Dealership Rant - AC prob
Thread Starter
Drifting
Joined: Jan 2006
Posts: 1,849
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From: Philadelphia PA
Dealership Rant - AC prob
Mods feel free to close:
Have GMPP -take car in for AC work. Dealership: "problem diagnosed and fixed". Two months later, no a AC. Still under warranty, so I take it in. Dealership: "problem diagnosed and fixed". Warranty expires in Dec. Take car out of storage in April, no AC. Now with no warranty, I need a new condensor and AC lines.. Estimated installed cost $1,000. Going elsewhere for a second opinion.
Have GMPP -take car in for AC work. Dealership: "problem diagnosed and fixed". Two months later, no a AC. Still under warranty, so I take it in. Dealership: "problem diagnosed and fixed". Warranty expires in Dec. Take car out of storage in April, no AC. Now with no warranty, I need a new condensor and AC lines.. Estimated installed cost $1,000. Going elsewhere for a second opinion.
Safety Car
Joined: Oct 2005
Posts: 3,545
Likes: 17
From: Bartlett Tennessee
I FEEL your PAIN !! I just had my A/C SYSTEM COMPLETLY replaced by the ONLY MECHANIC I TRUST!! NOT THE DEALER and it cost me $ 1100 with ALL GM PARTS and a 12 month/ 12,000 mile warranty !!! BUTSHE'S BLOWING SNOWBALLS NOW !!!!
Melting Slicks
Joined: Jul 2005
Posts: 3,457
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From: bolckow missouri
Le Mans Master
Joined: Nov 2000
Posts: 5,210
Likes: 104
From: Fort Worth TX
St. Jude Donor '06
Father & Son St. Jude Donor '09
That's too bad. Sure hope you get some satisfaction. Our Chevy dealer (Moritz Chevrolet) has been prompt, fair and they've performed quality work for me over the past two years. I've heard good things about a few other dealerships around DFW too.
Good Luck!
Good Luck!
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Drifting
Joined: Feb 2005
Posts: 1,592
Likes: 3
From: St Louis MO
Mods feel free to close:
Have GMPP -take car in for AC work. Dealership: "problem diagnosed and fixed". Two months later, no a AC. Still under warranty, so I take it in. Dealership: "problem diagnosed and fixed". Warranty expires in Dec. Take car out of storage in April, no AC. Now with no warranty, I need a new condensor and AC lines.. Estimated installed cost $1,000. Going elsewhere for a second opinion.
Have GMPP -take car in for AC work. Dealership: "problem diagnosed and fixed". Two months later, no a AC. Still under warranty, so I take it in. Dealership: "problem diagnosed and fixed". Warranty expires in Dec. Take car out of storage in April, no AC. Now with no warranty, I need a new condensor and AC lines.. Estimated installed cost $1,000. Going elsewhere for a second opinion.
Tech Contributor
Joined: Dec 2003
Posts: 19,384
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From: Horncastle Lincolnshire, England
2023 C5 of the Year Finalist - Unmodified
I think I'd be speaking to GMPP. The dealer started this job last year, has made 2 attempts to fix it alreday and hasn't fixed it to your satisfaction yet. The jobs not signed off until the AC is fixed.
Thread Starter
Drifting
Joined: Jan 2006
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From: Philadelphia PA
GMPP told the dealer No. I'm going to call myself. If that fails, I'll see if the dealer is willing to do some of the work on a goodwill basis. Last trip for AC repair was in Nov; car stored beginning of Jan. I'll post up the replies from GMPP and dealership.
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Good luck getting the dealer to work with you. After two attempts, they should do something to help out since the warranty is now expired.
Le Mans Master
Joined: Oct 2005
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From: Oklahoma City OK
1-866-790-5600
Good luck
Drifting
Joined: Feb 2005
Posts: 1,592
Likes: 3
From: St Louis MO
From all you've said, the dealer had two shots to fix it, apparently billed GMPP twice and got paid and it is still not fixed? One can almost understand GMPP saying "no more". I would beat on the dealer and get GM Zone and Detroit customer service involved if necessary. You approach the dealer on a "goodwill" basis and more than likely they will tell you to suck eggs. Did they give you a copy of the diagnosis and repair summary the last 2 times?
