Ecklers customer service to me was the best I have ever experienced last month. Very strange.
..WW
Beware Ecklers!!!
Thread Starter
Intermediate
Joined: Apr 2009
Posts: 36
Likes: 0
From: Cassia Florida
Le Mans Master
Joined: Aug 2007
Posts: 8,735
Likes: 412
From: WV
Elite Torch Red Member
Joined: Sep 1999
Posts: 57,805
Likes: 23
From: Exit 89 GSP,Lakewood,NJ The Land Of Mojo
Cental/South NJ Events Coordinator
CI 1-2-3-4-5-6-7-8-9-10-11-12 Vet
CI-II Burnout & Drag Champ
St. Jude Donor '03-'04-'05-'06-'07
Echlers and Corvette Central are now carrying a lot of Chinese junk, I ordered a door sill and you wouldn't believe the piece of junk they sent.The plastic was rippled so bad out of the mold that the carpet was all lumpy looking and they shipped it anyway. I finally just repaired and used the old piece. Looks like we are going to keep getting more and more Chinese junk from these companys...WW
Elite Torch Red Member
Joined: Sep 1999
Posts: 57,805
Likes: 23
From: Exit 89 GSP,Lakewood,NJ The Land Of Mojo
Cental/South NJ Events Coordinator
CI 1-2-3-4-5-6-7-8-9-10-11-12 Vet
CI-II Burnout & Drag Champ
St. Jude Donor '03-'04-'05-'06-'07
Safety Car
Joined: Apr 2008
Posts: 4,284
Likes: 1
From: Whitehall Pa.
I just got the wrong part from Ecklers. I called up and they said just send it back. I said what no return slip and aren't you going to send a return postage? The operator got a little huffy and said he have to turn it over to the customer service people. 
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Race Director
Joined: Aug 2006
Posts: 18,346
Likes: 1
From: D / FW
I've made three orders lately with Ecklers and other than being out of colored remote covers all went well.
They ain't cheap but service has never been a problem.
Never had a problem with MA either.
These days checks that are stolen or forged are a problem.
It can take weeks to catch a forged check and meanwhile the merchandise is already on the road.
They ain't cheap but service has never been a problem.
Never had a problem with MA either.
These days checks that are stolen or forged are a problem.
It can take weeks to catch a forged check and meanwhile the merchandise is already on the road.
Thread Starter
Intermediate
Joined: Apr 2009
Posts: 36
Likes: 0
From: Cassia Florida
This thread has turned into an impromptu "poll" of sorts on Ecklers customer satisfaction rating.....and brother,if I worked for E,I would be freshening up the resume!! It seems to be about 90% against them,which is somewhere between Enron Corporation and Bernie Madoffs outfit
I hope the vette brotherhood keeps weighing in on this issue,I would like to see where Ecklers stands when the smoke clears a little down the road........
I hope the vette brotherhood keeps weighing in on this issue,I would like to see where Ecklers stands when the smoke clears a little down the road........
Le Mans Master
Joined: Jan 2005
Posts: 6,115
Likes: 3
I had the same thing happen when I bought my wife's engagement ring. They told me their third party check security company indicated they shouldn't accept my check, which was from my credit union. I tried the same tactic you mentioned, I told them to go ahead and deposit the check, and I would pick the ring up in a week or so after the check cleared, but NO, they said they needed "another form of payment". In situations like this, where you're waiting anyway for goods/services why can't companies just suspend the transaction pending the transfer of funds?
Instructor
Joined: Apr 2007
Posts: 215
Likes: 1
I don't waste my time with those large Corvette parts suppliers anymore. I buy from Davies Corvettes in Port Richie Florida. They are a small place and have anything that you can imagine that you may need I stopped dealing with the large guys because they dont care. Davies will always find the original ac/delco parts for me. It may take a day or two for them to get rare things, but after dealing with them for the last 3 or 4 years I gotta tell you these people walk on water. Give them a try.
John L.
http://www.corvetteparts.com/?yr=1984
John L.
http://www.corvetteparts.com/?yr=1984
Instructor
Joined: Aug 2004
Posts: 161
Likes: 0
From: Grayslake IL.
Dude, use your plastic! Nobody uses checks anymore! It's 2009 for crying out loud! With a card you will never have these kinds of frustrating problems. I'm sure Ecklers has been stung so many times by bad checks that they figure if you can use such an antiquated system they can be safe and make you wait why they make sure the money is there. Seems fair and good business.
Thread Starter
Intermediate
Joined: Apr 2009
Posts: 36
Likes: 0
From: Cassia Florida
Dude, use your plastic! Nobody uses checks anymore! It's 2009 for crying out loud! With a card you will never have these kinds of frustrating problems. I'm sure Ecklers has been stung so many times by bad checks that they figure if you can use such an antiquated system they can be safe and make you wait why they make sure the money is there. Seems fair and good business.
Building a high credit score is like building a house.It takes a long time.It takes wise decisions.It takes sacrifice.To accomplish attaining a high score,to then be told you are not creditworthy,and to be given NO REASON for this decision, is Not "fair and good business" is it??
Furthurmore,as for checks,how do you make payment on those plastic charges when they arrive in your mailbox each month??Unless you give Visa and friends Carte Blanche to access your account and take payment in full,you Pay with a Check! Even in 2009.
Team Owner
Joined: Aug 2004
Posts: 22,291
Likes: 207
From: Sussex,Wi
2023 Corvette of the Year Finalist - Unmodified
2022 C3 of the Year Winner - Unmodified
I got you one better. I ordered several parts from Ecklers recently and got the same day rush processing option. Two weeks later, my order was finally processed and I finally got my merchandise. When it got here, it was the wrong thing so I had to ship it back. I am still waiting for the merchandise to get here.
I NEVER will order from Ecklers again!
I NEVER will order from Ecklers again!
No problem then.
Le Mans Master
Joined: Apr 2008
Posts: 5,145
Likes: 2
From: Antigonish Nova Scotia
Thanks for the heads up, have a order ready to submit, water pump, opti and a few other things. Will look some where else now. Wonder if they realize what a bad name they are getting or due they even care. Would be nice if they could see the comments here. Seems in this resession that companies would be bending over backwards to maintain business and keep customers happy.
Race Director
Joined: Dec 2005
Posts: 13,515
Likes: 11
From: Fisher, IL
lol my order was only $28 but i'm still never doing business with Eclkers
Not only did i put the order in Sunday night but they didn't process it till 4 days later. I don't know what kind of practice that is but you snooze you lose in my eyes.
And their $8 charge on shipping, which is flat rate, was SO overpriced for what i bought. Why not do individual shipping cost for items to save money for the customer? Shipping for my item could have been $4 max.
And they sent it in a box that was about 5 sizes too large.
Not only did i put the order in Sunday night but they didn't process it till 4 days later. I don't know what kind of practice that is but you snooze you lose in my eyes.
And their $8 charge on shipping, which is flat rate, was SO overpriced for what i bought. Why not do individual shipping cost for items to save money for the customer? Shipping for my item could have been $4 max.
And they sent it in a box that was about 5 sizes too large.
Thread Starter
Intermediate
Joined: Apr 2009
Posts: 36
Likes: 0
From: Cassia Florida
CORVETTE PERFORMANCE PRODUCTS........ is the Ebay store that I eventually got my seat foam and leather from after the E problem....they have an incredible selection of rare interior and other stuff,generally about 2/3's of what E would charge.