Bad Transaction
Thread Starter
Burning Brakes
Joined: Nov 2001
Posts: 805
Likes: 2
From: Granbury TX
Bad Transaction
I bought Borlas from A&A performance in CA. Sent the order on the 4th via their website. I did not hear from them on Tues--sent an email and was told they would provide tracking number no later than Wed. By end of Wed--still nothing. Called and talked to Andy Thur morning and he assured me it would ship and I would be provided a tracking number that day. Friday--I called and spoke to Melissa and she assured me she would take care of it by days end. As of this morning , they still have not shipped as far as I know--no tracking number. All I can say--thats pretty bad business on their part. I'm sure they drop ship from Borla, but they could follow up better on their orders. 
I know I have to communicate with my customers better than these guys do. Everyone has problems, but they clearly drop the ball here.
I know I have to communicate with my customers better than these guys do. Everyone has problems, but they clearly drop the ball here.
Race Director
Joined: Jan 2003
Posts: 19,802
Likes: 0
From: San Antonio Texas
St. Jude Donor '05-'06-'08
A&A
I can understand your frustations, But I can assure you that Andy and Melissa are class act individuals and in not in business to rip anyone off. I have done lots of business with them and been more than satisfied. You are dealing with one of the largest Corvette Shops in the USA. All I can say is be patient.
Melting Slicks
Joined: Dec 2004
Posts: 3,049
Likes: 0
From: The second childhood is the best one of all.
Originally Posted by mikes99corvette
I can understand your frustations, But I can assure you that Andy and Melissa are class act individuals and in not in business to rip anyone off. I have done lots of business with them and been more than satisfied. You are dealing with one of the largest Corvette Shops in the USA. All I can say is be patient.
Race Director
Joined: Nov 2003
Posts: 14,372
Likes: 2
From: Indianapolis IN
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17
Originally Posted by sailohio
Maybe so. But this is how you ruin your good reputation. For me, don't tell me anything that isn't fact. Don't make a promise you can't fullfill. And don't BS me to get me out of your hair. I won't be back and I'll spread the word like this.
If there's a problem tell me straight up, but don't lie to me. That's
Race Director
Joined: Nov 2003
Posts: 14,372
Likes: 2
From: Indianapolis IN
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17
Originally Posted by mikes99corvette
From what I can see, you have never dealt with Andy!
"Called and talked to Andy Thur morning and he assured me it would ship and I would be provided a tracking number that day"
Platinum Supporting Vendor
Joined: Sep 2001
Posts: 5,729
Likes: 266
From: VENTURA Ca
We have been in constant contact with this guy. We first saw the order on Tuesday after the holiday. By the following morning he's already emailing us and wanting to know what's going on. He was told that we would contact him as soon as they were shipped. We did exactly that. They were shipped directly from Borla on Thursday. ONE day after he contacted us. We usually stock them but we were out and Borla was doing inventory so we couldn't go get them. Greg at Borla shipped his directly. They HAVE been shipped. The customer HAS been notified that they HAVE been shipped. He just doesn't have a tracking number because I'm having a hard time getting one from Borla. Greg was out on Friday.
What else can I do for him?
What else can I do for him?
Last edited by Andy@A&ACorvette; Jul 9, 2005 at 12:55 PM.
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Melting Slicks
Joined: Oct 2004
Posts: 3,293
Likes: 0
From: Big Bear City CA
St. Jude Donor '06-'07-'08-'09
Originally Posted by Andy@AandACorvette
We have been in constant contact with this guy. We first saw the order on Tuesday after the holiday. By the following morning he's already emailing us and wanting to know what's going on. He was told that we would contact him as soon as they were shipped. We did exactly that. They were shipped directly from Borla on Thursday. ONE day after he contacted us. Borla was doing inventory so we couldn't go get them. Greg at Borla shipped them directly. They HAVE been shipped. The customer HAS been notified that they HAVE been shipped. He just doesn't have a tracking number because I'm having a hard time getting one from Borla.
What else can I do for him?
What else can I do for him?
End of story, hopefully a mod will lock this thread and let it dwindle away as a resolved issue
Drifting
Joined: Feb 2005
Posts: 1,960
Likes: 0
From: Issaquah Wa.
Originally Posted by Andy@AandACorvette
We have been in constant contact with this guy. We first saw the order on Tuesday after the holiday. By the following morning he's already emailing us and wanting to know what's going on. He was told that we would contact him as soon as they were shipped. We did exactly that. They were shipped directly from Borla on Thursday. ONE day after he contacted us. Borla was doing inventory so we couldn't go get them. Greg at Borla shipped them directly. They HAVE been shipped. The customer HAS been notified that they HAVE been shipped. He just doesn't have a tracking number because I'm having a hard time getting one from Borla.
What else can I do for him?
What else can I do for him?