Thread Starter
Drifting
Joined: Jan 2006
Posts: 1,849
Likes: 0
From: Philadelphia PA
Mods feel free to close:
Have GMPP -take car in for AC work. Dealership: "problem diagnosed and fixed". Two months later, no a AC. Still under warranty, so I take it in. Dealership: "problem diagnosed and fixed". Warranty expires in Dec. Take car out of storage in April, no AC. Now with no warranty, I need a new condensor and AC lines.. Estimated installed cost $1,000. Going elsewhere for a second opinion.
Have GMPP -take car in for AC work. Dealership: "problem diagnosed and fixed". Two months later, no a AC. Still under warranty, so I take it in. Dealership: "problem diagnosed and fixed". Warranty expires in Dec. Take car out of storage in April, no AC. Now with no warranty, I need a new condensor and AC lines.. Estimated installed cost $1,000. Going elsewhere for a second opinion.
Car was in storage for three of those months and I didn't use the ac in Nov & Dec.I lost the battle here, but the big "loser" is GM. RANT OVER!
Team Owner
Joined: Sep 1999
Posts: 41,732
Likes: 1,718
From: Springfield MO
Did you happen to notice that GM is now #2 in world wide sales behind Toyota. This is one of the reason's why. We, as customers, see GM through their Dealers. The dealers suck, GM sucks.
Safety Car
Joined: Jan 2007
Posts: 4,735
Likes: 14
From: Visalia CA
Now you know why we keep hearing over and over again:
NEVER, NEVER, NEVER GO TO THE DEALERSHIP!
Of course, I understand with the GMPP you usually go to the dealership because you have coverage, and think they will fix the problem. WRONG! It seems more often than not that after you leave the dealership, your car is in worse shape than when you took it in. At least that's what I keep reading over and over again here on the forum.
I will search up and down the state of California for a qualified mechanic before I would ever let anyone at a GM dealership touch my car!!!!!!!!!!!
NEVER, NEVER, NEVER GO TO THE DEALERSHIP!
Of course, I understand with the GMPP you usually go to the dealership because you have coverage, and think they will fix the problem. WRONG! It seems more often than not that after you leave the dealership, your car is in worse shape than when you took it in. At least that's what I keep reading over and over again here on the forum.
I will search up and down the state of California for a qualified mechanic before I would ever let anyone at a GM dealership touch my car!!!!!!!!!!!
Burning Brakes
Joined: Nov 2004
Posts: 771
Likes: 0
From: Erie County, Pennsylvania
Call The Consumer Protection Department.....
Mods feel free to close:
Have GMPP -take car in for AC work. Dealership: "problem diagnosed and fixed". Two months later, no a AC. Still under warranty, so I take it in. Dealership: "problem diagnosed and fixed". Warranty expires in Dec. Take car out of storage in April, no AC. Now with no warranty, I need a new condensor and AC lines.. Estimated installed cost $1,000. Going elsewhere for a second opinion.
Have GMPP -take car in for AC work. Dealership: "problem diagnosed and fixed". Two months later, no a AC. Still under warranty, so I take it in. Dealership: "problem diagnosed and fixed". Warranty expires in Dec. Take car out of storage in April, no AC. Now with no warranty, I need a new condensor and AC lines.. Estimated installed cost $1,000. Going elsewhere for a second opinion.
Sounds like the stealership put it up your pooper !
DG
Burning Brakes
Joined: Nov 2004
Posts: 771
Likes: 0
From: Erie County, Pennsylvania
I Hate To Agree With You....
His dad had to replace the fuel pump on his 2002 Avalanche at 85k miles. Cost = $700.00 !
My friend replaced the fuel pump on his wife's 2003 S-10 Blazer at 74k miles.
Cost with him doing the labor = $500.00 !
I just replaced the fuel pump on MY 2000 ZR2 Blazer at 116,000 miles.
Cost = $878.00 !
That is why the consumer is buying TOYOTAS ! Sad but it's a fact.
DG