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Classic car enthusiasts tend to be very stable, persistent and loyal to their cars, which creates a strong business model,” Pan continued. “The focus on providing the highest quality parts and exceptional customer service to those interested in restoring and maintaining popular classic automobiles drives customer loyalty, builds an excellent reputation and creates opportunities for growth.
If this is true, it looks like nothing will change. Too bad. I stopped doing business with them because of poor customer service. Just like some other companies, some of which are CF sponsors.
The business world is survival of the fittest. If, like any company, they give poor customer service, higher prices and simply all around inefficiency, they'll go under. Others will pick up the slack. Competition improves the breed, or so the saying goes. Those that can compete will survive and profit...those that can't, won't.
No one has a right to be profitable and successful, it has to be earned. We, the customer, vote with our dollars who succeeds and who fails.
Are you sure? It is my understanding Ralph Eckler and family have owned it lock stock and barrel until now.
From the article in the OP:
Ralph Eckler founded the company in his Titusville garage more than a half-century ago. It grew to be very successful and at one time was publicly traded. Eckler left after a 1997 reverse stock merger cost him control of his company.
After a series of owners, Eckler’s was most recently owned by Century Park Capital Partners, a Los Angeles-based private equity firm.
I wish they would bring back the annual reunion. Not likely to do so if cost-cutting is on their minds but from a customer standpoint I wish they'd bring it back. :-)
From: Graceland in a Not Correctly Restored Stingray
Don't get me started...
Originally Posted by ShinodaVette
I wish they would bring back the annual reunion. Not likely to do so if cost-cutting is on their minds but from a customer standpoint I wish they'd bring it back. :-)
Yes. I was there in '81 for the reunion, when Columbia's first launch went during festivities due to delays, and saw the unveiling of the road version of Greenwood's Daytona. Awesome event, that was.
Sadly, it seems the bean-counters don't often appreciate the positive impact on sales and customer loyalty made by having such events. Heck, it's those guys who have reduced the Double Stuff Oreo to little more than what used to be the base cookie, and the original now more than ever favors the ill-fated Hydrox...
I have been buying from then since the 70s spoke with one of the managers this week says the new owners want to grow the company. They make some parts themselves and are planning to grow that part of the business. Only time will tell the real story.
Mark