Customer Service from Eckler's
Safety Car
Joined: Apr 2008
Posts: 4,833
Likes: 1,850
From: NJ
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Thought the forum members would find this information interesting: Customer Service from Eckler's is lousy! my wife bought me a jacket from them prior to Xmas and paid extra for "rush" shipping. the jacket arrived at the end of April!! I wear XL and the jacket was barely a large. I sent it back and paid $17 for shipping. After two emails and no response, I called today. They started out by saying my credit card was credited for the cost of the jacket. What about the shipping, i asked. Sorry, we dont do that. I said, get your supervisor on the line. After being on hold for 5 minutes, the rep came back and said, we'll give you $15 back. Not quite the $21 they owe me, but i guess something is better than nothing. The bottom line is, "buyer beware".
Safety Car
Joined: Apr 2004
Posts: 3,532
Likes: 79
From: pueblo co
i bought a shift boot in torch red and a e-brake boot in torch red for my C5...both items were in stock and ready to ship on thier web site, but 1 1/2 weeks later i get my shift boot..but the e-brake boot is on back order..that took 3 more weeks to get...needless to say i was not very impressed with that at all.
Le Mans Master
Joined: May 2006
Posts: 5,814
Likes: 414
From: Pittsburgh suburbs Pa.
I'm the person who started this thread, and want everyone to know that Eckler's went the extra mile after I complained. The customer service manager, Steve, called me an aplogized for the breakdown and even gave me $30 gift card. I've gotten stuff since the original incident, and there were no problems. I'd encourage forum members to give Eckler's another try. Jim
