Bad Transaction
Thread Starter
Burning Brakes
Joined: Nov 2001
Posts: 805
Likes: 2
From: Granbury TX
Originally Posted by mikes99corvette
Sounds like now that we hear Andy's story.......this guy was expecting the Borlas delivered the next day......from what I can see, he needs to have more patience
Le Mans Master
Joined: Apr 2005
Posts: 6,600
Likes: 1
From: The problem with socialism is eventually the government runs out of other people's money
Originally Posted by mikes99corvette
Sounds like now that we hear Andy's story.......from what I can see, he needs to have more patience
Sounds like he expects that his order is the only one they have, the part is enroute and the tracking number has not been made available to Andy. If they told him they'd contact him with the tracking number and they didn't, maybe it was because they didn't have the number, and when they got it they'd pass it on. Also sounds like Andy went out of his way to contact Borla personally to get it shipped out quickly. That is good customer service.
Drifting
Joined: Jun 2004
Posts: 1,887
Likes: 2
From: Havin' fun in Frederick, MD!!!
St. Jude Donor '05 '09
Originally Posted by Andy@AandACorvette
We have been in constant contact with this guy. We first saw the order on Tuesday after the holiday. By the following morning he's already emailing us and wanting to know what's going on. He was told that we would contact him as soon as they were shipped. We did exactly that. They were shipped directly from Borla on Thursday. ONE day after he contacted us. We usually stock them but we were out and Borla was doing inventory so we couldn't go get them. Greg at Borla shipped his directly. They HAVE been shipped. The customer HAS been notified that they HAVE been shipped. He just doesn't have a tracking number because I'm having a hard time getting one from Borla. Greg was out on Friday.
What else can I do for him?
What else can I do for him?
Race Director
Joined: Apr 2001
Posts: 19,329
Likes: 16
From: Saint Augustine, FL
Mid-TN Events Coordinator
St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16
Originally Posted by Andy@AandACorvette
We have been in constant contact with this guy. We first saw the order on Tuesday after the holiday. By the following morning he's already emailing us and wanting to know what's going on. He was told that we would contact him as soon as they were shipped. We did exactly that. They were shipped directly from Borla on Thursday. ONE day after he contacted us. We usually stock them but we were out and Borla was doing inventory so we couldn't go get them. Greg at Borla shipped his directly. They HAVE been shipped. The customer HAS been notified that they HAVE been shipped. He just doesn't have a tracking number because I'm having a hard time getting one from Borla. Greg was out on Friday.
What else can I do for him?
What else can I do for him?
I see no problem with A&A at all.
Edit - And for what it's worth, I have dealt with MANY businesses that don't immediately email the tracking #'s. Amazon actually is one of them. My last order arrived before I received any UPS tracking information.
Last edited by JR_VETTE; Jul 9, 2005 at 05:39 PM.
Le Mans Master
Joined: Feb 2002
Posts: 5,407
Likes: 1
From: HONOLULU HAWAII
Life is too short to worry about a tracking number not being emailed to you within a day or two. Your order was never in jeopardy as you are dealing with one of the most reputable vendors on the forum. Sit back have a cold one and when your Borlas arrive in the next few days slap those babies on and enjoy your car! 
Melting Slicks
Joined: Nov 2004
Posts: 3,495
Likes: 0
From: Paducah Ky
My very first mod was the framesavers from Andy and when I called he answered and was more than friendly telling me everything I asked. I have heard plenty about Andy on this forum, it's ALL been good. Sometimes when you have to wait on somebody else to give you your information there's not much you can do.
Melting Slicks
Joined: Oct 2004
Posts: 3,293
Likes: 0
From: Big Bear City CA
St. Jude Donor '06-'07-'08-'09
Originally Posted by tds69tx
What don't you understand---of course I didn't expect them the next day---just wanted a tracking number by July 8th as they said they would do--thats all--end of story.
If the world was full of customers with your impatiant attitude .... ah forget it!Just have a beer and kick your dog.
Damn!
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Safety Car
Joined: Jun 2004
Posts: 3,717
Likes: 0
From: Palmdale CA
St. Jude Donor '06
Originally Posted by WWK888
Life is too short to worry about a tracking number not being emailed to you within a day or two. Your order was never in jeopardy as you are dealing with one of the most reputable vendors on the forum. Sit back have a cold one and when your Borlas arrive in the next few days slap those babies on and enjoy your car!
and this will in no way affect my opinion of A&A Corvettes. Class operation all around. 
Le Mans Master
Joined: Jul 2004
Posts: 7,727
Likes: 7
From: Twilight zone
St. Jude Donor '05-'06
Originally Posted by JCGRCYA
and this will in no way affect my opinion of A&A Corvettes. Class operation all around. I think this public display of unhappiness is a bit premature 
Especially when dealing with a vendor such as A+A whom has,and continues to do, so much for the corvette community
I mean this was following a holiday to start with,an online order to boot, and very well may not have even been read till the late afternoon on the 5th....who knows?
And I certainly appreciate his quick and direct response in this forum
Former Vendor
Joined: Feb 2004
Posts: 10,876
Likes: 8
From: Las Vegas NV
St. Jude Donor '06 & '12
Originally Posted by tds69tx
Your exactly right about ordering over the hoildays--on the 4th. And you state "already emailing you" by the 6th to ask if you got my order and provide a tracking number is out of line--I don't think so. AND--I beg to differ w/ you. Melissa told me FRIDAY they were shipped on Thur. She also told me she would follow up with Borla and get me a tracking number. That DID NOT happen. If she couldn't get one from Borla--all she had to do was to send me an email and let me know. Thats all I'm saying. It sounds like Borla is the culprit--but put the blame where it should be. It seems reasonable to me to want to know the status of an order that is 5 days old.
