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Actually these computerized places have quite accurate and easy to navigate systems. You can find pretty much anything in there if you A: have a customer who knows what the car is with some other pertinent information, and B: have half a clue what the part is called and what to look for. Sadly, a lot of the people working said stores lack B, and a LOT of the people driving on the roads lack A.
amen
spend 15 years behind a parts counter. and then insert the language thing.
customer: "I need that black thing under the hood.... you know...."