Has anyone had a bad experience with willcox? I ordered some parts from them a few months ago including a front spoiler for my 82. I received all of them except that front spoiler and like I said, it's been a few months. I emailed them and they kept saying it's coming but it still hasn't. I've tried emailing them again but they won't respond anymore. Has anyone else had bad experiences with them? I don't think I'll be buying from them again.

 

No, never had a bad experience with them at all. I'd call now and speak to someone in person. They are always great to deal with.

Sully

 

Never a bad experience. Great vendor with a real passion for their work.

 

That's too bad. They're good people.

Why not quit emailing them and call them? They're there.

 

Willcox has been very good to me. Your experience sounds like the 1% they don't perform at 100%.

As for the suggestion to call, that's a great idea, they are great on the phone.

 

Wilcox rocks, he's on here all the time , why havent you contacted him

 

 

Willcox has been great to me!!

 

I placed my first order with them on Tuesday evening and called Wed to make sure they got my order. The gentleman I spoke with verified the parts were in stock and that they would be shipped on Wed. They were on my steps on Thursday. Great service in my opinion.

 

Hi Holden.. I must apologize for the issue!

The front spoilers for the 1980-1982 have been on long back-order. I've even purchased all the supplies I could from other vendors until it ran dry.

The manufacturer keeps jerking our chain on a delivery date and we keep passing on the information that is given to us. I think at this point, I'll have sales issue you a credit and when the front spoilers become available again I'll contact you asap and see if you still need it. I'd feel better about it this way...

Another issue developed for us on Monday which may explain the email issue:

It appears that the company (ISP) that host our web site has someone spamming emails. This has nothing to do with being hacked or anything, but the spamming emails from another business on that IP got the host IP put on some black list. This in affect pulled us in to this black list... This affected Comcast, Verision, SbcGlobal, Gmail, Yahoo, Hotmail, and many other users. Basically our return emails were being blocked.

Yesterday evening we migrated our site to another IP and the problem is resolved. My thoughts are that your host may have been blocking our return emails... I'll have Tommy check this first thing in the morning it is something we have been tracking.

I'll have someone call you tomorrow and again my sincere apologies.

Ernie

 

Thank you. That would explain the problem. Do you know if all the other vendors are out of stock too? If so I'll just stay on the list because you guys had the best price.

 

I purchased from every vendor we deal with on a regular basis that had stock.. So, I'm going to be guessing but I'd have to say yes.. I don't think you'll find them unless you pay full retail (maybe more).

I'm sure the stock will arrive, the delivery date just keeps getting pushed backwards and enough so that we have removed them from eBay and I think Tommy removed them from the site as well... If not they will be pulled until stock arrives tomorrow.

If you do try and find them just let me know. willcoxcustomerservice@willcoxcorvette.c om

And a heads up to others.. Headlamp actuators are now on backorder too...

update: The expected delivery date on the front spoilers was moved from May 18th, to: Mid to the end of July.

Holdens email was a Yahoo.com email address so our return reply was blocked by his ISP.

 

I had a good experience buying a alt bracket from them, they were helpful in supplying diagrams as well as the right part.

I also have used Paragon and had a problem with a gas cap that they remedied right away...if a vendor doesnt have a part, I will try another vendor..especially where I am new to Corvettes, want to see how the various suppliers are, all have been good so far.

 

Typical great customer service from Ernie and his guys. And it definitely doesn't hurt that they are usually the least expensive!

 

Job well done Wilcox, honest answer...

 

I always like the customer service that Willcox provides, and how they usually respond to these questions in the Forum.

kdf

 

something I've learned to do , is to call and talk to a person and ask if they actually have the part in stock, if not, I try another vender. cuts down on those lost , unread , e-mails.

 

Ernie, Tommy, Norm and the Willcox team are excellent!

 

Told ja they were good people. Ernie will take care of you.

 

Willcox rocks they have always given me great customer service....