Ttt

 

The dealer telling you that they don't know who the Regional service rep is or can't get a hold of him is blowing smoke up your you know what. Who do you think approves those warranty claims that the dealer makes - the GM fairy godmother - no, its the regional service rep and I'm sure he leaves messages for the dealership when he has some concerns with a claim. Secondly, GM customer service should put you in touch with the rep as well. Don't take no for an answer. Trust me, I know how they all try to NOT "help". They need to ensure a good relationship with the rep and probably don't want to hand out his number to everyone with a gripe (i.e. if they give you his/her number, and you raise a stink, they perhaps feel that their future claims will be rejected). BTW, GM bought back my 2 year old used C5 and put me into a new one, so I have some experience with their tactics. Once I got to the service rep, it was smooth sailing (at least for me).

Anyways, a suggestion, pick a used C5 on the dealer lot, take it out for a drive and when the diff doesn't make the same noise that yours does when driving it, ask the dealer/service rep to explain why? Normal noise, then it should be in both cars, no?

Dealing with customer service is a waste of time as they take the dealership's word for it. You need the guy who is going to approve the payout to meet with you and observe the problem. By doing back to back test drives with another car you really have him by the coconuts.

Next, tell him you are a corvette forum member and send him a link to your thread. IM me before hand and I'll delete this post. Let him know the "community" is watching and I'd be surprised if no action is still taken...push for a new diff

Tell the service rep that the next time that they ask you to take it to another dealer, that you're not their car jockey and get you in touch with the regional rep.

Last thought, perhaps one of the supporting dealers on the forum can help you get in touch with the rep as well.

Hope this helps and good luck!

 

I have some work ahead of me... Thanks for the post...

I want to make sure that I am not crazy but does anybody elses diff whine at them?

I believe it is not normal!

 

No problem - you know your car the best if you hear a problem then there probably is one...do a drive in another car maybe someone on the forum in your area and compare.

check my post again as I edited it and saw your response after posting it back (not sure which post you read) couple of other suggestions for you.

 

I got a name from the last dealer that I went too. The only number for him is the GM customer service #...

I will try again Monday

 

Update 5-22-07

GM Customer Service calls and tell me that they spoke to the local GM rep in my area...
he began an investigation into this problem and comes back to say that there are no concerns with my car and the sound is considered normal.

What can I do???

 

I had someone recommend filing a claim with the BBB. Since GM customer service has closed my case.

 

If he hasn't seen your car in person, I and any reasonable judge would question how he could make such a conclusion? Ask him to meet with you, if not, document your experience with GM (i.e. final decision made without rep even coming to see your car), take a witness with you when you drive another car that doesn't make the same noise, have the problem fixed, get the garage who fixed your car to document specifically if the problem is not "normal" and file a small claims suit. If the shop you get it fixed at is reputable they should be willing to act as a witness on your behalf, along with the witness who observed that the noise existed in your car, but not the other one. If the shop isn't willing to come help you out, I'd question your case or alternatively, you could simply have them summoned as a witness in your case. If your problem should legitimately have been fixed under warranty and you can back it up, you'll likely win, but that's just my humble opinion and I'm not a lawyer.

Not sure what other option you have here, good luck!

 

Let us know what happens
Best of Luck!!!

 

Get an independent mechanic report and go to small claims court.

 

who am I going to take to court? GM or the dealer?

 

Have you checked your wheel bearings for play?

 

They put the listening ears on all sorts of parts back there and ran it up to speed on a rack. Noise was coming from the rear end...

 

their troubles would be halved and their profits increase.

i'm not advocating people lose their jobs at dealerships,but when you think how much money goes into design and mfg AND then when this
corvette shows uo at a dealership the uncontroled circus usually begins!
from sales to finance to repair. it's like customers gets on a runaway train............this is a generalization and there have been a few outstanding dealerships i covet(excellent pricing and very good service).
so while the blame falls on labor costs and mismanagement at corporate.a little more scrunity may find the tail is actually wagging the whole dog)

 

No matter what car or what technician the likelihood of a repaired diff being done incorrectly is very high. Very few diffs go bad so many techs only get to repair them a couple of times in a lifetime of work. Compare that to the people who make diffs. They assemble and adjust 10 or more a day. Where do you think the expertise lies? You need a new one to be sure it is correct.

Bill

 

But GM disagrees... and has closed my case.

 

I drove my car tonight after letting it sit over the weekend and I could not believe my ears... but no whine...

I do not know if it is hiding but I'm happy right now!

 

GM - they underwrite the warranty and you went to the GM dealers, they advised you to go to. Dealers are merely the henchmen.

Glad to hear the whine is gone, but you never know.

Good luck

 

Drove it again today... (We have had a lot of rain) and I still hear it at a lower pitch.
So it is still there.
BBB is my first step and then it is to call an attorney...

 

BBB won't do anything, just file a complaint. An attorney shouldn't be needed as I'm sure your small claims court limit will cover the cost of the repair...why pay a guy to do something you can do yourself (plus, you look like the little guy fighting the man if you go in there by yourself)...but then again, if you feel you need an attorney go for it, but check to see if his fees would be covered as part of the settlement before retaining one.