Beware Ecklers!!!
Thread Starter
Intermediate
Joined: Apr 2009
Posts: 36
Likes: 0
From: Cassia Florida
Beware Ecklers!!!
Had a very unfair,unnessecary transaction with Ecklers recently....was doing a mild resto on my 85 and ordered seat foam and leather,$1200.00 cost. Normally pay with plastic,decided on a check on this order,placed order,sent in check. Several days later,ecklers calls me to tell me in a very roundabout way,that my check is no good.
Not that they attempted to clear it,no no,instead they employ a third party company to decide weather or not to accept the check. Brilliant huh?....in the time they took to tell me they wouldnt accept it,they could have deposited the check and cleared it. So,being 53,having several vettes,a clear mortgage on my home,and a high credit score,I protested. This got me nowhere. I insisted on a specific reason why my check was denied.All I got was a scripted answer that it "could have been" yada yada yada,in which they listed all the reasons checks bounce.Could get no furthur. Could get zero explanation/help from E,bottom line,me so done with these jerks.Ended up getting the foam and leather off an ebay vendor for about $800,so in the end,I must thank Ecklers for being such incompetent buffoons....Donny boy,former E customer
Not that they attempted to clear it,no no,instead they employ a third party company to decide weather or not to accept the check. Brilliant huh?....in the time they took to tell me they wouldnt accept it,they could have deposited the check and cleared it. So,being 53,having several vettes,a clear mortgage on my home,and a high credit score,I protested. This got me nowhere. I insisted on a specific reason why my check was denied.All I got was a scripted answer that it "could have been" yada yada yada,in which they listed all the reasons checks bounce.Could get no furthur. Could get zero explanation/help from E,bottom line,me so done with these jerks.Ended up getting the foam and leather off an ebay vendor for about $800,so in the end,I must thank Ecklers for being such incompetent buffoons....Donny boy,former E customer
Instructor
Joined: Mar 2009
Posts: 136
Likes: 0
From: South Carolina
I got you one better. I ordered several parts from Ecklers recently and got the same day rush processing option. Two weeks later, my order was finally processed and I finally got my merchandise. When it got here, it was the wrong thing so I had to ship it back. I am still waiting for the merchandise to get here.
I NEVER will order from Ecklers again!
I NEVER will order from Ecklers again!
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Safety Car
Joined: Oct 2007
Posts: 4,426
Likes: 229
From: Pennsylvania
Maybe they now have a foreign nation handling their customer service like so many other American companies.
Cheap labor and terrible customer relations. If so, it's only a matter of time before Ecklers goes under because of their own stupidity.
Cheap labor and terrible customer relations. If so, it's only a matter of time before Ecklers goes under because of their own stupidity.
Elite Torch Red Member
Joined: Sep 1999
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From: Exit 89 GSP,Lakewood,NJ The Land Of Mojo
Cental/South NJ Events Coordinator
CI 1-2-3-4-5-6-7-8-9-10-11-12 Vet
CI-II Burnout & Drag Champ
St. Jude Donor '03-'04-'05-'06-'07
I have other reasons, but I won't deal with Ecklers either. They still owe me money.
Drifting
Joined: Nov 2006
Posts: 1,714
Likes: 20
From: Ontario
I made an order 2 weeks ago for a door lock harness and switch and I've seen nothing yet, called 4 days ago and they said it was all ready and shipping out next day and promised a tracking number. Got no tracking number but I gave it a few days; maybe they shipped it anyways.
In the end I'll also be staying away from ecklers in the future.
In the end I'll also be staying away from ecklers in the future.
Le Mans Master
Joined: Aug 2007
Posts: 8,735
Likes: 412
From: WV
Echlers and Corvette Central are now carrying a lot of Chinese junk, I ordered a door sill and you wouldn't believe the piece of junk they sent.The plastic was rippled so bad out of the mold that the carpet was all lumpy looking and they shipped it anyway. I finally just repaired and used the old piece. Looks like we are going to keep getting more and more Chinese junk from these companys...WW
Racer
Joined: Mar 2000
Posts: 363
Likes: 8
From: Pikeville KY
When i was in auto business I tried to use them as much as possible, but this was better than ten years ago because i felt they were for the corvette owner they are tied in with dealership and so forth. I didnt like Mid America because i felt they could not be for us having so many other lines porsche, vw, etc. I have not used them in a while because of there practices I now prefer to shop out the small independent guy who specializes in corvettes when i cannot go vendor direct. I have just gotten in the mind set of using the small guy, sometimes pay more but would just rather do it that way. Shout out to the guys at ART'S Corvette in bowling green.
