Most of you guys are missing the point of this thread. Mike didn't ask who hates FedEx or who has had a similar problem. He asked for suggestions on what to do.

Mike, I agree with Slade. Call FedEx Customer Service and explain the problem. Ask if they will forward a message to the San Antonio station to see if the courier can identify where he left the package. A neighbor might have picked ot up if it was left at the vacant townhouse you mentioned.

BTW, if Gene checked the box on the shipping document for "Signature Release", he authorized the courier to leave the package at the door without getting a signature. That, of course means at the right door, but ringing a doorbell or getting a signature may not have been required.

It's obviously up to you, but that is how I'd approach it.

 

Im calling Fed Ex Now

 

Good luck getting this straightened out - hopefully a call to FedEx customer service will get the ball rolling.

 

I haven't had great luck with any of the shipping companies.

UPS - broke my C5R lights and it's been at least a month and half since they broke them. Got to send them to Specter Werkes for repair.

FedEx Ground - Just destroyed my C6 drivers seat that I bought. Don't know how the other seat wasn't wrecked too.



How's this for taking care of a customer's package ?

 

Good luck with it all! On the brighter side we can't be driving our cars around in all this rain anyways

 

The problem is that Arnold needs to get my car off the lift! ! ! Waiting for parts is getting me upset! !

Tranny will be in early next week from RPM

 

that sucks. good luck.

 

Sorry, I've just had better luck with other carriers in my area, Fed Ex is the least effective. UPS and DHL both drive their trucks up my dirt road and drop off the day stuff is scheduled. When I check UPS tracking online, the stuff is always delivered
the day promised. I think they realize that people in rural areas buy a lot of their things online (my wife even buys haircolor on E-bay) and we depend on our deliveries

John

 

Unfortunately, having to wait for parts seems to be the way with most vendors as they are always out of stock or waiting on the next shipment.

Sorry to hear that your parts got lost. Dealing with some of these shipping companies is really time consuming and frustrating.

Hope ya get resolved soon.

 

I can't speak directly to your particular situation, but I do know that the drivers tend to drive as safely as possible. The last thing they want to do is damage their equipment. I have ridden with drivers of the larger trucks (not the vans) and they take a lot of care to keep their truck from getting stuck in the mud or damage something on your property. I would equate this with most corvette drivers who would not take their expensive car down a gravel road... Now does this justify the actions of your delivery driver? I would say no and you should call customer service and talk to them about the situation

In regards to damaged goods, some of that responsibility is on the shipper. Someone posted a picture of boxes earlier in the thread that were damaged. If you look carefully, you will see that these boxes had no additional packing material in them to protect them during the shipping process. It appears that shippers use as little as possible to protect the goods they are sending you to save a little money. The shipping company gets the hit by default when damage occurs, but I don't see much crying about how crappy the item was packed.

Certainly care should be taken with the packages, but sometimes the vendors load the trucks themselves and the driver just picks up the trailer and processes the packages. Think about how hard it must be to accept packages of all shapes and sizes and try to load them up on a truck move them across the country and reload them onto delivery vehicles. Millions of these move each day and all in all with minimal damage.

To get off the soapbox, I must say in closing that there is quite a bit that goes into shipping and delivering packages that is out of the control of the shipping companies. Usually a quick call to customer service will get things cleared up and between the shipping company and the shipper you can get resolution.

 

Mike not to worry I got the blower and meth kit sold I say next time you ship the items to my office

 

Probably the best thing to do! ! I totally agree! !

Im pissed right now because I know Arnold wants to get my car out! !

 

CHUCKLE, CHUCKLE, If the road is good enough for me to drive my Corvette on, should be good enough to drive a FEDEX truck on, maybe?
Why do I own a Corvette and live on a Gravel Road? Everything is a compromise! When the rocker panels get chipped beyond my liking, I'll paint them! But living on a National Forest Road with breathtaking mountain views in all directions, and no noise.............................to me, priceless!!! Road starts to get a little rough, I grab my Kubota and grade it smooth again, no biggie.

John
That's why I put up with it all, and I'll call Fed Ex and politely explain my feelings.

 

First thing the box was packed very well. The picture shows what's left of it after the contents were removed.

There were two C6 seats packed in the box. The box was ripped and smashed to pieces. The FedEx driver made me look at the box and ask if I even wanted it, given the condition of the box.

I took the box, because it did not make sense to ship it all the way back to the original sender. I felt it would be best to go through the box and see if anything was damaged. The passenger seat was fine, it was on the box end that was not crushed.

Unfortunately, the driver seat was on the end that was crushed and suffered damage to the seat cover and the cracked and bent the seat rails.

The seats were wrapped in heavy gauge plastic and the the outside portions reinforced with styrofoam blocks. The styrofoam was broken into multiple pieces from the impact pof whatever crushed the box.

 

I believe most of the damage to boxes is done at the shipping depots, and almost all of it is intentional! My next door neighbor's brother is a UPS driver, but when he started with UPS 20 years ago, he unloaded and loaded the trucks at the depot overnight. He's told me what happens to the boxes: it's generally a free-for-all! Smaller boxes marked 'fragile' being used as footballs, the always-popular 'package throw for distance' contest, anything to break up the boredom of moving packages! These are usually teenagers working with no supervision, so what do you suppose is going to happen? My best friend's oldest son worked at a Fedex depot for a while when he was in college, and he's told me the same thing! Whether or not your package gets through the depot intact is apparently just a crapshoot!

 

What I would hope to have happen is that someone taking a job would have enough personal responsibility to want to do that job well.

I know, I'm dreaming.

 

Fed Ex Ground is just The old Roadway with a new name.. Contractors . They don't even work for Fed Ex... And yes.. They suck. If you live in a rural area, they will wait for days or a week to deliver your packages... Usually they let them pile up and deliver them once a week so its worth thier time to drive out to a rural area... Go Fed Ex

 

The point was that it might be dangerous for the truck to go down the road. There could perhaps even be a situation where it is difficult to turn around the truck...

The driver gave you an opportunity to send it back. You chose to deal with the problem. Hopefully when you called the shipper you got some resolution...


I do not want to continue to try and explain away each of these issues, I was simply trying to get you to look at it from a different perspective. Bottomline is how you were treated when you tried to get the issue resolved. Bad things happen all the time and mistakes are made, it's how we handle them that makes the difference.

 

Not to divert the discussion, but this is the reason I won't do business with eBay sellers who respond to negative feedback by insulting the customer. Ah, so that's how you handle customer complaints? No thanks.

 

They do it very strangely. I am sort of rural and I just had two Fedex trucks this morning come by, both ground. One brought a letter and one brought a box. I think our ground and air come from diffierent locations so I think I could understand that but both ground???