I have ordered from A&A once in the past and had no problem--but--I clearly think there has been a problem here. And for Andy to come on here and totally accept no responsibility for this situation is total
Of course this is my opinion and my recourse is not to do business with him anymore.
I have ordered from A&A once in the past and had no problem--but--I clearly think there has been a problem here. And for Andy to come on here and totally accept no responsibility for this situation is total
Of course this is my opinion and my recourse is not to do business with him anymore.
This is actually commical. You are actually upset because one of the most "WELL RESPECTED" corvette business owners in the country (not just this forum) didnt give you a tracking number on a part, even after he AND his wife "Personally" gave you their word that they were shipped????????
Were talking about 5 days here....
Your cutting him off as a business you purchase from??
I really hope that on that one sunday evening that you have your car torn apart and you just cant figure out how to fix this one little part, and you have no-one else you could possibly call, but you KNOW for a fact that all you have to do is call that ONE shop owner who forwards his business line directly to his cell phone and he would answer your question all while he is eating dinner with his family... You can say to yourself "HE HE HE, I TAUGHT HIM A LESSON BY NOT PURCHASING FROM HIM ANYMORE...."
I'm not being bias or anything...
BTW, He's not at his shop right now anyways, he just loaded his wife (Melissa) and his head tuner (Charlie) in the car and drove 320 miles to Las Vegas to pick up my car cause its having a few idling and cooling problems. All because I couldnt get it out there due to my work schedule.Dont worry though, he's leaving at 6am on his day off to drive back home 320 miles (In my car) so he can attend to the people who are worried about their tracking numbers..
Jeff
Race Director
Joined: Mar 2005
Posts: 14,440
Likes: 3
From: MD
St. Jude Donor '11
Wow, this is interesting. The CF is indeed a hard crowd to please. 
1. Unhappy customer complaining of a bad transaction.
2. Other members jump on the band wagon.
3. Bash the hell out of the vender.
If there's a problem tell me straight up, but don't lie to me. That's
I wonder if the outcome would have been the same as the Eckler's and onlinetires fiasco if no one had told Andy to chime in??
1. Unhappy customer complaining of a bad transaction.
Originally Posted by tds69tx
I bought Borlas from A&A performance in CA. Sent the order on the 4th via their website. I did not hear from them on Tues--sent an email and was told they would provide tracking number no later than Wed. By end of Wed--still nothing. Called and talked to Andy Thur morning and he assured me it would ship and I would be provided a tracking number that day. Friday--I called and spoke to Melissa and she assured me she would take care of it by days end. As of this morning , they still have not shipped as far as I know--no tracking number. All I can say--thats pretty bad business on their part. I'm sure they drop ship from Borla, but they could follow up better on their orders.
I know I have to communicate with my customers better than these guys do. Everyone has problems, but they clearly drop the ball here.
I know I have to communicate with my customers better than these guys do. Everyone has problems, but they clearly drop the ball here.
Originally Posted by sailohio
Maybe so. But this is how you ruin your good reputation. For me, don't tell me anything that isn't fact. Don't make a promise you can't fullfill. And don't BS me to get me out of your hair. I won't be back and I'll spread the word like this.
Originally Posted by KernelDee
If there's a problem tell me straight up, but don't lie to me. That's
Originally Posted by KernelDee
Since he mentioned he spoke to Andy in his original post, are you saying Andy is someone not to deal with? He spoke to Melissa the day after Andy, and still has no info that the Borla's have shipped. Here is the quote from his post:
"Called and talked to Andy Thur morning and he assured me it would ship and I would be provided a tracking number that day"
"Called and talked to Andy Thur morning and he assured me it would ship and I would be provided a tracking number that day"
Originally Posted by LB04CE
I wonder if the outcome would have been the same as the Eckler's and onlinetires fiasco if no one had told Andy to chime in??
Drifting
Joined: Jul 2002
Posts: 1,649
Likes: 15
From: My Garage. Upstate, SC
I would think anyone in Granbury, TX would be used to waiting a bit for things. 
I had to drive up to Ft Worth to get a Goodyear tire replaced when I lived there in 92.
Ice some beer and watch the boats on the lake this weekend. They'll be there soon.
Its frustrating waiting and getting confusing info. From what I personally know of Andy through my purchases, he was trying to fulfill the order all along. He's good people.
I had to drive up to Ft Worth to get a Goodyear tire replaced when I lived there in 92. Ice some beer and watch the boats on the lake this weekend. They'll be there soon.
Its frustrating waiting and getting confusing info. From what I personally know of Andy through my purchases, he was trying to fulfill the order all along. He's good people.
Retired Admin
Joined: Apr 2002
Posts: 46,405
Likes: 34
Founder St. Jude Fundraiser
The Forum prefers & recommends that members attempt to settle a problem or concern with other members or vendors via PM, email or telephone, before creating a thread to make the issue public.
Since both sides have had an opportunity to present their position in this issue, it will now be closed...
Since both sides have had an opportunity to present their position in this issue, it will now be closed...