will drop the 20 % and just charge shipping. Sometimes telling the dealer (your disputing the 20% )this will get him to loosen up because from the time you start your complant(with your credit card company) they take the money out of his Account until the matter is settled.
A re-stock charge is normally A way the seller screws you into keeping something you dont want but with enough calls and complaints they will normally re-duce the percentage.
Still dont know why your not telling the forum guys who it is so we cancel our orders before we get them there is no re-stocking charge if you do not rec the product It the "LAW".
Im in computer sales this happens all the time . if they pay the restocking fee with out saying anything we do it if they make A stink we just charge them shipping.Are you trying to work with them??
I wolud (if it was me ) like to see in writing about the re-stocking fee. if its not on paper its null & Void. Ive been in sales for 40 yrs and everything has got to be in black and white.
Give me there # Ill get em to take it back.

 

Did you pay by credit card?

If so , you are in charge of the outcome if the charge is less than 60 days old

Having said that,

This company either post the restocking policy or they do not.

If you purchased from a company that post their policy on their web site , then I say lesson learned.

If they do not post this policy , then I think a charge back thru VISA is the way.

In any case , you will not be doing business with this outfit again, I suspect.


Now , why are restocking charges charged.

The people who pulled the order and the people who put it back on the shelf will not get their hourly wages taken back, even though the sale is gone. Also , what if they missed a sale because you had the item, and now want to return. Lots of reasons a company can find if they want.

That is a technical reason.


What they should be asking is ,What is a customer worth , and what is a happy customer worth? If they were , they would either wave the fee or find some middle ground with a minium charge or something.


As for is it the right Customer Service approach to hammer you? NO Policies are one thing , but CS managers are paid to resolve issues with customers , not inflame them.


There are lots of companies that go under by being blind to customer service.


Sorry for your mess

 

A restock fee is OK with me, maybe not 20% but something. Did you know there was a restocking fee when you ordered? If I was a small business and someone ordered that much and I went throught the trouble to pack and ship, and then canceled I'd be pissed and be looking for some way to cover the cost of labor to pull the parts, get ready for shipping and then unpack and restock. All that is not free. Also, he may have had to order some of those parts in and they have a restocking fee.

 

A restocking fee is totally acceptable to me. Heck I won't even take back open or not a sprecial ordered part. Why should I have to pay for someone else's change of mind? I have a customer who ordered a special oil filter my cost was $35.00 each. Two different filters could have fit his boat. He said order both in and which ever doesn't fit I won't need. WTF Again no returns on special orders. Did not give a refund. Al

 

Pm me the name of the vendor so I don't have to deal with them

 

I agree with this. Plenty of people just order stuff, assuming they can just send it back later. Restocking fees keep them somewhat honest.

 

Of course people who charge a restock fee will find it fine and dandy,

First time I learned of this asinine practice was in the 70's I was dreaming over a magazine ad for custom and high performance vette stuff, ( can you guess the company? )
Their restock fee was 25%

It dawned on me that this is pretty much a "tool" used by less than great businesses to try to force a sale on a customer,
If their business is such a POS that they have to use this type "tool" then why would I ever do business with them.

Basically when a person goes into business to sell stuff they have to include returns as part of business not as some way to gouge a customer,
Think about it like it really is, Walmart, Target...no chain store we walk into would dream of charging a restock fee and they would go out of business pretty fast if they did,
Companies pay less for wholesale and then get profit on retail, trying to get paid twice as in charging a restock fee for the same part is ridiculous.

I hate the whole fear of and forum ruled by venders here, doesn't make for an open place to learn what is best, if this 20% fee is from a supporter vender who cares post their name...let others have it as a warning some will still use them others will seek companies who have more consideration for their customers than to try to stick it to them.

 

20% though ? A $100 part = $20 , a $1,000 = $200. Does it take $180 more to put the $1,000 part back ?

 

If the restocking fee is indeed the vendor's policy, what is wrong with naming them?

 

It would be interesting to see some responses from CF Vendors on this subject.

Any care to give their take on the subject?

I'm not trying to be confrontational here, just would like to see what they have to say.