I just bought my first Corvette about a month ago and was wondering what parts site you guys use when buying things for your Corvette.

I recently have had horrible customer service from Ecklers. I have placed 2 orders with them. The second order I placed was a front spoiler set to replace the beat up originals and a K&N air filter. I only ordered the air filter from them because I had a 10% coupon from the first order I placed with them where there was a problem.

So after my order was placed I get an email stating that the air filter is backordered. An air filter.....backordered. So a few days later I call them up trying to find out where my order is and I'm told that the part is in and should ship out soon. I was told this 3 times, on 3 different days. Finally I talk to this clown in their customer service dept who has the ***** to ask me why I even ordered the air filter from them considering I can go down the street to pick it up. At this point I lost any patience I had left and demanded to speak to his supervisor. The supervisor apologized and said she would talk to this guy. The next day I get a call from this guys manager, who says he'll give me a $25 coupon, which I still haven't received.

So basically I'm taking the advice of the good people in the Ecklers customer service dept and taking my money somewhere else. So where do you guys shop? Zip, Mid America...?

 

I think people who order from the one stop shops are pretty happy with Mid America.

 

i have the same kind of problem with eckler's and when i receive the box after +/- a month (muffler eliminator) it was a corvette central taped box so the next order was with corvette central and no problem at all with a tracking number to confirm that your order is on the way i did never have any problem with mid america also

 

I have not ordered anything from them in about a year and everything seemed fine, but hear lately I have been hearing alot of complaints Makes you not want to order anything so they best get there ducks in a roll.

 

i've ordered a few things from them with no problems, but you might wanna go with mid america

 

I have not ordered any thing from Ecklers so I can't comment. I have used Corvette Central with no problems or complaints..

 

For non-specialty stuff, you can't go wrong with RockAuto.com.

 

Can't beat their prices unless you buy used.

 

I get non Corvette specific stuff from Summit & Jegs mostly...you can't beat their customer service and pricing IMHO. I've also gotten a bunch of stuff ($,$$$)from both Ecklers & Mid America over the years and never had a problem with either one. Always shop for the best price on a part local or otherwise. If you want to get a "deal" call these catalog companies on the telephone and place your order then ask for price matching & discounts (20%) on your totals....even if you have no coupons....they'll do it anyway.
At least they are sending you a coupon to try to make a wrong a right...it is out there.

 

Mid America.

 

Some stuff was great, others not so good. I still use them but cross my fingers.

 

Mid America - never had a problem. Also I read their free catalogue like it's a magazine

 

I've ordered from them all over the years. They've all been good and not so good at one time or another. They've all resolved any issues I have had. Ecklers is as good as any other.

One of the best ways to resolve issues is to call them, be calm, patient, and respectful, and just ask for help. Too many times there is a problem and the customer becomes a terrorist and "goes off" on the person on the other end of the phone, other side of the counter, etc. This happens in every realm of business....customer cops an attitude, starts screaming and belittling the service agent, and then runs into trouble getting their issue resolved. (Not saying the original poster did this....just citing an example).

How helpful would you want to be when you've had 6 people scream at you for things that were never under your control? Anyone who has worked in customer service in any capacity will bear this out. I've had "customers" do this to my counter agents....everything from using nasty expletives to racial slurs...and then wonder why the problem isn't getting resolved.

All companies have issues from time to time. I've run across extremely few that weren't willing to resolve them with a little common courtesy on the part of the customer. I've also found that just by treating them like a human being, I usually get more compensation than I was asking for just because they are so relieved to not get yelled at.

Again...not saying the O.P. did this...just a recommendation for resolving issues with any business.

 

 

Completely agree with you Frizlefrak, which is why the manager of their customer service dept offered me a $25 gift certificate. They never actually sent this gift certificate to me, but they did offer it.

My point is this...if you work in customer service then provide customer service. Don't sit there and tell me over and over that my part is sitting in your warehouse and should ship "soon". I was told this 3 times on 3 different days.

It's no big deal really, I'll just shop somewhere else. Matter of fact, I ordered something from Zip-Corvette yesterday and it arrived today. I didn't even have to pay for extra shipping.

Just my two cents...

 

Yep, it's a two way street. Both sides should be respectful of each other and both should hold up their end of the bargain. If they offered the certificate, they should send it. Glad it all worked out for you.

I have a set of lug nuts for my 84 on order from Ecklers right now. They emailed me a tracking number, so all should be well.

 

if I buy new parts I get it from Corvette Central. no need to buy from a company who sells more lifestyle things then car parts

 

There is a local dealer here in FW that supports the hobby, and will try to match any catalog price before S+H. Just have to ask, and the sales tax stays home. Just bought a full set of coolant hoses and all was good.

 

Midamerica !

 

I've ordered from them all with no issues what-so-ever and I've had some large orders at times. However, a problem can arise when you least expect it. The companies spoken about here are all good, IMHO, so just give them a bit more time to correct the problem. There's a lot of competition out there, particularly with the huge demand that's developed for corvette parts and accessories. No company wants to lose your business. GOOD LUCK and keep us posted on how it works out.

Dom