What the crap.... seriously....
Thread Starter
Advanced
Joined: Nov 2011
Posts: 90
Likes: 0
From: Muskegon Michigan
What the crap.... seriously....
Ok, I ordered some new shocks for my Vette and this is how they arrive.... crushed box with absolutely no void fill.
So I open the individual shock boxes and this is what I find:
They look like they are leaking... WTF.
I call the supplier and they tell me that it's a preservation oil that's put on the body to prevent rusting. If that's the case, why isn't it uniform and on all the shocks? I ask about the packaging and I'm told that it's not a part that is easily damaged so it's not needed.
Now I manage 5 distribution centers around the world for a major jet engine manufacturer and I would never in a million years ship a customer order like this. Certainly not a good first impression for sure.
What would you do??? install them or send them back? I had my entire weekend planned around these shocks and now I don't know if I should install them for fear that they are leaking.
So I open the individual shock boxes and this is what I find:
They look like they are leaking... WTF.
I call the supplier and they tell me that it's a preservation oil that's put on the body to prevent rusting. If that's the case, why isn't it uniform and on all the shocks? I ask about the packaging and I'm told that it's not a part that is easily damaged so it's not needed.
Now I manage 5 distribution centers around the world for a major jet engine manufacturer and I would never in a million years ship a customer order like this. Certainly not a good first impression for sure.
What would you do??? install them or send them back? I had my entire weekend planned around these shocks and now I don't know if I should install them for fear that they are leaking.
Pro
Joined: Apr 2010
Posts: 528
Likes: 0
From: Chicago IL
I would install them... Don't get too stressed out with the package. My brakes came in the same way and I installed them and I love them. If there is an issue with them let us know... if they don't take care of you we will all boycott them and they will lose business.
Melting Slicks
Joined: Jan 2009
Posts: 2,127
Likes: 33
From: Easley/Anderson South Carolina
I wouldn't waste my time installing them. They look questionable. My bilstiens came in smaller boxes that did not allow the shock to move around, but they were still loose in the boxes. All 4 boxes were also band strapped together too. Tire Rack for the win.
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
Top 10 Most Expensive Corvettes Ever Sold on Bring A Trailer
Brett Foote
10 Things Every Corvette Owner Needs (2026 Edition)
Michael S. Palmer
8 Most "Only Corvette Owners Understand" Quirks and Problems
Pouria Savadkouei
10 Reasons the C6 Z06 is Still A Performance Benchmark After 20 Years
Joe Kucinski
How Much Horsepower Every Corvette Engine "LOST" in 1972
Joe Kucinski
Top 10 DOs and DON'Ts for Protecting Your Convertible Top!
Michael S. Palmer
Top 10 Most Explosive Corvettes Ever Made: Power-to-Weight Ratio Ranked!
Joe Kucinski
150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter
Joe Kucinski
8 Coolest Corvette Pace Cars (and Replicas) of All Time
Verdad Gallardo
Tech Contributor
Joined: Aug 1999
Posts: 16,376
Likes: 404
From: Should this thoughtful, valuable contribution meet with no acknowledgement or 'thanks' this post----
The so called "loose pack" is a joke. Even bricks would be tightly boxed for shipping purposes. Reveal the vendor please...you won't be banished from the forum...on the contrary, you will be honored.
Thread Starter
Advanced
Joined: Nov 2011
Posts: 90
Likes: 0
From: Muskegon Michigan
I want to see how they handle this situation first. I understand "things" happen but it's how these "things" are dealt with that brings a consumer back. I trust they will do right by me but at the same time, they lost their one chance to make a good first impression and that's unfortunate..... I know how important that first impression is and how much it takes to get them back in your store for a second chance.
Thread Starter
Advanced
Joined: Nov 2011
Posts: 90
Likes: 0
From: Muskegon Michigan
And yes... I have decided to return them. I just can't take the chance of having to do the job twice. I'll update this post after I hear back from the supplier and let you all know how they handled this.
Melting Slicks
Joined: Aug 2003
Posts: 2,786
Likes: 7
From: Iowa
I just got a box today with my new Bilsteins from Corvette Central, there was plenty of open space in the box which was filled up with packing material. all 4 struts and their individual boxes are in perfect condition.
Racer
Joined: Nov 2011
Posts: 391
Likes: 4
From: New Lenox IL
St. Jude Donor '12
