Eckler's customer service rocks, thanks.

 

I'm glad you got good service. Maybe they're finally trying to improve themselves.

A high % of people who responded to similar threads in the past have had very negative experiences. That would include myself. I'm still waiting for a return phone call from seven years ago regarding the purchase of magnesium LT4 valve covers.

For what it's worth, CLASSIC CHEVY INTERNATIONAL was a great company to deal with before they were bought out by ECKLER'S.

 

I've never had any problem with them either.

 

 

Nothing but good transactions here over the years.

 

You can add me to the unsatisfied list. I had a terrible experience a couple years ago and will never give them a second chance. Too many other companies to choose from to bother with them again.

 

I've not had any problems with them, but I will agree that there are a number of forum members here that have had problems. Hopefully they are getting more consistent in their customer service department.

 

have had the same experiences in the past and wouldn't shop there unless they were the only ones with a part i just had to have to keep going.

 

I've purchased a few things from them over the years and always gotten good service. I have heard a few negative things from other members and hopefully they hear the complaints and try to improve customer service, especially in this economy, they need all the customers and refferals they can get.

 

You're joking right ?

 

Ya know at first I thought the OP might be a schill, trying to drum up business for Ecklers.

But hey, I know they read the forum, maybe they got the message..

 

Glad you had a good experience. I just got single word replies

 

I've never had problems with them either, but that was over 25 years ago when I was ordering parts for my 1979 and 1980 vettes. I haven't used them lately. I have read the negative threads posted on here about them.

 

 

I ordered a cover and received an email that it would ship on 22 July. By 2 Aug, I called to find out where the cover was since it was being shipped from the manufacturer. I was told that it would ship on 4 Aug??? Eckler's needs to fix the problem with their vendors to eliminate the dissatisfaction of potential customers when it is perceived that they are not being up front with the correct information.

 

i'm not certain it's a problem with their vendors (in fact i would probably bet pretty much anything you wanted to on it). before i gave up on them and decided i would never buy from them again, i placed an order, was told that everything was in stock and would ship within the next 24-48 hours. when the order failed to arrive on day 14, i figured there was definitely something wrong (i live in south florida and could have walked the parts from their location to my home in that time). i called their crack customer service department and when i finally got to speak to a real live person, i was casually told that everything i had ordered (3 pieces) were not in stock, on back order and was given an expected delivery date. i questioned why i was told everything was in stock when i placed the order and of course i got the "i'm sorry i can't account for what someone else might have told you". of course none of the 3 parts were actually in stock ready for delivery on the "expected" dates and it took over an additional month to start to receive my order. you know what they say......."fool me once shame on you......fool me twice shame on me". that was the last order i ever placed with them and swore never again. there are too many other quality parts providers in the industry.

for what it's worth, i too thought the OP was joking.

 

I've always got good service on parts ... however ... the 1 transaction that always puzzled me was, a couple years ago my oldest son purchased a gift certificate for me for a birthday .... they charged him $15.95 for shipping and handling

Which I understand that someone has to take the time to make and etc., but we know several businesses that LOVE the gift certificates .. for they say about 60% are never cashed in ... 100% profit

 

I have had only good exp with my orders from them

 

every company with no exceptions experiences problems that leave customers unhappy, its how they resolve the problem that matters.

i would guess most companies do a great job 98% of the time.

its just the nature of the forum for people to vent frustration, it was nice to see bjv58 happy with a vendor.