has anyone out there had a warranty issue with dewitt rads. I purcahsed one trough corvette america and now its developed a leak I did paint it satin black does this create a warranty issue
Thanks george

 

Search this forum. I haven't ordered my radiator yet, but from the feedback I have seen here, I would go to DeWitts first

 

Don't worry at all with a DeWitts. If something is wrong he will take care of it for sure unless you do something like put a screwdriver through it.

 

Call Tom DeWitt and he will take care of you as long as you didn't damage it yourself. He repaired a 10 year old radiator out of my '65 for me no questions asked.
best customer service of any company you could ever do business with, hands down.

 

I bought a Dewitt's. It arrived damaged. Called them up and they sent a call tag to pick it up. 2 days later I got my undamaged replacement from them. Don't get any better as far as customer service!

 

thanks guys I was concerned they ant cheap to replace
let you know how i make out

 

I got mine originally through Ecklers and it developed a leak also about a year later. DeWitts said I had a 3 year warranty on it. Sent it in for repair and it arrived 2 weeks later all fixed.

 

There's a reason I lead my customer's towards DeWitt's radiators when it's that time. You simply can not go wrong with them, period. Call them directly and leave a message if you have to, they will return the call.

 

Painting doesn't void anything. Package it well, insure it, and send it back for evaluation. We'll get on it after the 2nd. Make sure to include a note with name, number, etc.

 

Hey guys. Maybe its me, but while Dewits customer service might be very good, I'm thinking maybe we are missing a bigger issue here. QUALITY. From this post alone we've been told of at least 3 or 4 failures of this product in a relativly short period of time it seems to me. My self I'd be more Impressed if the product held up for a very long time and hopefully not have to even deal with customer service at all. Kind of a hassle going thru the work to put in a BRAND NEW radiator, only to have it go up in a short period of time, yank it back out, shlep it to the post office or to whom ever you ship it by, and then have to wait for what is now a re-manufactured radiator (after the repair) to be returned to you and now have to install it agian. Again, maybe its me. Customer service is nice, but quality of product I think is more Important. Just my thoughts.

 

let's see.... the original posters unit, one that happened a year later, and one that was damaged in shipping. lets forget about the damaged one from shipping as that's probably just the normal UPS delivery method anyway, and that leave only two including the original posters. Forget mine I mentioned as that was TEN YEARS OLD and he still covered the cost of the repair. I don't see any issues here that would really indicate a quality control issue. Tom makes a quality unit and i've yet to hear of a truely unhappy DeWitts customer

 

While I do agree with what you are saying, I think in this instance you are wrong. I'm willing to bet there are way more people out there who have a DeWitt's and have had no issues with it and they do not post on internet forums about how great of a product it is.

What's that statistic? 3 out of 4 people will gladly tell you of the problems they had with a product, person, or experience. Meanwhile 1 out of 4 will talk about the positive product, experience, or person.

 

First of all, I wasn't trying to be confrontational, nor was I slamming the product. I was, as I said just making an observation. Seeking perhaps to get some further feedback on this product since I will be purchasing a radiator soon. However, to address a point or two that you made, if you feel one year is acceptable for a failure as you yourself experienced, then I might say you don't have very high expectations for something that costs quite a bit of $$$$$$$$$. But thats your perogative. While I love working on my corvette as much as the next guy, I DO NOT like having to perform unneccesary work due to product failuer as well as have to deal with the hassle of returning and waiting for repaired product to be shipped back to me. Also, "63Mako did NOT say his was damaged in shipping (which it may have been) he said it ARRIVED damaged. This could speak to packing issues. As "69small block said "they ain't cheap" so I'd like to be sure BEFORE I decide who to buy from. Again, was just hoping to get more feedback on this particular product, and welcome more. Feedback that is, not sarcastic responces. Thanks.

 

to Tom for standing behind his product

But

I've pulled the radiator a few times on my 82 and it's one of the things I HATE to do......not the easiest job in the world

 

It does not matter what you are buying. Parts do not last forever. They do get damaged even with the best packaging, some are even found to be defective soon after they are installed. I can accept this but I like to think that if something unfortunate happened, that the manufacturer would stand behind the product and make it right.

Tom makes a very high quality product. Vette radiators are a pain to replace and rather expensive so you want to make sure you get the best radiator you can find when it comes time for a replacement.

If you can find a better radiator than his, please let us know about it. Unless I hear about a better piece or better service, I would be buying a Dewitts.

Hope this helps.

-Mark.

 

tom dewitt, no better!!! nuff said...

 

I have had my DeWitts for 5-6 years and I have never had a problem with the radiator. I have flushed it twice in that time to keep it fresh. I would not hesitate to recommend a DeWitts radiator to anyone. I am that happy with mine.

 

I hesitated to comment because any manufacturers' comments are going to be viewed bias and discounted. With that said, you can do a forum search on DeWitts radiators, both active and archives and you not find another thread regarding problems with our radiators.
People tend to post bad news and problems with products or vendors because they need a place to vent. Sensational headlines are ten times more interesting than a boring compliment. We recently had our annual CF group purchase, where we sold over twenty radiators, and not one member posted feedback after receiving it. We shoot for 100% leak free products and we test every radiator to 25 psi but sometimes a leak can develop after installation, which amounts to about .05% (1 in 200) of what we ship out. That is why GM installed bars-leak pellets in every car made for the last 20 years. So when this problem does occur, it won't be a warranty call. BTW, more than 1/2 of the radiators that we get returned to us, do not actually leak. A loose hose clamp or defective hose is usually the problem. As far as packaging goes, we have very few problems with that. Our radiators are packed in a UPS approved container, with a double wall box. The radiator is wrapped and banded to a cardboard liner, then installed inside the box. Our UPS damage claims are about .01% of shipments. I have actually had people call me to compliment the container and not the radiator, which always puts a smile on my face.

 

Tom, go ahead and stick your neck out in your customer's public forum. It shows me that you are very proud of your product and stand behind it. Not many manufacturers of our vette products are willing to do that.

 

I purchased my radiator, from DeWitt, 5 years ago. It is an excellent product that came with excellent customer service. As a matter of fact, years ago when I called Tom was the one that answered the phone. How incredible is that.

DeWitt radiators get a big thumbs up from me!

Travis
'80 Vette - just an old black Chevy
Ashland, Virginia