I think that pretty much raps up this puppy
,.................Oh,........and ships it! 
Team Owner
Joined: Jul 2004
Posts: 124,167
Likes: 278
From: .... NJ
Cruise-In VII Veteran
St. Jude Donor '05 thru '19
You can please some of the people all of the time, but you can't please all of the people all of the time. Some people are never satisfied. A&A has a very good reputation here. I got the frame savers, rocker rails from them with no problems.
Race Director
Joined: Apr 2002
Posts: 11,485
Likes: 1
From: Far side of the Moon
CI 4-5-6-7-8 Veteran
St. Jude '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-16-'17
Originally Posted by StephenT
A&A has a very good reputation here. I got the .... from them with no problems.
This sounds like another thread that after hearing both sides of the story the whole truth comes out and just confirms what most of us have experienced.
tds69tx enjoy your Borla's.
Safety Car
Joined: Feb 2004
Posts: 4,208
Likes: 2
From: Rochester MN
CI 5-6-7-8 Veteran
St. Jude Donor '04-'05-'06-'07
NCM Ambassador
I would call a bad transaction one where weeks go by with no communication, and there is little chance of a good outcome. It seems like there may have been some communications issues here, but I would not classify it as bad.
My suggeston is that we kiss and make up - your order is on its way so enjoy it.
My suggeston is that we kiss and make up - your order is on its way so enjoy it.
Melting Slicks
Joined: Nov 2004
Posts: 3,076
Likes: 0
From: Machine Silver Z06 The Golden State......... Bay Area
St. Jude Donor '05
Originally Posted by StephenT
You can please some of the people all of the time, but you can't please all of the people all of the time. Some people are never satisfied. A&A has a very good reputation here.
A&A is about as stand up as you can get!
Everytime I've called A&A Andy has answered the phone and took the time to answer my question(s) while juggling other tasks. Borla on the other hand is a different story. Try calling Borla and see what happens. Sounds like Borla was the culprit in the delay rather than A&A (if you can call a few days a delay). When I was in the market for the Stingers a few months back there was a 2 week backlog, no one had them.
Last edited by Target Chaser; Jul 9, 2005 at 01:58 PM.
Le Mans Master
Joined: Oct 2004
Posts: 9,369
Likes: 4
From: Zephyrhills, Florida
St. Jude Donor '06-'07-'08-'09-'10-'11-'12-'13
I don't know A&A, Andy, or Melissa from a hill of beans except for what I read on the forum. I would hope that the thread starter would retract his negativism ............. Seems Andy has him covered..........
Race Director
Joined: Dec 2003
Posts: 12,599
Likes: 1
From: Texas
Originally Posted by ptdrummer54
I would call a bad transaction one where weeks go by with no communication, and there is little chance of a good outcome. It seems like there may have been some communications issues here, but I would not classify it as bad.
Race Director
Joined: Nov 2003
Posts: 14,372
Likes: 2
From: Indianapolis IN
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17
Originally Posted by Andy@AandACorvette
We have been in constant contact with this guy. We first saw the order on Tuesday after the holiday. By the following morning he's already emailing us and wanting to know what's going on. He was told that we would contact him as soon as they were shipped. We did exactly that. They were shipped directly from Borla on Thursday. ONE day after he contacted us. We usually stock them but we were out and Borla was doing inventory so we couldn't go get them. Greg at Borla shipped his directly. They HAVE been shipped. The customer HAS been notified that they HAVE been shipped. He just doesn't have a tracking number because I'm having a hard time getting one from Borla. Greg was out on Friday.
What else can I do for him?
What else can I do for him?
Thread Starter
Burning Brakes
Joined: Nov 2001
Posts: 805
Likes: 2
From: Granbury TX
Originally Posted by Andy@AandACorvette
We have been in constant contact with this guy. We first saw the order on Tuesday after the holiday. By the following morning he's already emailing us and wanting to know what's going on. He was told that we would contact him as soon as they were shipped. We did exactly that. They were shipped directly from Borla on Thursday. ONE day after he contacted us. We usually stock them but we were out and Borla was doing inventory so we couldn't go get them. Greg at Borla shipped his directly. They HAVE been shipped. The customer HAS been notified that they HAVE been shipped. He just doesn't have a tracking number because I'm having a hard time getting one from Borla. Greg was out on Friday.
What else can I do for him?
What else can I do for him?
I have ordered from A&A once in the past and had no problem--but--I clearly think there has been a problem here. And for Andy to come on here and totally accept no responsibility for this situation is total
Of course this is my opinion and my recourse is not to do business with him anymore.
Race Director
Joined: Jan 2003
Posts: 19,802
Likes: 0
From: San Antonio Texas
St. Jude Donor '05-'06-'08
Sounds like now that we hear Andy's story.......this guy was expecting the Borlas delivered the next day......from what I can see, he needs to have more patience