Burning Brakes
Joined: Jan 2009
Posts: 1,176
Likes: 0
From: Bend in the Brook Texas
St. Jude Donor '09
Had a very unfair,unnessecary transaction with Ecklers recently....was doing a mild resto on my 85 and ordered seat foam and leather,$1200.00 cost. Normally pay with plastic,decided on a check on this order,placed order,sent in check. Several days later,ecklers calls me to tell me in a very roundabout way,that my check is no good.
Not that they attempted to clear it,no no,instead they employ a third party company to decide weather or not to accept the check. Brilliant huh?....in the time they took to tell me they wouldnt accept it,they could have deposited the check and cleared it. So,being 53,having several vettes,a clear mortgage on my home,and a high credit score,I protested. This got me nowhere. I insisted on a specific reason why my check was denied.All I got was a scripted answer that it "could have been" yada yada yada,in which they listed all the reasons checks bounce.Could get no furthur. Could get zero explanation/help from E,bottom line,me so done with these jerks.Ended up getting the foam and leather off an ebay vendor for about $800,so in the end,I must thank Ecklers for being such incompetent buffoons....Donny boy,former E customer
Not that they attempted to clear it,no no,instead they employ a third party company to decide weather or not to accept the check. Brilliant huh?....in the time they took to tell me they wouldnt accept it,they could have deposited the check and cleared it. So,being 53,having several vettes,a clear mortgage on my home,and a high credit score,I protested. This got me nowhere. I insisted on a specific reason why my check was denied.All I got was a scripted answer that it "could have been" yada yada yada,in which they listed all the reasons checks bounce.Could get no furthur. Could get zero explanation/help from E,bottom line,me so done with these jerks.Ended up getting the foam and leather off an ebay vendor for about $800,so in the end,I must thank Ecklers for being such incompetent buffoons....Donny boy,former E customer
Sorry about your experience... Call or go by your bank ASAP and tell them what happened. Banks report to third party check cashing companies, so just be sure there is no error from them that would cause this type of issue. Too bad about Eklers - wrong time to be jacking with your customers.
Thread Starter
Intermediate
Joined: Apr 2009
Posts: 36
Likes: 0
From: Cassia Florida
So it seems Ecklers has managed to P.O. many in the Corvette Brotherhood besides me.......I hope their management reads this thread,although its too late to get me back and most others it would seem.
Someone mentioned smaller shops.....Thats me from now on..like I said,I found a small,honest operation on ebay and they had my stuff out pronto,at MUCH less $ then E.They try harder,they usually run things themselves and are vette guys,so no lazy schmuck to have to deal with who dosent know a 62 from a 92.
And ya know what?...the foam was nice and firm,fit great and the leather was top shelf with a PERFECT color match to the rest of the interior(red).Forget the name of that little shop I used but Im gunna look it up and post it later here.
Someone mentioned smaller shops.....Thats me from now on..like I said,I found a small,honest operation on ebay and they had my stuff out pronto,at MUCH less $ then E.They try harder,they usually run things themselves and are vette guys,so no lazy schmuck to have to deal with who dosent know a 62 from a 92.
And ya know what?...the foam was nice and firm,fit great and the leather was top shelf with a PERFECT color match to the rest of the interior(red).Forget the name of that little shop I used but Im gunna look it up and post it later here.
Safety Car
Joined: Jul 2008
Posts: 3,966
Likes: 4
From: Made In America
St. Jude Donor '10-'11
Been ordering from Ecklers for over 3 years and never a problem. Midamerica totally screwed me over so I have not gone back to them.
Ecklers customer service to me was the best I have ever experienced last month. Very strange.
Ecklers customer service to me was the best I have ever experienced last month. Very strange.
Drifting
Joined: Dec 2007
Posts: 1,443
Likes: 3
From: Independence Kentucky
I just don't understand the bad customer service these companies are giving with the economy being so bad. I guess they're doing pretty good and didn't need your $1200. 
I guess not too many people from these companies reads the posts here. I do see Keen Parts and other supporting venders post here from time to time. If they did read a few posts here, they would see how their bad customer service costs them a lot of business from the members that are here. I’ve been buying all of the parts I can from Keen. I can go pick up the parts in person, which I like. They are always very helpful and know what they are talking about. If you need something in the future, you might give Keen a try.
http://www.keenparts.com/
I guess not too many people from these companies reads the posts here. I do see Keen Parts and other supporting venders post here from time to time. If they did read a few posts here, they would see how their bad customer service costs them a lot of business from the members that are here. I’ve been buying all of the parts I can from Keen. I can go pick up the parts in person, which I like. They are always very helpful and know what they are talking about. If you need something in the future, you might give Keen a try. http://www.keenparts.com/