I ordered a Kwiklift in July and was told 2 weeks until delivery. I waited 2 weeks, and hadn't heard anything, so I called and was told they were "going to the powdercoaters." Then a week later, I heard nothing, so I called and was told they were "going to the powdercoaters tomorrow" But they should be shipped Monday.... Monday, they weren't shipped. Tuesday, they were supposedly shipped, to be here by friday/saturday.

Since they don't respond to voicemails I had to just call them until someone picked up.

Friday rolls around (today) and I get a tracking number out of them... turns out they were shipped yesterday.

I don't even want the damn things anymore... At the very least some basic customer service should have been shown. IE the sales person calling back to notfiy me of delays. Or at least discounted shipping to make up for it. Either one, I would have been fine with the delays. No communication and relying on the customer to call for information is not good business. It's lazy.

I think I would have tried to find a way to fit a 4 post lift if I had known about this beforehand.

 

I'm surprised to hear that, and understand your frustration. They were very responsive when I ordered mine, but that was a few years ago. Maybe some people have left.

 

I can feel your pain. Although not quite the same wait, I'm having a similar thing with VQ Motoring. I ordered some RR278's in chrome 18/19's on August 6 was told they were in stock and I would have them in 5 days. Here's it is 23 days later no wheels and no communication from them either, I called them after about 10 days and they told me they weren't in stock (and they knew nothing about me being told on the day I bought them that they were in stock and that I would have them in 5 days), and some BS story about tropical storm Faye. I lived in Ft. Lauderdale for 20 years and went through a number of hurricanes and tropical storms including Andrew so I know about what kind of delay to expect from a storm, maybe a day or two but surely not weeks. Then I ask to be kept informed, but no communication from them. Got my CC bill the other day and they have charged me the full amount. The 2 events that I really wanted these for have come and gone. Needless to say I'm not happy and won't deal with them again. Good Luck and I hope you enjoy your lift when it finally does arrive.

 

That sucks big time man.

You should have ordered it from KALE CO.

 

Same here, they were great with response to questions and speedy delivery on mine, but again with mine that was a couple years ago.
Hope you enjoy it once you've got it set up

 

I'm looking forward to it. Ill finally be able to fix my cat leak.

On the bright side, they've been friendly and helpful when I did talk to them - I just wish they kept me up to date!

 

Bummer,,I just am amazed at the lack of concern about customer service nowadays! I grew up in a different era where the customer was right! many businesses today act like they're doing you a favor doing business with you!

 

Like you're putting them out to wait on you, The thing is it's really a BIG BOTHER to have to take your money and give them a job.
I think I grew up in the same era as you

 

..........................:thumb s:....................

 

wow, sorry to hear that. I ordered mine last year and had it in 4wks. I was told that and that was how long it took. From what they said, they build tem by the order. They dont make a bunch and keep them "in stock"

Overall, very worth it. Done diff swaps, cams, brakes, torque convertor and about everything else I can throw at it

SEE

 

Sorry to hear about that. I have had mine for about 2 years now and love it and the service I received was great.

I know the wait sucks, but I think you will like the product, I love mine. I did not have enough height in my garage or I would have done a 4 post life. The Kwik Lift is the next best thing. Good luck!!

 

Sorry to hear about your frustrations.

Greg Smith is a friend of mine here in Indy. Click the link below and you will see almost every conceivable lift, all of which he carries in stock. He has locations in Indy, Delaware and Georgia. Great customer service as he and his staff know the customer is who keeps him in business. This won't help the OP, but his website would be a plus for anyone who has an interest in a lift. Great pricing as well.

Greg Smith Equipment Sales

 

Wow. Sorry to hear that.

When I decided to order one several years ago I lucked out.

They were getting ready to head to Carlisle and were taking several to sell and set up for display.

They tossed mine on their trailer and I met them at a freeway exit near the house. Had it in less than a week.

 

They in turn must hate to deal with customers like you that bug them to death over their orders. Suck it up man and wait your turn.

 

Ordered a scizzors lift last year from GSE from DE, was down here the next day.

 

That kind of lack of customer attention really annoys me. I got the same type of crap when I ordered parts from a vendor once. I never ordered from that vendor again.

 

I'll take it off your hands so you don't have to constently be reminded of this horrible experience ---

What? Just trying to help...

 

When you're told it you should have it in hand the 18th, and by the 21st you haven't heard word one, that's **** poor customer service. I had given them a few extra days because I assumed it would take a few days longer than anticipated (as things always do.)

All they had to do was give me a call sometime between the promised ship date of the 13th and around the estimated delivery date of the 18th and say "Sorry, this is taking longer than expected, it may take another week, possibly two. I'll keep you updated."

Thirty seconds to reach out and let a customer know that the estimated delivery date is no longer possible is the absolute bare minimum customer service, and anything less is just lazy.


Let me ask you this - What if you were doing a photo shoot for a local business who needed some photos ASAP. You can't do in house printing, so you go to your trusted print shop and send the negatives to them. They promise a 5 day in hand time. 5 days pass. Do you call? 10 days pass, do you call? 15? No? Remember, if you call, you're a bad customer. In the mean time, you are pissed at your business customer because they want to know where their photos are, and they are leaving voicemails. Which of course, you are ignoring, because you hate dealing with "that kind of customer." They can man it up and wait their turn, right?

 

I agree, a lot of problems could be aleviated if the company would just take a few minutes to let the customer know what's going on. This is part of the problem I'm having with VQ motoring. They lied to me telling me it was in stock, but beside that the thing that has me the most POed is that I ask to be kept informed but they haven't sent the 1st email or phone call.

 

I wouldn't call a phone call long after delivery date "bugging"!! A merchant SHOULD communicate with the customer when they are not going to honor their part of the bargain! One week interval calls would not classify as bugging especially when they are the one FAILING to meet their commitment!! The old saying"Don't make promises you can't keep"!! Especially when YOU are taking THEIR money!!