corvette restoration
Race Director
Joined: Jul 2001
Posts: 15,892
Likes: 42
Racer
Joined: Dec 2006
Posts: 281
Likes: 0
From: Nashville Tennessee
St. Jude Donor '10
Burning Brakes
Joined: Mar 2010
Posts: 803
Likes: 4
From: Christchurch, New Zealand
I use them and Willcox. Pretty good service from them. Frustrating when you place an order, and the item is backordered, you can't cancel and order from someone who has the part in stock, but I guess that's why you should always ask first!
Melting Slicks
Joined: May 2001
Posts: 2,131
Likes: 4
From: May help you? You can sure as hell try!
I've ordered parts from CC that were back ordered. Yes, it's discouraging when you have to wait a little longer to receive your order but I wouldn't blame the vendor. CC didn't charge my credit card until they shipped me the parts. When I had to return parts I found them to be very accommodating and gave me no hassles. I would definitely order from them again. 
Drifting
Joined: Apr 2007
Posts: 1,970
Likes: 45
From: Cameron Park CA
I have to chime in here too. My experience with CC has always been good. In some instances when an item has been backordered, they have always told me so I had the option of waiting for it, or ordering somewhere else. I give a big to CC.
to CC.
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Burning Brakes
Joined: Mar 2010
Posts: 987
Likes: 7
From: Surrey British Columbia
Restoring my own Vette; I've used many, many aftermarket outlets. Corvette Central is primo in my books. I try to order parts a month or two before I need them. When you're into year three of a five year restoration, a two week delay doesn't bother me too much.
I try to order parts a month or two before I need them. When you're into year three of a five year restoration, a two week delay doesn't bother me too much.
Burning Brakes
Joined: Dec 2011
Posts: 844
Likes: 6
From: Fort Wayne, IN
Same thing happened to me a couple of weeks ago. They let me know that they didn't have a lower horn contact for t/t columns, and a horn button for a 77-79 car, and asked if I wanted to wait or drop them from my order. I chose to drop them from the order, got the horn contact from ebay, and am getting a horn button from a forum member. Great customer service CC!
Drifting
Joined: Jun 2010
Posts: 1,781
Likes: 15
From: Oxford Ohio
The only issue I've ever had was shipping. I posted this a month ago, I needed the window tract rebuild kits and the small window fuzzies. Total part cost of $200 plus, but would fit in the palm of one hand and would shipp in an envelope and they wanted just over $25. I can ship a head to texas for that much.
I suspect it's price related, so they didn't get the order. I understand they offer shipping included "now and then", but I didn't need the parts "now and then" I needed them Now. The things I have gotten from them in the past have always been good and on time and since oversized were a little more shipping but that's OK.
I spoke with another vendor who is supplying me with the parts for half that cost. Same parts. The extra $10 or so isn't going to break me, it's just the idea.
I suspect it's price related, so they didn't get the order. I understand they offer shipping included "now and then", but I didn't need the parts "now and then" I needed them Now. The things I have gotten from them in the past have always been good and on time and since oversized were a little more shipping but that's OK.
I spoke with another vendor who is supplying me with the parts for half that cost. Same parts. The extra $10 or so isn't going to break me, it's just the idea.
Team Owner
Joined: Sep 2006
Posts: 31,160
Likes: 4,236
From: Westminster Maryland
Hi s,
I can see that it's pretty frustrating to not have the order even processed for 2 weeks.
Have you bought parts from them before?
Did you, or did you need to, clarify the shipping issues with them in advance? I can understand that shipping to Kuwait wouldn't be normal for them.
It's not your fault where you live but, I could understand the order needing some special attention.
Regards,
Alan
I can see that it's pretty frustrating to not have the order even processed for 2 weeks.
Have you bought parts from them before?
Did you, or did you need to, clarify the shipping issues with them in advance? I can understand that shipping to Kuwait wouldn't be normal for them.
It's not your fault where you live but, I could understand the order needing some special attention.
Regards,
Alan
Thread Starter
Intermediate
Joined: Jul 2007
Posts: 44
Likes: 0
From: kuwait
thanks to all , but i am talking about replaying to customers , the problem was that i don't know about my order , it is not about shipping or back order items , and of cores i called them but imagine with international call and they put you on hold or transferring you from a person to another with the same questions , then ...no use.
i am a classic car lover since 35 years and own a lot off them and an old customer to most vendor since then , and i am most comfort with them as : ecklers , willcox , summit , riks vet , ....etc plus ebay , they are all great.
i am a classic car lover since 35 years and own a lot off them and an old customer to most vendor since then , and i am most comfort with them as : ecklers , willcox , summit , riks vet , ....etc plus ebay , they are all great.
Racer
Joined: Feb 2009
Posts: 495
Likes: 5
From: Lexington KY
I just called them this morning to see about the availability of a part. I've never ordered from them in the past, but I did get a live person and they did tell me that it was out of stock, due in on Feb. 21st. Sorry about your occurrence, but they seem responsive to me. 
1969/1971/2021 Coupes
Joined: Jan 2008
Posts: 2,212
Likes: 80
From: Port Huron MI
St. Jude Donor '09-'10-'11-'12-'13-'14-'15
Never had a problem with CC either and I have ordered ALOT of stuff from them. Can't put a monetary amount because that info is classified and may get back to the wife. 
Just occasional back orders but i pretty much experienced that at one time or another with all of the vendors.
Just occasional back orders but i pretty much experienced that at one time or another with all of the vendors.
Platinum Supporting Vendor
Joined: Feb 2004
Posts: 1,771
Likes: 37
From: Sawyer MI
thanks to all , but i am talking about replaying to customers , the problem was that i don't know about my order , it is not about shipping or back order items , and of cores i called them but imagine with international call and they put you on hold or transferring you from a person to another with the same questions , then ...no use.
i am a classic car lover since 35 years and own a lot off them and an old customer to most vendor since then , and i am most comfort with them as : ecklers , willcox , summit , riks vet , ....etc plus ebay , they are all great.
i am a classic car lover since 35 years and own a lot off them and an old customer to most vendor since then , and i am most comfort with them as : ecklers , willcox , summit , riks vet , ....etc plus ebay , they are all great.
Racer
Joined: Dec 2009
Posts: 415
Likes: 10
From: Richmond Va
Sorry you have had a bad experience. I have purchased a few items from them and had no problem. For me, I live about 10 minutes from Zip, so I save on shipping charges and the guys I deal with are great to work with. Just sayin'.
