Melrose Corvette
Banned Loser
Joined: Aug 2009
Posts: 53,409
Likes: 250
From: They say you learn from your mistakes, I must be a genius
2017 Corvette of the Year
2016 C4 of Year Finalist
Creator of the "Original" whining and crying thread
St. Jude Donor '14-'15-'16-'17
Team Owner
Joined: Aug 2008
Posts: 32,913
Likes: 6,408
From: Rochester NY
St. Jude Donor '09 thru '26
I'm going to try to choose my words carefully here because I have never dealt with the company or anyone there, and am not taking sides here.
Is this a large outfit, or a very small company or 1-man show? My point is that we all as people have an off-day, some of us more often than others. In a larger company responsibilities for quality control, customer service etc are spread among many people and the overall responsibility for creating a positive culture is shared.
In a one-man operation you are pretty much at the whim of the person calling the shots. If they happen to be erratic in their outlook on things, or on a given day don't feel like being bothered by a warranty issue, there is nobody to keep them on track of serving the customer - it's their bat, ball and field. If someone in a larger outfit blows off a customer very often they're likely out the door. If the owner is the one calling all the shots and you have a problem, you're at the mercy of whether he or she gives a hoot that particular day. Which can lead to having one customer very pleased, while another who wound up on the vendor's bad side being screwed.
Not saying that is or is not the case with this vendor - just food for thought in general. YMMV.
Is this a large outfit, or a very small company or 1-man show? My point is that we all as people have an off-day, some of us more often than others. In a larger company responsibilities for quality control, customer service etc are spread among many people and the overall responsibility for creating a positive culture is shared.
In a one-man operation you are pretty much at the whim of the person calling the shots. If they happen to be erratic in their outlook on things, or on a given day don't feel like being bothered by a warranty issue, there is nobody to keep them on track of serving the customer - it's their bat, ball and field. If someone in a larger outfit blows off a customer very often they're likely out the door. If the owner is the one calling all the shots and you have a problem, you're at the mercy of whether he or she gives a hoot that particular day. Which can lead to having one customer very pleased, while another who wound up on the vendor's bad side being screwed.
Not saying that is or is not the case with this vendor - just food for thought in general. YMMV.
Le Mans Master
Joined: May 2004
Posts: 5,866
Likes: 60
From: Hellinois
Finalist 2020 C4 of the Year - Modified
I would say it is a small company. The day I was there he was all by himself in the shop, there was some others in the office and I believe it was his wife doing a top on the rig they mate the top to the frame with.
He insisted on fitting my top for me, he claims the first install is the critical one and many people simply will not follow the instructions. After he installed the top he then wanted to show me his new headers I mentioned earlier, we talked for a bit about the headers and he had other things to do so I left with my new top & a big smile on my face. And I STILL want a set of his headers, when mine need replacing I will be paying him another visit.
He insisted on fitting my top for me, he claims the first install is the critical one and many people simply will not follow the instructions. After he installed the top he then wanted to show me his new headers I mentioned earlier, we talked for a bit about the headers and he had other things to do so I left with my new top & a big smile on my face. And I STILL want a set of his headers, when mine need replacing I will be paying him another visit.
Melting Slicks
Joined: Nov 2005
Posts: 2,736
Likes: 0
From: WAY UPSTATE NY
Team Owner
Joined: Aug 2005
Posts: 34,988
Likes: 515
From: Riverside County Southern California
Co-winner 2020 C4 of the Year - Modified
2018 Corvette of Year Finalist
2017 C4 of Year
2016 C7 of Year Finalist
St. Jude Donor '09 thru '20
Team Owner
Joined: Dec 2007
Posts: 20,974
Likes: 261
http://www.youtube.com/watch?v=Q8H5263jCGg
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Melting Slicks
Joined: Feb 2008
Posts: 3,286
Likes: 6
From: Palm Beach
You sound like my wife. The harbinger of doom!
No negative waves man!
No negative waves man!
I'm going to try to choose my words carefully here because I have never dealt with the company or anyone there, and am not taking sides here.
Is this a large outfit, or a very small company or 1-man show? My point is that we all as people have an off-day, some of us more often than others. In a larger company responsibilities for quality control, customer service etc are spread among many people and the overall responsibility for creating a positive culture is shared.
In a one-man operation you are pretty much at the whim of the person calling the shots. If they happen to be erratic in their outlook on things, or on a given day don't feel like being bothered by a warranty issue, there is nobody to keep them on track of serving the customer - it's their bat, ball and field. If someone in a larger outfit blows off a customer very often they're likely out the door. If the owner is the one calling all the shots and you have a problem, you're at the mercy of whether he or she gives a hoot that particular day. Which can lead to having one customer very pleased, while another who wound up on the vendor's bad side being screwed.
Not saying that is or is not the case with this vendor - just food for thought in general. YMMV.
Is this a large outfit, or a very small company or 1-man show? My point is that we all as people have an off-day, some of us more often than others. In a larger company responsibilities for quality control, customer service etc are spread among many people and the overall responsibility for creating a positive culture is shared.
In a one-man operation you are pretty much at the whim of the person calling the shots. If they happen to be erratic in their outlook on things, or on a given day don't feel like being bothered by a warranty issue, there is nobody to keep them on track of serving the customer - it's their bat, ball and field. If someone in a larger outfit blows off a customer very often they're likely out the door. If the owner is the one calling all the shots and you have a problem, you're at the mercy of whether he or she gives a hoot that particular day. Which can lead to having one customer very pleased, while another who wound up on the vendor's bad side being screwed.
Not saying that is or is not the case with this vendor - just food for thought in general. YMMV.
Banned Loser
Joined: Aug 2009
Posts: 53,409
Likes: 250
From: They say you learn from your mistakes, I must be a genius
2017 Corvette of the Year
2016 C4 of Year Finalist
Creator of the "Original" whining and crying thread
St. Jude Donor '14-'15-'16-'17
Who wants to buy a bridge or maybe some swamp land. 
Team Owner
Joined: Dec 2007
Posts: 20,974
Likes: 261
This is as good as it gets. Enjoy it, savor, remember it
Thanks to Jon for bringing the morale back around here, and for posting the rare yet infamous 40th anniversary pics
Melting Slicks
Joined: Feb 2009
Posts: 2,072
Likes: 1
From: Oklahoma City OK
St. Jude '10
You could do a search but I doubt that you will find one negative thread about Melrose. They are just that good.
Thread Starter
Race Director
Joined: Jul 2007
Posts: 15,097
Likes: 279
From: Salt Lake City Utah
2020 C3 of the Year Finalist - Unmodified
2019 C3 of Year Finalist (stock)
Team Owner
Joined: Aug 2005
Posts: 34,988
Likes: 515
From: Riverside County Southern California
Co-winner 2020 C4 of the Year - Modified
2018 Corvette of Year Finalist
2017 C4 of Year
2016 C7 of Year Finalist
St. Jude Donor '09 thru '20
Le Mans Master
Joined: Aug 2007
Posts: 8,735
Likes: 411
From: WV
HP I think we are really seeing the same things here. Ah If I could I buy you coke.
http://www.youtube.com/watch?v=Q8H5263jCGg
http://www.youtube.com/watch?v=Q8H5263jCGg
..WW
